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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 575 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers have good things to say about the microwave's size, ease of use, quiet operation, and sleek appearance. Many appreciate its heating performance and powerful capabilities, along with the overall quality and relatively easy installation. However, some customers reported issues with the door latch mechanism and inconsistencies in the color or trim kit compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 575 reviews
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Excellent Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it...it looks so rich at a great price! I would highly recommend this microwave to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD UNIT UNDER 30" WIDE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS UNIT WAS INSTALLED ABOVE A BUILT-IN OVEN, IN A 27" CABINET. IT WAS THE LARGEST UNIT WE COULD FIND UNDER 30" WIDE FOR THIS APPLICATION. HOWEVER, THE "BUILT-IN KIT" WHICH IS A SEPARATE PURCHASE ITEM, COST ABOUT THE SAME AS THE MICROWAVE, BUT MAKES THE MICROWAVE HAVE THE BUILT-IN APPEARANCE THAT WE WANTED.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly never used the microwave. I thought the trim kit I had would fit it but it didn’t. I tried to go on your website to find a trim kit for this microwave but you didn’t have one. I also tried calling and was on hold for 45 minutes. I decided just to return the microwave and find a place that has a microwave and trim kit that I could buy at the same time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    GE Profile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is deeper and wider than the one that we replaced. But still fit in the original cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last GE Profile lasted 19 years, and was still working. Seems well made and I hope it lasts. I upgraded to this model with the trim kit (JX7230SLSS). Works great and is super quiet compared to my original.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall microwave. We're using it in our rental, and we are pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave. It blends well with my other appliances. One issue is that glass plate is lopsided.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Awful quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one, the door would take several tries pushing the cheap plastic button until it opened. One day, it kept running after taking food out. When I tried to reopen the door, a plastic part inside snapped. Had to unplug it to stop it. Luckily, Best Buy was awesome about returning it. 5 stars for their customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GE - Profile Series 2.2 Cu. Ft. Built-In Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this unit. Nice features and works very well. Time will tell about longevity.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave works great and heats up food very fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an opened box item. Loving it! There were a scratch on one side that was not visible. Not sure, but I think I may have caused it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent replacement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a replacement for the house. Fit perfectly and at a very nice price point

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice Large Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2.2 cuf really makes a difference. Love the one button features for various cooking cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deputy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great products and easy payment schedule. Great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    GE Microwave

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new microwave - fits nicely in cabinet using trim kit improves look as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Profile 2.2 CU ft Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to self install and works great! Trim kit matches my existing GE Monogram double ovens.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    GE Profile microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This built-in microwave is very nice looking and works great. Happy with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price point. Overal, I find it steams too much water during and after use when the inside is hot.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We regret that you're not happy with how much steam the microwave creates. It is considered normal for some steam/vapor to escape from around the door, but your feedback will be shared with our team. If it might be helpful, we have an article on our GE Appliances website discussing moisture in the microwave, titled 'Microwave - Moisture or Condensation'. If you'd like to view that, you can do so on our website when you look up the title and click the 'Support' tab. GE_Appliances

  • Rated 5 out of 5 stars

    Great service from installers Oscar and Victor!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many thanks to Oscar and Victor, installers of our microwave and accompanying trim kit. These guys were great . . . competent, friendly, and knowledgeable. They were extremely careful so as not to disturb anything else in the kitchen area and to make certain there was no packing debris left in the area when they finished. These guys are fantastic representatives of the the very best of Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave meets out needs for built-in unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave meets our requirements. The unit is basically the same unit we purchased years ago so ease of use was optimal.

    I would recommend this to a friend