Customers are delighted by the product's size, appealing appearance, and relatively quiet operation. Many found the installation process straightforward and appreciate the quick heating and overall design. However, some customers have expressed concerns regarding the product's durability and issues with the door mechanism. Additionally, a few customers mentioned concerns about the button quality and trim kit compatibility.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 576 reviews
Pros mentioned:
Noise level
Rated 5 out of 5 stars
GE Microwave
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great microwave, large capacity space for large dishes/cookware. Quiet.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - White
I would recommend this to a friend
Rated 4 out of 5 stars
Nice Microwave
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great so far. Very large interior and lots of power. Good price point.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
GE - Profile Series 2.2 Cu. Ft. Built-In Microwave
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
GE - Profile Series 2.2 Cu. Ft. Built-In Microwave works as expected
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
I would recommend this to a friend
Rated 3 out of 5 stars
built in ?
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not able to tell because the surround piece did not fit. I have not used it.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
We know any confusion over the trim kit not fitting would be concerning. The compatible trim kits for your model are JX7227DLBB or JX7230DLBB. If you need to reach out to Best Buy about this concern, their customer service can be reached at 1 (888) 237-8289. If they aren’t able to resolve this for you, our parts department can be reached at 1-877-959-8688 or you’re welcome to send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly review further, if needed.
Rated 3 out of 5 stars
Mr.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The microwave works fine but the operating keys pad is not very visible. The instruction letters are small and hard to see.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
We're glad the microwave is performing well! However, we're sorry it's hard for you to see the control panel. We appreciate your feedback as we always look for ways to improve.
Rated 4 out of 5 stars
Built in microwave
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This microwave works great, the only thing is the button to open the door is cheaply made.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Rated 2 out of 5 stars
At the Mercy of GE Profile for Built in Microwave
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Brought the microwave home from Best Buy and opened the box to find that the glass front was shattered and there were other broken parts. No excuse for that in shipping. Had to return it and reorder a replacement. The second microwave was fine but requires a ridiculously expensive plastic front trim kit that is very hard to install because the measurements have to be precise for the screws to the 1/32 of an inch, and the screws are inserted blindly into slots. For those of us who had prior built in GE microwaves and are not ready to remodel an entire kitchen, we are at the mercy of the GE Profile for replacement if that is what we had before.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Good Microwave for the Price
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased the microwave with a GE trim kit. The microwave looks great and cooks perfectly. No complaints ...
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Good quality product.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
New microwave perfectly matches our current appliances.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Cons mentioned:
Door
Rated 1 out of 5 stars
door broke after 5 weeks
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
From the start, the door always was hard to open. Had to push 4-5 times to open door. Then, after 5 weeks, while food was finished cooking, the door would not open and the tray kept spinning. Had to pull the plug. The door still won't open and the food is in the microwave along with a plate. returning it to Best Buy and they will break door to get my plate and spoiled food. DO NOT BUY THIS MICROWAVE!
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Ceramic coating started to peel off with bubbles
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this as replacement of GE microwave which came as combo with oven. That microwave survived 6 years.
Within 10 months, this microwave ceramic coating formed bubbles and started to peel off from the roof. Reported the problem to GE and the advised to stop using it and will send technician to check and decide what can be done. Now a long loop of back and forth with consumer department will start.
I do not recommend this microwave. Even if GE may decide to take an action, I will not get 100% of money back or replacement so wastage of time and money.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Rated 5 out of 5 stars
micro wave
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have not opened the box of my micro wave yet, I am still waiting for the trim kit to come. I know I am going to like it, wanted the stainless steel, but hope this one is ok.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
I would recommend this to a friend
Rated 4 out of 5 stars
Good Product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good Product. Liked the display. Works seamlessly.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Rated 5 out of 5 stars
Good product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product but the trim I ordered with this took more than a month to receive
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Rated 1 out of 5 stars
Too Soon to Tell So Ignore Mandatory Star Rating
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had 2 previous years' models of the same microwave: one died in a little over one year and was covered by the extended warranty through my credit card. The warranty, however, did not cover the new necessary trim kit or installation so the cost was significant to replace it. I replaced it with the next year's model which died in a little over 2 years. So... this is my third GE and I'm hoping it lasts. Why do I get GEs all the time you may ask; because the dimensions of the install space in our cabinetry necessitates it. I've now had this one for about 1 month - so far so good but time will tell. For that reason I am unable to rate it at this time. Our original KitchenAid model lasted 9 years. Unfortunately the newer KitchenAid models' dimensions would require modification of our cabinetry - a non starter. That said Best Buy's install guys were fabulous. Best Buy did not require a new trim kit (unlike the other vendors who required that at significant cost despite the fact that the replacement microwave dimensions are the same .
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Works great
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this to replace a similar, but discontinued built-in GE microwave that died after 5+ years. Like the darker interior. Even though it is the same size as the one replaced we still had to buy a new trim kit that cost 60% as much as the microwave. Hope this one lasts longer.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Rated 1 out of 5 stars
Disappointing product....
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The microwave looked nice but it didn't work. Received the first microwave and it didn't work at all. Received a replacement microwave and it didn't do all of the functions, so returned that for a refund. I had called and asked the company for a manual and was told they no longer have them. I also found out that GE appliance is no longer a US company and that's very disappointing to me.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
We appreciate you taking the time to leave this review of the microwave. We’re sorry to hear both units you received didn’t work as expected. This certainly isn’t the experience we want for you, and we can imagine how disappointing it was. We hope you’ll give us another chance in the future to regain your trust. -Gina@GEA
Rated 3 out of 5 stars
Need more time to properly review oven.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The jury is still out on this product. It was installed on October 31 out of the box it did not work. New oven arrived on November 22 wrong work crew sent out. New oven arrived on December 3. So far everything is working out well.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Black on Black
I would recommend this to a friend
Cons mentioned:
Durability
Rated 1 out of 5 stars
Does not last!!!
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was the model that came with our new home. They last about two years before they quit heating or they start to trip the breaker. We have had to replace this unit twice in 4 years. Serious headache and absolutely do not recommend unless you have extra time and money to waste. I’ve had $60 microwaves last over 10 years under poor conditions and these can’t last more than two.
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
Hello – Thank you for sharing your experience with us. We’re so sorry to hear about these issues with your microwave. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! With this said, we would like to apologize for any inconvenience or disappointment this microwave has given you. If you continue to experience issues with your microwave, we highly recommend scheduling service with a GEA technician. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Rated 5 out of 5 stars
Great Microwave!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great microwave! Works wonders and zaps the food perfectly every time!
This review is from GE Profile - 2.2 Cu. Ft. Built-In Microwave with Sensor Cooking and Glass Touch Controls - Gray