Customer Ratings & Reviews

Michael was so extremely helpful with my purchase. I had many questions and he was able to answer all and lead me to the promise land that is the LG G2. Praise the OLED gods.

Dean answered all questions and provided the expertise needed to make me feel 100% confident in my selections. Process was convenient, painless, and relatively quick

Greg was very knowledgeable and professional. He helped me get just the right set up. Having total tech-support is like having my own personal tech department. I wouldn’t trust my systems to anyone else.

Victor and his crews did an amazing job for the theater music project i envisioned in my newly built patio.

We were so surprised to learn Best Buy offered this free In-Home Consultation. I would definitely recommend everyone take advantage. At set up it asks you what products or services you wish to discuss. Several times when I shopped at our Best Buy in August it was so hectic, you'd think it was Christmas. This consultation gave us a distraction free opportunity to ask questions. Our Advisor was friendly, knowledgeable, patient and answered my questions. He called in advance to let us know he was on his way. After the consultation he left a business card and said if we think of anything else, feel free to call him. Since I viewed the In-Home Consultation Video in advance, I was hoping he would test our rooms. But he just suggested we purchase a modem & router (if we want to keep our landline phone, we should have both) to replace our leased Gateway. He explained why two pieces are better than one and provided rough estimate of what it might cost so I could compare to cable co. lease price over time. I'm not sure if he was unable to test rooms like shown in the online video because our home cell phone & internet reception is poor or if that test only occurs if you already have the Total Tech Support. Our awful internet & in-home phone reception restricted his ability to pull up suggested TVs and Refrigerators for us to look at online. But we were thrilled our Advisor provided suggestions for what to look for when we are ready to buy a new TV. He looked at our area to confirm best location and since we were concerned about size, he measured our area and confirmed a larger TV could fit in the area. Prior to his visit, I ordered a Desktop through Best Buy and was waiting for its arrival at the store. Since it was so hectic at the store, I felt guilty/limited to ask questions about the desktop. The store suggested 3 Monitors that should meet my needs (size, tiltable & adjustable) so I looked at online reviews before my Advisor came so I could ask a few questions which he answered but was very generic. Our Advisor shared some info about the Best Buy Total Tech Support package. I am SO GLAD he did and we purchased it after our consultation. I used the in-store set-up on my new desktop. Rodney measured our refrigerator area and provided some great suggestions. Later we went to our Best Buy in person plus looked online but could not find any refrigerators that fit our criteria of counter depth, white texture without an ice maker or water (that would use valuable storage space). Our refrigerator still works, so we are just preparing (it's 21 years old) Hopefully manufacturers & stores will realize there are still older homes requiring counter depth without water plumbed to the refrigerator and Baby Boomers that still prefer White Texture over fingerprints on stainless steel (fingerprint resistant stainless steel still smudge). At our request, we also touched on our older stove/oven & dryer since it's only a matter of time before they give out.

We needed to update our TV and sound system. It was extremely helpful to have someone evaluate on-site what we had and needed to replace with complementary equipment.

We needed a new oven/microwave unit but I didn’t know the size & felt hesitant about ordering based upon my measurements. Christian immediately offered to come out to measure for free and was able to do it the next day which was my day off. He showed up on time, measured the area and let me know I could order the 30 “ unit but advised the delivery staff may still need to trim off some of my cabinet and the approximate fee if that was needed. So I was prepared when that actually happened. Christian was also very informative about the product which aided me in my decision which product to buy. He told me to contact him if I had any questions or problems. I called him when the delivery staff called to cancel my delivery. The unit didn’t arrive to the warehouse in time for delivery. Christian remembered I was off every other Friday and tried to get me scheduled for Saturday. Although it didn’t work out, I appreciated that he was trying to intervene and assist. He even contacted me after the delivery to find out if everything went smoothly. I was genuinely impressed with Christian’s product knowledge, professionalism and his high level of customer service. I don’t do reviews but I did this one because Christian deserved this 5- star rating.

Our sales advisor was extremely professional and courteous and was clearly not out to have us buy items we did not need. The install team was excellent - very proficient and careful in all they did.

Brian did an amazing job with providing the right solution for Home Theater systems. Answered all questions in details. We got Sonos speakers and Yamaha receiver.. and very happy with the quality. Techs were great and did an amazing job.

Luis and (?) did a quick, early and efficient installation of our LG range. He even prepped our oven for use, saving me from reading the manual.

I enjoyed working with Nate very much! Much anxiety was reduced talking to a friendly expert! I am thrilled with the result! Thanks again to Nate and Best Buy!

Hallie has phenomenal product knowledge and experience. Very helpful in helping me to select my new home theater package. I highly recommend this free service offered by Best Buy.

Eu-John worked with us to helps us select a sound and entertainment system that met our needs and preferences. He was very engaged, enthusiastic but bounded, and he listened to our needs and preferences rather than push the most expensive or high end products, even though he clearly knew much about the latter. He was patient and personal and both my wife and I very much appreciated his style and professionalism. Would definitely work with him again.

Adrian was very knowledgeable and professional in helping us with our new entertainment purchase. He made it easy for us to decide what we wanted.

Conrad was amazing at helping me to decide where and what to do for my TV installs, he was incredibly knowledgeable about the rates of speed for something as simple as a HDMI cable :-) I cannot wait to plan my next room!!!

McKay and his team did a fantastic job of installing a Frame TV, sound system, and router. His analysis was very complete in describing what system would work well in our home. Thanks, McKay and your set up team!

Had a recent lightning strike, had to replace part of my system. Original crew came down was fantastic. Found out , I needed a Subwoofer and was interested in Dirac (New to Denon) calibration system. Mitch came down and replaced sub and calibrated system using Dirac. Mitch was very knowledgeable of procedure and he had a "wheel within wheel" intelligence to Home Theater calibration. Best Buy is luck to have a person at this level...

The consultation I received from Manuel and Max in setting up my home theater was great. I'm very happy with the audio-visual products I purchased and the installation, which went really smoothly.

Joseph and crew did excellent work, from start to finish. We are enjoying our home theatre set up. Thank you everyone

Javin was nothing short of excellent. He represents Best Buy very well and is extremely knowledgeable and friendly.