Customer Ratings & Reviews

We lost our home in a recent wildfire. Keith was a champ in assessing and mapping our new TV's, soundbars and surround sound speakers. The real champs were Bryce and James who were utmost in professionalism while installing all components. There attention to detail was impressive.

Arrived on time. Made sure they understood the job. Did work in a timely way. Tested the product to ensure it was in good working order. Cleaned up after themselves.

From our initial consultation with Ramon to the final installation, we felt that everyone was very knowledgeable and professional and worked diligently to achieve what we wanted. It was perfect experience.

The two individuals who installed my SONOS amps were excellent in their knowledge and general demeanor in helping me understand my IPhone apps, etc. I cannot tell you how much I appreciated their efforts. Thank you. Gerald Benzel

I was interested in updating our kitchen appliances, and heard that Best Buy had a service in which someone could come to your home and provide guidance. Making an appointment was extremely easy, and within 3 days I was able to have Scott Schnabel provide a home consultation. The home consultation consisted of proactive text notifications and a punctual arrival. We were able to receive guidance on appliance options, as well as installation and measuring scenarios. There were no pressure to make a purchase or have haste on any decisions. We were provided with a sales quote and felt well informed. A few days later we decided to move forward and added multiple Dacor appliances (refrigerator, oven, microwave) to our order. Installation was also very smooth. Both phone call and text messages were sent for both appointment times and up to arrival. The work was performed and to high satisfaction. A few days after the installation, Scott (our Home Expert) followed up with both text and email to make sure everything went smoothly. From a full experience of consultation, purchase, and installation we could not be happier!

Robert did an outstanding job with our home theatre design. We are “ over the moon” happy with how everything turned out! I would recommend him to anyone I know looking for a home theater consult - he was amazing! The installer, Nick, was very friendly, efficient and professional!

I needed a double wall oven replaced. I simply contacted Mike (having worked with him in the past), told him what I needed and within an hour he sent me links that would work for me and I purchased it. I never had to leave my office.

Rob was customer friendly, professional, and extremely helpful! He confirmed some things I was thinking and advised me well. I was then able to buy the products right then from my home and scheduled an appointment for installation. It made things so much easier!

We had a gaming set up for our so. The team was amazing and respectful to all of our needs. Their professionalism was excelling our expectations. I have now used their team three times and would consider to use them again, if needed. I have already referred them to a close friend.

We just moved into a new patio home and needed some advice on what size tv to purchase for over the fireplace and in the den along with a new computer and printer. James was very helpful in the whole process. I would recommend him to anyone with question about audio visual equipment.

We were very pleased and happy with the installation by Best Buy, particularly Matt, They did an excellent job explaining our new system.

While cleaning my 12-year old stove in August 2022, I accidently got water into the burner switch and shorted out the pilot ignition. I heard click-click-click BOOM, and the back-burner knob blew up. Even though the repairman said the rest of the stove was safe to use, I decided to buy a new stove. The original stove was a dual fuel/double oven, which is not a common combination—especially during the supply chain challenges of COVID. The repairman recommended the KitchenAid Model KFDD500ESS, and after doing some research, I decided to go with the model the repairman suggested. The store where I bought the original stove had closed, so I had to find a new store. It is now early September 2022, I’m ready to make the purchase, and I went to all the big appliance stores around Madison. Every store said the same thing: “I don’t know…maybe 8-10 months…not sure if or when we can get that for you, how about this model instead?” End of discussion. And then I went to Best Buy and asked Evan Petroykus. Evan said the model I wanted was on backorder, so he could not order it that day. Then he said he’d set himself a reminder to check with KitchenAid every couple of days to see if/when a stove might become available. “Sure you will,” I thought. But that’s exactly what he did. On September 30, Evan called me and said a stove was available, and we had to move fast. I was at the store within 45 minutes, and we placed the order. KitchenAid confirmed that the stove would be available sometime in March 2023. Not an exact date, but at least I knew it was coming and when. Well, the stove arrived March 23, and I’m VERY happy with it. Evan put in the extra effort to make it happen!

Jarrod is absolutely outstanding! He was very professional and knowledgeable. He help us with our entire house. From finding the right appliances that fit the needs of our family to the support of each and every delivery. Will definitely refer Jarrod to friends, family and my own customers.

We had a break in and just didn’t feel safe in our home . We decided to go with a security system but didn’t know which one . Decided to ask Best Buy . All was smooth sailing from there.

Professional, timely and knowledgeable. Came out and assessed my new outdoor kitchen and knew EXACTLY what I needed. I spend more time outside than inside watching tv now. The installation crew was also spot on. Can’t thank this crew enough.

When we needed to replace our old 48” built in refrigerator with a new one I worked with Brandon to select one. He saw it through from purchase to installation. Was available via text or phone call to answer any questions.

Ben was a pleasure to work with. He came to the house and took careful measurement and offered meaningful suggestions. He stayed in touch throughout the project and always returned calls and messages. I would go to him with my next project in a heartbeat. Very easy to talk too.

Efficient, friendly, knowledgable, gave us good advice, made the project easy and nearly effortless (for us, anyway). Happy with the results.

Howard help me a lot in my project. Even in a pandemic is very convenient count with this type of personalized service and knowledgeable people helping us moving forward in small home improvement and I was able to take advantage in sales promo, bought my new tv 65” Sony and sound bar.

Expert was very helpful and made sure we had everything we needed.