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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,930 reviews
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to connect and impossible to set up more than one.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We would love the opportunity to make this right. Sorry to hear you were not able to get your lights connected to our app. Feel free to reach out to our support team directly at 1-844-302-2943. We are here to help! -Cync Support Team

  • Rated 1 out of 5 stars

    Don’t buy these bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible - are not dependable and consistent in working

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We would love the opportunity to get to the bottom of why your light is not maintaining a reliable connection. This is definitely not expected behavior of the device. Please consider contacting our support team at 1-844-302-2943 or chat with us in the app under settings>help. -Cync Support Team

  • Rated 1 out of 5 stars

    Spam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm writing this became best buy has a so campaign to get free reviews.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for reaching out! -C by GE Support

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Stopped working after 6 month 2 Stopped working after 6 month

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We regret that you had this experience with any of our products! We would be more than happy to replace any defective or non working bulbs under warranty for you. Please consider contacting our support team at 1-844-302-2943 to get a replacement. -Cync Support Team

  • Rated 1 out of 5 stars

    bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst smart device i have ever bought always quits working.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We would love to know more about what is not working and work with you to get any issues resolved. We regret that you had this experience and would love the opportunity to rectify it. Feel free to contact us directly at 1-844-302-2943 or help@cbyge.com. - C by GE Support

  • Rated 1 out of 5 stars

    Don’t buy them to take out of US.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The C by GE app doesn’t work out of US. I must return de bulbs back.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's correct. Our app is currently only accessible in North America. - C by GE Support

  • Rated 1 out of 5 stars

    Light Bulb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get to work Properly with My Echo Hub. Would not work

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry you were not able to get your lights to sync with Alexa. If you are still experiencing these issues please reach out to us at 1-844-302-2943. -C by GE Support

  • Rated 1 out of 5 stars

    Never opened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned this item so i am not able to review this

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's very unfortunate but we do appreciate your consideration! - C by GE Support

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 have already burned out... less than 30’days use

    No, I would not recommend this to a friend
  • Pros mentioned:
    Brightness, Ease of use

    Rated 5 out of 5 stars

    Best smartbulbs I have used.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these on sales 4 for $34 and I had a best buy credit for 35 for they were essentially free. I have Geenie smart bulbs that I absolutely hated and I am a huge fan of GE , my disposal and fridge are GE and they work beautifully . The set up time on these was minutes , with no frustration of any kind the app walked me through everything and it connected to Google seamlessly. The brightness is more than enough and it has a daylight mode which is what I prefer . Also when you turn them off they dim off instead of blink off which is a really nice touch.There are tons of settings which I don't use but nice to know they are there.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That is awesome to hear! Glad you had such a positive and seamless experience getting your lights setup with our new app. We appreciate you taking the time to share your personal experiences with us. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Great lights but has some untapped potential.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great lights. Not really a fan of the app and sometimes difficult smart home use of them. I love the brightness feature though. Also, the scenes tend to be really creative but take some adjustment to getting them just the way desired.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are glad to hear you are utilizing our Scenes and Schedules feature to enjoy an even easier way to manage your Smart Home. Thank you for choosing Cync, we are delighted to hear that our light bulbs are positively impacting the functionality of your space. We appreciate your input in regards to our App. We will take this constructive feedback and pass it along to our Development Team for future improvements. -Cync Support Team

  • Pros mentioned:
    Brightness
    Cons mentioned:
    App

    Rated 2 out of 5 stars

    Nice....when they actually work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have 2 of these that are in my floor lamps in the living room. I can get one of them to connect to the app and set up, but the other can't ever be found and won't work at all. The app also keeps trying to update firmware that just fails, constantly. Might as well save the hassle and use regular light bulbs. You miss out on being able to turn them on and off with your phone, and being able to dim them is nice, but it's a useless extra expense if they seldom have the functionality they are supposed to have.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for leaving us this review! We are sorry to hear that you have had numerous issues with our Direct Connect Light Bulb. We would love the opportunity to assist you please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and easy to control. It works well with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Wi-Fi bulbs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very interesting. I bought them during a sale that scammed me on the price. But, the app and the bulbs work well. I like that I can adjust them accordingly to how they’re supposed to look.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We appreciate you taking the time to leave a review! -Cync Support Team

  • Cons mentioned:
    App, Connectivity

    Rated 1 out of 5 stars

    Terrible Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to set up. Followed all of the instructions and some bulbs will still not let me set them up. Have had some for a year or so and one started flickering all of the time. Others will randomly stop cooperating with the CYNC app and the Google Home app. The app is terrible and 1 in every 4 bulbs will not work the way they are supposed to. Now I have to replace the ones that stopped working earlier than i would have to a regular bulb.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply apologize that you had issues with your devices not maintaining a reliable connection. If you have not already done so we implore you to attempt factory resetting your devices using the steps in our factory reset guide located here cyncsupport.gelighting.com/s/article/factory-reset-your-device. Feel free to contact us at 1-844-302-2943 for further assistance. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made in while. Theses bulbs are easy to install and use.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Kathleen, we are thrilled to hear that you had an overall seamless experience getting your devices connected. Thank you for taking time out of your day to leave a positive review! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to connect than other light bulbs of same price range. GE app works well, even though Alexa… you know.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart bulbs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , use all over the house and makes life easier

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Hey Zane! Thank you for leaving us this review! We are happy to hear that you have been enjoying your experience with our bulbs. We appreciate you for allowing us to be a part of your smart home venture. - Cync Support Team

  • Rated 4 out of 5 stars

    GE lighting white

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some work to get them to connect to Alexa. Now I can put them on/off using Alexa. Still have not figured how to set up automatic timer to turn the light on and off.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Never again...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, I have 8 of the smart bulbs, a smart switch and 5 led bulbs connected to that switch. I have not nothing but problems. For some reason the smart lights would not work in my kitchen with my fixtures so I relocated them and brought more for the 8 lights in my den. The switch was nearly impossible to configure, took hours, had a difficult time finding the network while my router was 5 feet away. The smart lights in my den rarely work and setting them back up is very time consuming with the idiotic reset process....off for 2 seconds, on for 8 seconds, off for 2, on for 5, off for 2, one leg in the air while eating a taco, on for 2. The lights and switch also have a difficult time connecting and working with Google home. often 1 or 2 lights simply don't respond. Some might say "oh, it's your set up" but I started buying Geeni lights back when GE had no color bulbs and they have worked flawlessly for years. The only reason I've been reluctant to replace them is the amount of money I paid for them, however I'm fed up and I'm upgraded all of them to Geeni, the first four I purchased were set up in about 5 minutes and immediately connected to Google home. So long GE, never buying another product.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to leave us this review. We are sorry to hear that you have had such a less than ideal experience with our devices. We would love an opportunity to assist you, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team