Customer Ratings & Reviews

Where do I start… horrible all the way around. Took 4 installers to finally get a simple gas stove installed. On of them never showing up, one showed up with a dryer vent hose to install a gas stove, one said my gas line was damaged and needed to get a plumber out to repair who basically said nothing was wrong with gas line and charged me $150. On 4th go they showed up and installed 3 weeks after delivery. Horrible service. Was suppose to get reimbursed for the plumber charge… still waiting on check promised by Best Buy total tech.

Tech measurements were off so range did nit fit in width or depth. Hired a carpenter to fix. Range hood not even close to replacing old hood, despite using cardboard again had scratches on floor. Despite photos, calls, assurances of repair still no followthrough. Very disappointed with what has been a very good experience in the past. Can no longer recommend total tech support without better quality control and follow through. Installers were nice but the initial total tech replacements clearly were a miss match. Issues still not resolved.

I had a gas stove delivered and installation. The install technicians, 3 rd party vendor did not know what they were doing. The tech who was installing my stove did not install properly. After the technicians left I could smell gas. I discovered the smell was coming from the gas pipe where the gas line was improperly installed. I had to call someone else to properly install my stove. Also the tech made a hole in the wall next to the gas pipe. I complained to Best Buy and filed a claimed for damages. Waiting for a response.

The stove was correctly installed but our kitchen floor was irreparably damage in the process. We are not having any luck, after multiple phone calls and a letter to resolve the issue.

they didn't turn off the main gas valve when changing the gas valve for the stove !!!

This was the worst experience ever. 2 times to end up with nothing from Best Buy. We were told that the second crew was going to be the best. These were the worst delivery installers ever and then called customer service to have the rudest human ever They unwrapped the new range and left it in the snow. All over the electronics, the stainless etc. they never attempted to care.

Horrible installation company customer service. Installers show up unprepared to hook up a gas stove even though I purchased a gas line and paid for gas stove hook up. Installers scratched up my parents wood floors now im trying to get someone to fix the issue. I had to hire a plumber to hook up the stove cause getting someone to go back was a hassle. Never will I buy a product online from best buy!

Worst Best Buy experience ever! Experience took a total of three weeks to finally be completed. Had to contact local gas company to fix gas line that was installed improperly. Stove had to be replaced. This was a gift for my mother in Michigan, which turned out to be a terrible ordeal for her

Again very poor. Left my range out apx 6 inches away from wall. I asked them to simply remove the back brackets on range to allow room for gas line & they refused. This took my son 2 mins fix!

They didn't even remove the store price..door handle is upside down..

I think your insulation was a poor job I will never ever buy again

The guy when you bring me the oven he didn’t Bring the ranch

The stove is wonderful. It works great. We should have received a window when the installation was to take place the night before. We didn't receive it. We got a text and call around 6:30 AM that morning and installers knocking at our door at 7:15 AM!

Although we had to change the gas range as the one that came initially was defective in the gas escape and could not be used as the smell of gas was high when used. The exchange was absolutely wonderful. The technician was excellent and courteous, well educated in his field. We appreciated his work and expedience.

Love the stove. The customer service is amazing. Had a small issue and needed help with a replacement the day before Thanksgiving!!! They took care of EVERYTHING!!!! Delivery driver and staff where amazing , fast, friendly, and informative. Thanks for saving a holiday

Gas range was installed quickly and without any issues. No gas leaks or any other concerns after using my range for 3+ months after the installation.

Very professional, arrived on time and didn’t take long at all to install.

I cancelled an order with the manufacturer because the person who delivered my new range couldn’t remove the old one. I then ordered the same thing through Best Buy and so glad I did. They installed it with no problem. Thank you!

The technician and his assistant were very personable and easy to talk to about the job they were doing. The job was quickly and professionally done. I was given time to clean and prepare the area for installation. I would definitely recommend Best Buy to friends and family in need of an appliance or something else.

Delivery men would not remove the old range nor install the new one until I had the gas valve replaced, so they left the new one, in the box, in my living room. Had difficulty arranging for installation as I kept being informed that the range has been delivered. Finally was able to connect with someone who scheduled the installation; this crew was great. Only other issue was it did not come with an owner’s manual. I was told I would have to go online and download it myself. Not happy with that.