Customer Ratings & Reviews

This is two times now that BestBuy has flawlessly installed a product for us. This time it was a refrigerator. They communicate well, arrive in a timely fashion, install the refrigerator and haul off the old fridge. They made no messes and didn't so much as put a tiny scratch on anything. It was flawlessly professional.

From the first call I felt comfortable with Fazle Bari. I had a big project renovating a condo in FL and I live in Tx. and working with specs we replaced Kitchen appliances and right sized A/V in living room and bedroom. Dealing with technology Fazle advised what i needed even when I was unsure, he helped explain why and it was right way to go. Personal note when I found out Fazle lived in Queens where I grew up till I was 27 it made it extra special. Good bye to this Covid year 2020 and Cheers to 2021! Stay Safe!

Fernando was knowledgeable, listened to us, had great ideas, and shepherded the project to its conclusion. Great job. Very happy

Needed to buy a new TV and have it installed. I had lots of questions about TVs themselves and whether to mount in current position or set it on its stand in a different location. Brandon did a great job of answering my questions and helped me decide on a new TV. The installation was handled by Carlos and Laura went quite smoothly. Would recommend this service to others.

The actual visit to my home was excellent. Not only did Alfredo come but also his supervisor Angelica came. That’s not where the problem lies. When my refrigerator was delivered as scheduled, the first one they sent I’ve been a used refrigerator and was scratched up. The delivery company told me it had been previously used by somebody and showed me all the damages before they took it off the truck. Obviously I declined it. I did not buy an open box or as is USED refrigerator. I was furious. I spent almost $4000! Why would they send me a used one? When I reached out to My salesperson, he could not guarantee that the next one would be new. He thought it would be new but he could not guarantee it. I don’t even understand how or why that would be possible that he could not guarantee me getting a new refrigerator. Anyway take two. They came to deliver the refrigerator this past Monday. When they arrived they had a three man crew. They had no idea that the refrigerator is going to need to go to a second floor so they didn’t have enough people to complete the delivery. They also told me that they could not take my existing refrigerator and move it to the garage as Alfredo and Angelica and I had discussed. They said they were not allowed to do that. I was absolutely furious. We had a call the Best Buy helpline to set up another installation/delivery. They came out this Friday and this time they did have a four-man crew come with a four-man crew. This time the delivery team was amazing and incredible. The lead had actually changed his schedule to make sure that he was the one to make the delivery and have oversight because he knew I was very upset. So I will commend the team lead on the delivery, but Best Buy really dropped the ball many times on this one. When I spoke with customer service on Monday of last week they said they were going to give me a financial compensation. I haven’t seen a penny yet. I Am Not Pleased By Best Buy’s Service

Kristen was very helpful in deciding what appliances to buy and working with us on the best deal. Kristen also came to the house to take measurements to make sure we is order the right products. Very happy. Thxs again!

Shaughn has helped us with our entertainment system needs on two occasions, and we think he's fantastic. He's extremely knowledgeable and informative, thorough, professional and patient. Although we have (hopefully) met our entertainment system needs for now, if we decide to expand in the future, we'll ask for him!

Marc was great- so helpful and walked us through every step! We purchased the soundbar because of his knowledge about the quality and cost. We also really appreciated him taking us through the refrigerator section and helping us to think through size.

Elvis was extremely helpful in recommending the right sound equipment for our new home/great room. He also made sure our installation was on time with all parts needed such as a mounting device. We are very happy with our Samsung 85 inch TV as well as our Sonos soundbar

We wanted to upgrade from a 55 inch to a 65 or more. Because of limited space we decided on a 65 inch. Our Best Buy consultant , Anthony came to our home and made some great recommendations that were extremely helpful in making a decision. He answered our questions and made the process painless. It was great to talk with an expert in our home and I would recommend anyone who may be thinking of buying and installing a home theater system to contact Best Buy and have Anthony Derosa come out

Drew and Sydney are great , always accommodate me with great advice. Absolutely love my KEF Reference Meta 1 speakers, feel like I’m at a soundstage.

Jim was great, very knowledgeable and takes the time to answer all your questions. Even when I needed clarification multiple times about how Sonos works, he was very patient and explained it until I understood. When our install date was cancelled due to a winter storm he worked to get everything coordinated and the shipping tracked down so we could have everything installed the day we were supposed to. It’s feels like concierge service.

Santana Fouts-Tupiken had the patience to work with this technology challenged person. He was very detailed, professional and compassionate.

Rendee Slowden at Best Buy Home is an absolute gem! From the moment we met, she listened carefully, understood exactly what I needed, and guided me with patience and genuine care. Her knowledge and attention to detail made the whole process smooth and stress-free. Rendee went above and beyond to make sure everything was perfect, and her warm, friendly personality made it such a pleasure to work with her. I left feeling confident, cared for, and grateful for her outstanding service.

Good Bravia tv is absolutely beautiful. My sales person was extremely, professional, knowledgeable and helpful in my selection. I have no regrets.

This is the first time we've had an ice maker and water dispenser on our frigerature our "old one was 17 yrs old works fine is now in the garage We did our research and decided on "upgraded model that had ice maker on door vs in frig. Easy to remove and empty and does not take up frig. space Shelves are easily adjustable. Freezer is large and has various compartments to divide up door ie: I do cooked/leftovers in one bin to cook meats fish etc another breads muffins another etc.

Arbi Moghadasian is one of the most patient and helpful customer service representatives we’ve ever had the pleasure of doing business with. We went to Best Buy to replace our GE wash station with a stackable set of LG washer and dryer units, and Arbi offered to come to our condo and see if the units fit in the space where our last unit was. He took us through the entire purchasing process and was mindful of any discounts we would qualify for with our Best Buy credit card. He encouraged us to shop around and would price match any brands or models we were interested in. He NEVER rushed us at any point in the process, EVER. I point this out because most sales reps are trying to close the deal as quickly as possible, whereas Arbi is a thoughtful customer-oriented person, an extremely rarity in sales. He was also incredibly prompt in his responses, also rare in sales. We wound up returning the LGs (which Arbi was also helpful in processing without any difficulty) and wound up purchasing a pair of Miele units through his recommendation. Again, he adjusted the amounts so our credit bills would reflect the correct balance and always, ALWAYS was patient with our questions, no matter how repetitious or naive. Other customers related similar experiences they had with Arbi to us, remarking that even though there’s a local Best Buy near them, they’ll travel elsewhere to do business with Arbi. Best Buy is extremely lucky to have him as a member of their sales team. He is the first one we think of when people ask us for referrals in buying appliances, and we feel absolutely confident in recommending him to anyone, knowing they’re in great hands.

Best Buy Geeks came to our newly built home and installed 3 tv and a surround system. We have sound on our patio and in the ceiling of our new home. You can see the speakers in the ceiling of the picture. They did an excellent job and provided us with knowledge of the new Xfinity streaming system. We did not have this program before and the new remote is different. They did an awesome job and were very professional.

Tge consultation with Brad was great. I told him what I was interested in getting and he advised on the audio/visual components that would work best. I highly recommend Brad to work with anyone looking to enhance their home theater experience.

Chris has been very helpful with all sorts of the products Bestbuy carries from major appliances to smart TVs . He also gave great technical advice on wifi and Ring products. Chris is very easy to reach by text or email. He also helped me make the right choice with setting up Geek squad and experience deeper discounts and elite services . We did some major renovations and added a family room and a second kitchen. 3 new TVs and cook tops ,double ovens microwave to name a few purchases