Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
GE Smart Light Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights are ok but not great and they are soft white and look pretty yellow... We were looking for a daylight bulb. We returned them.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .It's unfortunate the color warmth was not what you expected but still we appreciate your consideration. - C by GE Support
Rated 1 out of 5 stars
NEVER BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THESE, They changed company and are bad at connecting to the network. I would not buy them again
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Your devices not connecting to your network is frustrating and we are sorry to hear that you have had this less than ideal experience. We would like to suggest you updating your Wi-Fi network connection here is the link on how to do so cyncsupport.gelighting.com/s/article/updating-wi-fi-credentials. If this issue persists please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. They worked great the first day. Next day I had to reconnect them. Next day had to reconnect again. Waste of money.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you had this experience Drake. If you are still having connection issues please reach out to us directly at 1-844-302-2943 or [email protected]. -C by GE Support
Rated 1 out of 5 stars
Junk compared to everything else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Get a bulb that uses WIFI or some form of hub. These Bluetooth ones always disconnect.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this feedback. We are sorry to hear that you have been having a less than ideal experience with our bulbs. We would like the opportunity to assist you please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Rip off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never even seen them light up. And now I've even talked to customer support again, without any hope
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Oh no, we're sorry to hear the lights are not working correctly. Please contact us at 1-844-302-2943 or help@cbyge.com so we can troubleshoot your devices. -C by GE Support
Rated 1 out of 5 stars
didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cant get it to work! wont work with our phone or we are doing something wrong ! not very tech savvy sadly...
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Chatika, thanks for bringing this issue to our attention. We would love to delve further into your issue and get it working for you. Please reach out to our support team at 1-844-302-2943
Rated 1 out of 5 stars
Firetv cube
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not use have no lamps.i use ceiling lights fixtures in my apartment so I couldn't use these bulbs
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Redbone, we're sad to hear you were not able to use these lights for your fixture. If you would like additional assistance, please reach out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Not so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these bulbs, it was so hard to connect them and use them with a smart assistant
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you and get your devices working. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support
Rated 1 out of 5 stars
Smart bulbs which are not smart enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to set up it using Alexa or Google home.. Would not recommend anyone for using this.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 1 out of 5 stars
Unhappy Camper
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the bulbs didn't work and customer service was unhelpful. I returned for a different brand.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the way our customer service should be operating Gamer. We sincerely apologize for all of the difficulties. I hope you were at least able to get a resolution. If you did not please let us know if there's anything we can do for you. - C by GE Support
Rated 1 out of 5 stars
Worst light bulb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 bulbs stopped after a week I bought it. I got it on sale but not worth it! Not recommended.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are very sorry to hear your bulbs are not working properly and would like to take the opportunity to resolve this issue for you. please give us a call at 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Waste of mobey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total pieces of crap work for a little while then stop
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So difficult to connect. Don’t waste your money. There are many other better choices.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Poorly made smart bulbs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from these. They don't work all the time and need new firmware or they don't work.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you did not have a pleasant experience with our lights. If there is anything we can do for you please reach out to us at 1-844-302-2943
Rated 1 out of 5 stars
Purchase at own risk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy again. App is slow and constantly crashes. Buy at your own risk!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you had this experience with our new app Marc! A few helpful tips to ensure proper functionality with the app are to update your device to the latest version of iOS or android and to update the firmware when available for your devices. Our support team can be reached at 1-844-302-2943 for any assistance. -Cync Support Team
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Doesn’t connect to internet sometimes
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is certainly not how our devices were designed, please ensure you are not logged onto multiple devices with the same login, that the app is up to date and that all firmware is on the latest version. Should the issue persist, we would be glad to troubleshoot to resolve this issue. We strongly encourage you call our live Support Team at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Dont waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont work, or they do work, when they want to.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Crystal- our Team would like the chance to assist in getting your devices up and running as intended. In order to do so, we will need to gather a bit more information. Each situation is unique and is best handled when it is given individual attention. We strongly recommend reaching out to us at 1-844-302-2943 for help. -Cync Support Team
Rated 1 out of 5 stars
Don’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work on so hard waste of money. Try to turn on or off does not work
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues you experienced with connectivity to our bulbs. A few things that might help are to power off the speaker or device that you are using to control your bulbs. If you are on an android device try clearing the app cache in settings followed by a restart. We are also standing by ready to help get your devices working properly, and we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 lightbulbs did not work in packaging. 1 works but smart feature doesnt work.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Mario, sorry you were not able to get these connected and working. Please consider reaching out to us directly at 1-844-302-2943 or help@cbyge.com. We will get you up and running! -C by GE Support
Rated 1 out of 5 stars
GE lightbulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weren’t Bluetooth as stated. I honestly think I got the wrong bulbs in box
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .So sorry for the confusion! These devices are direct connect and connect to your home wifi network to connect to the app. We do also sell bluetooth bulbs but this product that you reviewed is for our direct connect lights. Feel free to reach out to us if you need any help at 1-844-302-2943 or help@cbyge.com. -C by GE Support