Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Cync lightbulbs are a great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love sync, the app is great. Used these dimmable ones in the bathroom
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that our devices have had a positive impact on your smart home experience. Thank you for taking the time to leave a positive review for others to consider! -Cync Support
Rated 1 out of 5 stars
Complicated app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on daily deals for $15.00 for 4 bulbs. Requires you turn on location on your phone, my two other brand smart equipemt doesn't require this. Setting up on/off is complicated compared to the other smart equipment I have. Not worth the hassle.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendRated 5 out of 5 stars
very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart bulbs - i work with my google home to control these
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that our devices have had a positive impact on your smart home experience. Thank you for taking the time to leave a positive review for others to consider! -Cync Support
Rated 1 out of 5 stars
Awful Smart Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never stays connected to the network. If you power them off, Google Assistant can no longer see them. Factory resetting them takes forever and doesn’t guarantee that they’ll work when reconnected.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that you have had such a less than ideal experience with our Direct Connect Bulbs. We would like to suggest ensuring that you have then connected to a 2.4GHz network. If you do and the issue persists we would love to assist you! Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Lots of people have this but hasn't worked for us.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has never worked. Can't rate something that doesn't work. Should have been easy but no so with Geek Squad.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, we are very sorry you had a poor experience with your 'Direct Connect' Light Bulbs. Our support team would be happy to investigate the issue you are having with these devices. Please consider calling us at 1-844-302-2943 if you would like any assistance. - Cync Support
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd brand of smart bulbs and by far the worst! Setup is a complete pain as the app is terrible. Took over an hour to set the four bulbs up. Go with Phillips Hue or literally any other brand.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Jeffgfry, we regret that it took a less than ideal amount of time getting our lights setup. Should you still need assistance we have a helpful guide on setting your lights up here https://cyncsupport.gelighting.com/s/article/setting-up-light-bulbs?language=en_US. Feel free to contact us at 1-844-302-2943 for any assistance. We would love to help! -Cync Support Team
Rated 1 out of 5 stars
Described as smart but not so smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a smart LED, it is very complicated to add to the GE app and impossible to integrate into Google Home without that app. Needed multiple tries even to add it to the app. Bad quality control from GE.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the time you took to leave us feedback. This is definitely not the experience we want you to have with our devices or app. Please contact us at help@cbyge.com so one of our experts can help get you connected. -C by GE Support
Rated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. I bought this last year(2019) and had to return it because it stopped working. Decided to buy again this year (2020) and I’m having the same issue. I can’t return it because I lost my receipt
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that the Direct connect light option was not able to connect. Our direct connect lights have only been out a few months. Make sure when you are attempting to add these that you select Direct Connect instead of bluetooth like your previous lights. These Direct connect bulbs connect to a 2.4ghz wifi network to function. If you are still having issues please contact us directly at 1-844-302-2943. - C by GE Support
Rated 3 out of 5 stars
doesn't work in all uses and lamps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because it doesn't work with all lights, too hard to use. Hard to use in anything but a table lamp that isn't a 3 way.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Hello, Nicolle. We are sorry to hear you were dissatisfied with our smart bulbs. If you are still experiencing issues, we would love an opportunity to help. Feel free to contact us at 1-844-302-2943 where we will be happy to assist. - Cync Support
Rated 2 out of 5 stars
Frequently loses connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using about 10 of these in our home for a couple years total. My biggest complaint is reliability. They work with Google Assistant about 70% of the time. Too frequently, they randomly stop working with Google. This will last days, sometimes weeks, before mysteriously beginning to work again. It has begun to be more of a pain, than a convenience. I would try a different brand, or just flip a switch.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello. We are sorry to hear about the difficulties you've encountered. If you haven't contacted our support team already, we would love an opportunity to help. You can reach us at 1-844-302-2943, and we will do all we can to determine the cause of these intermittent connection difficulties. - Cync Support
Rated 1 out of 5 stars
Won't even connecr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Over priced light bulbs. Can't even connect to bluetooth to even attempt to see how they work. Better off buying a smart plug. Regret this purchase and wish I wasn't outside the return date
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Jackyl, sorry to hear of the connection issues you faced. Please consider giving us a call at 1-844-302-2943 so that we can get something resolved for you. - C by GE Support
Rated 1 out of 5 stars
Total crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re basically trash... won’t stay connected to WiFi and/or Google Home, so what’s the point? You’d be better off getting cheap, non-WiFi LED bulbs from the grocery store.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you experienced connection issues. These Direct Connect lights require a 2.4ghz wifi network to maintain connection. If you are still having issues please reach out to us directly at 1-844-302-2943 or [email protected]. - C by GE Support
Rated 1 out of 5 stars
Do not buythis bulb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy . .worst smart bulb ever ...does not sync ..software has a lot of bugs often crashes... There are other bulbs that are better build and native to Alexa or Google
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you have had this experience with our devices. If you are still having any connection issues please feel free to reach out to us at 1-844-302-2943 or [email protected]. -C by GE Support
Rated 1 out of 5 stars
LED on the screen started failing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With in one year, the product is not working as expected. LED on the screen started failing. I don't recommend this one.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This can be understandably frustrating, and we certainly regret that you had to undergo this experience. If you have not already done so we implore you to attempt factory resetting your devices using the steps in our factory reset guide located here cyncsupport.gelighting.com/s/article/factory-reset-your-device. Feel free to contact us at 1-844-302-2943 for further assistance. -Cync Support Team
Rated 1 out of 5 stars
They should call them blinkers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst lightbulbs out there. They start blinking randomly and won’t stop. Even if you turn them off and back on sometimes it still doesn’t become a solid color.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for any issues with the lights Rodolfo. If you are still having issues with them please feel free to reach out at 1-844-302-2943. We will get you up and running! -C by GE Support
Rated 1 out of 5 stars
Can only be used in US/Canada
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for someone in another country but found out upon set up that they Can only work in the US/Canada. That should be easily visible on the box.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry this was not made clear on the packaging. I will bring this up to our development team. -C by GE Support
Rated 1 out of 5 stars
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The is no way this product is truly 4.3 stars. I'm very technical yet cannot get all 4 bulbs to setup in Google Home. I highly do not recommend.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Frank. We are very sorry to hear you aren't enjoying your experience so far and are happy to help! It's possible that they might need the firmware updated. You can do this by deleting any in the Google Home app and then adding to the C by GE app. Once you've added all 4, run the prompted firmware update. Then delete the bulbs from the C by GE App and pair with Google again. If you require further assistance, please call us directly at 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the bulbs didn’t work and the others flicker a lot, which is super irritating. Haven’t had that problem with other smart bulbs.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get these connected and working. Please consider reaching out to us directly at 1-844-302-2943 or help@cbyge.com. We will get you up and running! -C by GE Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i rxpected. The light is not that bright either.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Juan, we are sincerely sorry to hear that your Cync lights were not what you expected. Please consider contacting us at 1-844-302-2943 so we can address your questions or concerns directly. We are grateful for feedback even if it is not the most flattering as we always strive to improve our app and devices. As a valued customer, we would be happy to assist you. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Worst, smart home lightbulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lightbulbs are the worst smart balls I’ve ever purchased. They do not stay connected. They are not reliable. I ended up returning all of mine that I ordered stay clear of this brand.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Angel. We are sorry to hear that you were dissatisfied with our products. We would have loved an opportunity to assist. We hope that in the future we can earn your business back. - Cync Support