Customer Ratings & Reviews
- Model:
- PHS930BPTS
- SKU:
- 6444708
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Terrible customer service experience,but good oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POOR RATING IS FOR CUSTOMER SERVICE, not the product. Delivery men were nice but accidentally took the instuction manual and oven probe with them when they cleaned up. Ive been on the phone over 2 days for about 3 1/2 hours either on hold listening to god awful music, or being bounced around to other service numbers. Now I have to wait 3 days for a call from a technician so they can decide what to do. All they had to do was send me the oven probe that was removed with the packing materials but now I have to wait. The oven itself is a good one however if you're considering this one, I suggest you buy from a local home town owned appliance store instead of this national chainl! Thank you and good luck.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know your experience with Best Buy. We know how important it is to have the oven probe for your oven. We strongly encourage you to contact Best Buy directly or call your local store for the best resolution to this matter. We're sure this range will serve you well for a long time to come! -Kacie@GEAppliances
Great range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love induction cooking. Coming from using an electric range, responsiveness is great
I would recommend this to a friendWorks as advertised
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. I had a gas range and I think I prefer that. I felt I had more control. Still, the appliance works fine and as advertised.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thank you for sharing your experience with our induction range! We're glad to hear that it performs as advertised, although we understand your preference for gas ranges and the sense of control they provide. We recommend checking out the Precision Cooking options available for your range for the ultimate temperature control abilities. See pages 9-10 of your manual for more information on Precision Cooking, which can be viewed on the PHS930YPFS product page on the GE Appliances website. We appreciate your feedback and hope that these tips enhance your experience in the future. If you have any questions or additional insights, please don’t hesitate to reach out anytime. Warm regards. Lauren@GEAppliances
Shut down after just 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely loved this oven, but after 3 months it just stopped working completely.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you reaching out. We are sorry to hear that your unit quit working and are happy to help. If you have any questions or concerns with your unit, please send us a PM/DM on any of our social media pages.
Induction/Convection/air frying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new range. I haven’t used the oven yet but the induction is awesome
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for joining the GE Appliances family! We’re thrilled to have you with us and to know you’re loving your new range. We’re always here should you have any questions. Have a great day. -Gina@GEA
confused and disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no air-fryer basket glass cleaner seems to be lost as well
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us. This unit doesn’t come with an air fry basket. You can use any broil safe cookware when using Air Fry mode. Also, a dark sheet pan as it promotes better browning and crisping. More information about cooking accessories for your air fry feature can be found in the use and care guide on the website (Page 23). For help with any missing items we would suggest reaching out to your retailer at bestbuy.com customer service department at 1-888-237-8289 or call your local store. They can either answer your question or transfer you to your local store to answer your specific question.
Induction heating is awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you've never tried induction heat, I highly recommend it. Crazy to think you can boil water in less than minute, turn the element off and it's cool to the touch in seconds.......amazing! Not to mention the remote/wifi capabilities makes this a great option.
I would recommend this to a friendFantastic cooktop and oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this gorgeous, high-tech range. It's SO easy to clean, it only took a few days to get used to induction over gas, the oven is super well-insulated so the kitchen stays a lot cooler, and I can boil water for pasta in under 3 minutes.
I would recommend this to a friendNOT RECOMMENDED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER AGAIN will i buy a GE Induction Range. the "WiFi Enabled" means you MUST download the GE app, you MUST create an account (with loads of personal info), you MUST connect your range to the app. if you don't, many of the features (convection bake, convection roast, air fry) simply will not work. this is a blatant attempt to get personal info for future marketing. thanks, i'll go back to a gas stove next time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for sharing your feedback on your new range. We’re sorry to learn of your dissatisfaction with the smart features of this model, as we can certainly understand your concern about personal info. -- This model range does not require Wi-Fi to have basic functionality. However, there are some cooking features that can only be accessed through the GE Appliances Smart HQ app (Wi-Fi connectivity). For more information, contact our Connected Home Support Team specialists, as they are always happy to lend their expertise. You can reach them at 1-800-220-6899 M-F 9AM-11PM ET, Sat-Sun 9AM–3PM. We hope this is insightful and please feel free to reach out anytime with additional questions or concerns. Take care. Lauren@GEAppliances