Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Brightness
Rated 2 out of 5 stars
Disappointed in product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited to bring a couple boxes of these home as we’ve been looking into having these in the house for the conveniences the product offers. Easy installation/set up and bulbs are super bright. However, we have had nonstop issues with the lights not responding to turning on, off or dimming. We have reset these multiple times with no improvement in performance. We are disappointed in this product not living up to the basic expectation of what it offered.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi JanS thanks for bringing this issue to our attention. Sorry to hear about the connection issues that you are having. This is not typical behavior that our app and products should be doing. We would like to address this issue and get something resolved for you. We can be reached at 1-844-302-2943
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
When they work they are great..... when they work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are great. If you have a power out or internet hiccup you can forget about using them for a while. What a pain in the butt to get them to reconnect. I have to reset each individual light with the "on off method" so Google Home can find them again. Even then it's less than 50/50 that they'll get working again. I'm getting tired of this TBH.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out sorry to hear you have had these experiences. This is not typical behavior to have to reset each time. Sometimes simply rebooting or powering your google speaker off and back on after 1 minute will do the trick. If not please reach out to us at 1-844-302-2943 if this issue occurs.
-C by GE Support
Rated 3 out of 5 stars
Need to be technology savvy to set up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs were anything but intuitive to install and it took several attempts to set it up and then failed two days later when I needed to do a factory reset. Although they are great when they work but I would not recommend these for someone who is not very technology literate.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experiences, and we regret to hear that they were less than ideal. If you need anything don't hesitate to contact us at 1-844-302-2943. -Cync Support Team
- Cons mentioned:App
Rated 1 out of 5 stars
Stick with Philips Hues and you can't go wrong.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Originally, I gave this item 2 stars due to hard-to-use app and it's many problems. Even with it's many faults, you could ultimately set-up a schedule for your bulbs, etc even while connection from app to bulb was sketchy. Fast forward to June 2021 with their "new and improved" app and while the app recognizes the bulbs and outlets, you cannot edit or create schedules or "scenes" as GE calls them. So now the lights just turn on and off at the same time - I could have plugged the lamps into an old fashioned clock timer if I wanted that service. Very frustrating - especially from a company as large as this one. Crazy!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your review. The Cync app handles schedules a little differently. To view your schedules from the C by GE app, tap Scenes in the top right corner of your app home screen. Those schedules will now display as a scheduled scene. To create new schedules, first create a scene, then you schedule that scene. If you have additional questions, please feel free to contact us at 1-844-302-2943. Or, you can view the Support Article about Scenes and Schedules on cyncsupport.gelighting.com.
Rated 5 out of 5 stars
Smart bulbs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These light bulbs work beautifully. The availability to program when they go on and off is great.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for allowing us to be a part of your smart home. We hope you are finding enjoyment with the benefits of smart home lighting. Thank you for your review! -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Save your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst “smart” lights you can buy. They don’t work half the time. I bought a c by ge smart plug to go along with them to act as a hub. It disconnects after a few minutes like clock work so I can access the light. My solution was to just use my google home system. Even that doesn’t work. The lights lose sync, don’t respond or just don’t work. I have two in my bed room and two in my living room. I wish I had kept the packaging bc I would return these. Save your money and buy something better. These will just give you a headache and turn you off from smart lighting.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate all the feedback sorry you had issues with our products. This is not typical behavior that the app and products should be doing. If there is anything we can address or resolve for you don't hesitate to reach out to us directly at 1-844-302-2943 or [email protected]. -C by GE Support
- Cons mentioned:App, Connectivity
Rated 1 out of 5 stars
Frustrating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible App, very slow. Alexa has trouble communicating with bulbs, just not good at all compared to others I have. Very frustrating to set up and to use.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .JC we apologize for any issues caused by our app and Alexa skill. If there is anything we can address or resolve for you please don't hesitate to reach out to us at 1-844-302-2943. -C by GE Support
Rated 2 out of 5 stars
Network issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great when you can get the bulbs to pull up on your network
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Jonny, we sincerely apologize for any difficulty you've experienced with connecting your Cync Light Bulbs to your network. This doesn't sound like the expected device behavior. Please reach out to us at 1-844-302-2943 for assistance from a technician. We'd love to help resolve this so you can enjoy your lights. -Cync Support
Rated 1 out of 5 stars
No HomeKit compatability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost got saddled with these bundled with the Lenovo Alarm clock — these are NOT comparable with Siri, HomeKit, HomePod, etc. Would have been an immediate return.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry for the inconvenience. Our Direct Connect light bulbs do not work with HomeKit, however our bluetooth LED smart bulbs work with homekit. -C by GE Support
Rated 1 out of 5 stars
Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Unreliable, useless waste of money. App can never connect to bulb.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret to hear that you haven't been able to connect your Smart Bulb to the Cync app. In most cases the device needs a simple Factory Device Reset. For your convenience, we have a FAQ article with corresponding video instructions to reset your product. This useful guide can be found here, cyncsupport.gelighting.com/s/article/factory-reset-your-device. Should this not resolve your issue, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team