Customer Ratings & Reviews

Mario Arthur (Best Buy Designer ) is very knowledgeable and experienced. Mario offered us very good design of sound system. Mario promptly responds our call and needs . Marco ( Magnolia installer) is very good and experienced . We definitely we recommend Best Buy Service to our Friends and Neighbor. Thank You.

Greg was very knowledgeable and professional. He helped me get just the right set up. Having total tech-support is like having my own personal tech department. I wouldn’t trust my systems to anyone else.

We were left with many questions due to the lack of detail.

We needed a new oven/microwave unit but I didn’t know the size & felt hesitant about ordering based upon my measurements. Christian immediately offered to come out to measure for free and was able to do it the next day which was my day off. He showed up on time, measured the area and let me know I could order the 30 “ unit but advised the delivery staff may still need to trim off some of my cabinet and the approximate fee if that was needed. So I was prepared when that actually happened. Christian was also very informative about the product which aided me in my decision which product to buy. He told me to contact him if I had any questions or problems. I called him when the delivery staff called to cancel my delivery. The unit didn’t arrive to the warehouse in time for delivery. Christian remembered I was off every other Friday and tried to get me scheduled for Saturday. Although it didn’t work out, I appreciated that he was trying to intervene and assist. He even contacted me after the delivery to find out if everything went smoothly. I was genuinely impressed with Christian’s product knowledge, professionalism and his high level of customer service. I don’t do reviews but I did this one because Christian deserved this 5- star rating.

I decided ahead of time from online research which TV I wanted. Ross did a great job of helping me decide what peripherals I needed, scheduled the Geek Squad delivery and installation, coached me through a mesh router/modem upgrade, explained the benefits of BB membership, and helped me maximize the value of my rewards.

Reynaldo was provided a great in-home consultation. He was on time and responded to my questions post visit in a timely manner. Very knowledgeable with home audio systems and provided the best recommendations that fit perfectly my home situation.

We needed to update our TV and sound system. It was extremely helpful to have someone evaluate on-site what we had and needed to replace with complementary equipment.

Luis and (?) did a quick, early and efficient installation of our LG range. He even prepped our oven for use, saving me from reading the manual.

Great experience I came to Tyler and his team with my vision and they made it happen for me better than I could have imagined.

Adrian was very knowledgeable and professional in helping us with our new entertainment purchase. He made it easy for us to decide what we wanted.

I enjoyed working with Nate very much! Much anxiety was reduced talking to a friendly expert! I am thrilled with the result! Thanks again to Nate and Best Buy!

We were so surprised to learn Best Buy offered this free In-Home Consultation. I would definitely recommend everyone take advantage. At set up it asks you what products or services you wish to discuss. Several times when I shopped at our Best Buy in August it was so hectic, you'd think it was Christmas. This consultation gave us a distraction free opportunity to ask questions. Our Advisor was friendly, knowledgeable, patient and answered my questions. He called in advance to let us know he was on his way. After the consultation he left a business card and said if we think of anything else, feel free to call him. Since I viewed the In-Home Consultation Video in advance, I was hoping he would test our rooms. But he just suggested we purchase a modem & router (if we want to keep our landline phone, we should have both) to replace our leased Gateway. He explained why two pieces are better than one and provided rough estimate of what it might cost so I could compare to cable co. lease price over time. I'm not sure if he was unable to test rooms like shown in the online video because our home cell phone & internet reception is poor or if that test only occurs if you already have the Total Tech Support. Our awful internet & in-home phone reception restricted his ability to pull up suggested TVs and Refrigerators for us to look at online. But we were thrilled our Advisor provided suggestions for what to look for when we are ready to buy a new TV. He looked at our area to confirm best location and since we were concerned about size, he measured our area and confirmed a larger TV could fit in the area. Prior to his visit, I ordered a Desktop through Best Buy and was waiting for its arrival at the store. Since it was so hectic at the store, I felt guilty/limited to ask questions about the desktop. The store suggested 3 Monitors that should meet my needs (size, tiltable & adjustable) so I looked at online reviews before my Advisor came so I could ask a few questions which he answered but was very generic. Our Advisor shared some info about the Best Buy Total Tech Support package. I am SO GLAD he did and we purchased it after our consultation. I used the in-store set-up on my new desktop. Rodney measured our refrigerator area and provided some great suggestions. Later we went to our Best Buy in person plus looked online but could not find any refrigerators that fit our criteria of counter depth, white texture without an ice maker or water (that would use valuable storage space). Our refrigerator still works, so we are just preparing (it's 21 years old) Hopefully manufacturers & stores will realize there are still older homes requiring counter depth without water plumbed to the refrigerator and Baby Boomers that still prefer White Texture over fingerprints on stainless steel (fingerprint resistant stainless steel still smudge). At our request, we also touched on our older stove/oven & dryer since it's only a matter of time before they give out.

