Customer Ratings & Reviews

Knowledgeable and took time to explain things clearly

Best Buy has a consultation at home service. It’s free. My wife and I were in the store and couldn’t decide between two Sony smart TVs. We weren’t sure if one would fit. That’s when they told us about the home consultation service. We made an appointment. Fazel arrived when he said he would. He looked at our set up, including my cable box. I showed him pictures of two TVs we were considering. He explained the difference and we decided. He set up everything for us. He ordered the tv and made the arrangements for the delivery and set up. He also made sure we ordered the proper connector between the cable box and the new TV. He took his time. He answered all our questions. And as I said, the service was free. Fazel Was just excellent. I definitely recommend Fazel and the home consulting service.

Ethan was great to work with. He did a fantastic job explaining my options, working through any issues, and delivering a system that checked all my boxes.

It was nice to have someone come to the house to help with what we needed and how to setup

We needed a new stove and were so happy to have Erica to help us with this. Her expertise helped to make this a smooth transition because she knew what was needed. She was very helpful. We are enjoying our new stove.

We bought so many things there but the last Appliance bought was a Samsung Bespoke Refrigerator and a stove

Destinee was my Best Buy in home expert for recommending how to set up my 2 separate systems: 1. my older smart TV with a new Sonos gen2 soundbar & 2. connecting up my non wireless capable stereo component system (receiver, cd player, cassette tape deck) with 5 speakers (two front 3 way spkrs., 1 subwoofer & two rear 2 way spkrs) in my large great room. She was very personable as well as very knowledgeable. She examined everything, she read parts of my tv & stereo component manuals & looked at some of their diagrams. She easily answered my questions & suggested getting a wireless Rocketfish 2 part system which would attach to the stereo receiver & 1 of the rear spkrs. to avoid runninng cables all around the great room baseboards. It works & sounds great. She wrote up the whole work order & I paid her for all of this during this consult. Aaron was my geek squad tech installer & he also did a great job & was very personable, knowledgeable & detail oriented. I would highly recommend using this in home expert as well as a geek squad installer to anyone. They are excellent.

we remodeled, and John W suggested really good solutions to a new TV/soundbar and speaker/amp set up. It sounds great, and works great. The installation crew was expensive, but very good.

Bryan and the install team were phenomenal. Great work, and communication from start to finish. I will recommended to all friends and family. Thanks again!

Noah and Alex brought us our beautiful new television and expertly installed the sound boxes and wires. They carried it carefully down two sets of stairs for installation and carried out all the boxes and equipment, leaving our home set up to enjoy our first movie. They checked and double-checked to make sure it was working correctly. During our first movie, the sound was sometimes muting, and after experiencing a day of this, we called the number on the card Noah had left for us. He came soon, calling to make an appointment first. Troubleshooting, they discovered a loose wire and suggested a mesh network might help. Scott had mentioned this, too. They checked the internet levels in our basement, and sometimes the connection is low. We will watch this and appreciate the concern to make the situation the best for us. We respect the caring, helpful crew.

We had an outdoor 75 inch TV with Sonos amp and speakers installed. The work was exceptional and the technicians worked with us to be sure things were as we wanted them. They were extremely neat and courteous. We would highly recommend.

We worked with Mat Sparling on 2 large framed TVs. He was very professional and did a fantastic job. We will work with Mat on a many future projects.

Purchased Samsung 65” TV and soundbar and love it. I get compliments from my friends. Service is always professional and friendly. They are there when I need them. B

Mathew was extraordinarily helpful in his advise and recommendations. I’m thoroughly pleased with the 100” tv and his endorsement of the viewing distance along with other suggestion

Thank you to Fernando for his exceptional support in helping us select new AV equipment for our home. His service was characterized by responsiveness and thoroughness, starting with a home visit where he patiently listened to our requirements and provided insightful recommendations tailored to our home environment. Throughout the selection process, Fernando demonstrated a high level of professionalism. He was very responsive with communications and provided a very high level of customer service. I wholeheartedly recommend Fernando to anyone seeking expert advice and support in selecting audiovisual systems. His knowledge, responsiveness, and personalized service make him a standout professional in his field.

Javier has been the home consultant helping me for at least 5 years now on several purchases. If you are in South Texas (Victoria / Corpus Christi area) you are lucky to have him as the one that helps guide you through your purchases.

Amazing experience from everyone who installed and the help of Orlando.

The technicians are excellent with customer service, all technical aspects training. We have used Best Buy for several projects and have absolutely no reason to go or even look elsewhere.

Very knowledgeable and able to explain what was happening. Had a problem a couple days after the visit and I called him and he called right back with very helpful information.

Being elderly, legally blind & not technically savy, we needed help selecting the best tv for me and installation of it. We were shown several tvs & gives the specs on three. We took them home & studied them. Next we went back to Best Buy to tell them our choice only to learn it wasn't in stock & couldn't be ordered. We settled on a 2nd choice but it was not in stock either & had to be ordered. We went to the store the day before it was to be delivered only to learn the delivery request had been lost & it couldn't be delivered for 3 weeks A request was made for it to be expedited ASAP and after we got home we were delighted to learn it would be delivered the next day. The installer was fantastic! He installed it, demonstrated how to work the remote then had me try several things with the remote. He ever wrote instructions down in large print for me for my vision problems. He even gave me his phone no. to text in case I had a problem. I later discovered something he had not covered & I had failed to ask about recordings. He called me back and explained how I should do it. He even offered to swing by my house the next day to check it oout which he did. He was very patient and extremely helpful--moreso than anyone else I have ever had in my house to install something. He was fantastic and made up for the bad experiences we had had in selecting & purchasing the tv. He left us both totally satisfied and feeling good about Best Buy.