Our sales advisor was extremely professional and courteous and was clearly not out to have us buy items we did not need. The install team was excellent - very proficient and careful in all they did.

Javin was nothing short of excellent. He represents Best Buy very well and is extremely knowledgeable and friendly.

Hallie has phenomenal product knowledge and experience. Very helpful in helping me to select my new home theater package. I highly recommend this free service offered by Best Buy.

Brian did an amazing job with providing the right solution for Home Theater systems. Answered all questions in details. We got Sonos speakers and Yamaha receiver.. and very happy with the quality. Techs were great and did an amazing job.

We recently moved into our new home, and Best Buy completed a major project for us. They wall-mounted 2 of our old televisions, and we also purchased a new 65inch Sony along with a complete surround sound system. Best Buy mounted the new TV, sound-bar, and ceiling speakers, and everything looks and sounds Great! Trey Benzel was our first point of contact, and he came to our home and worked together with us to create a masterplan of everything we needed. Trey was very knowledgeable, helpful and very customer service focused! Torrey & Jarred completed our installation, and they both were very knowledgeable, helpful, and they did an Outstanding Job! We are very pleased! Ricky & Pam

I visited my local BB to speak to the Home Theater team to arrange an installation of a projector, screen, subs and amp. I met Fernando Martinez who was super helpful day 1. He was able to recommend a few products that met my needs, specs of the room and beat the other two quotes I had from competitors. We placed the order on the BB credit card so I could get cash back and set up a Geek Squad appointment. The screen was delayed which my appointment was then pushed back but everything arrived in good condition and on time. I personally wanted to replace the screen as I felt a better option existed as I noticed some artifacts on the AWOL screen but he was super fast to make a return, help me with the new purchase and arrange a followup appointment to make sure I was pleased. Fernando is wonderful, very easy to reach and you can tell he wants to make sure all his clients are well taken care of. I know this experience wouldn’t have been as smooth or successful without him. Everything sounds great, looks fantastic and we are excited to use our home theater now. BB give Fernando a raise he deserves it!!!

Conrad was amazing at helping me to decide where and what to do for my TV installs, he was incredibly knowledgeable about the rates of speed for something as simple as a HDMI cable :-) I cannot wait to plan my next room!!!

Nathan Dudley and the boys always take very good care of me. I have purchased everything in my house from Best Buy over the years. I can always count on them to help me when I need it. Over the years even when employees come and go there has always been quality people. Some better than others. Nathan Dudley, Randy and Cleveland are the best. Jordan Smith from the Geek Squad is great!! It is hard these days to find consistent people that want to work. Story short, I text Nathan on my way to the store after work 5:30 ish to order and pick the small stuff up for my latest upgrade. Nathan answered me ASAP like always. I got to the store and Nathan had everything completed before I arrived, what I didn't know Nathan had already left for the day. He turned around and came back to the store and had all, ready for me. Folks, that a keeper. If Nathan worked for me, he would never have any reason to leave. That is what I call a "GIVE A S.. T FACTOR". Very hard to find. The culture that I see as the client is OUTSTANDING. Thank you Nathan, Randy and Cleveland. Mark,