Customer Ratings & Reviews
See more imagesGE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Diamond Gray
- Model:
- PTW900BPTDG
- SKU:
- 6505208
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
11 Reasons Not To Buy!
AngelitaB Posted
I would give this machine negative stars. The washer and dryer were supposed to be delivered the same day. I only received the washer. 1). Washed three loads, each on a different setting. The washer is not quiet. 2). Made small and large holes in 10 clothing items and some with multiple holes. 3). Shrunk a few other clothing items (in cold water). 4). None of the settings took out stains (my previous Whirlpool took out every stain, but they don't sell that model anymore). 5). None of the loads came out very clean even after a second wash, and I could clean it better by hand. 6). Almost all preset settings are hot water. 7). There was water between the rim of the glass window seal on the outside when it was closed. 8). There was water on the lid inside that ran down the window back onto the clothes when you opened it. 9). There was still water in the machine after one of the loads, which had to be drained and rewashed. 10). The wifi does not stay on, so you can't use it. 11). For one load, it kept unbalancing and stopping, and the wash had to restart each time. I had several pictures but could not upload them. I received a "sorry, upload failed" message. I tried changing the setting, but nothing worked. This machine is the worst and does not do what it advertises. So disappointed, frustrated, annoyed, and unhappy that I've had to spend so much time (that I don't have) dealing with this, after waiting three weeks for delivery.
No, I would not recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hi there - thanks for taking the time to write such detailed feedback. We’re sorry to hear about your disappointing experience with our washer and we’d like to address your concerns and assist you as best as we can. We recommend checking out the Troubleshooting Tips section starting on page 22 of your manual for solutions to many of these issues you’ve described. The manual can be found in the Features section of the Best Buy product page. -- Also please feel free to reach out to us via private message on social media if you would like additional troubleshooting assistance. We’re happy to help. Warm regards. Lauren@GEAppliances
- Rated 5 out of 5 stars
Love this Washer
ISEEYOU Posted
The new washing machine we purchased is amazing. We love how big the drum is to hold large loads of laundrey and spin the clothes/bedding so it is dryer ready! Love the different compartments for the laundry soap, bleach and softener!
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 4 out of 5 stars
LOVE!
CorinnaB Posted
First of all, it's gorgeous. The spin cycle is so powerful that the clothes come out nearly dry! We love our new washer and dryer set.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hi there,
We're so glad to hear that you're loving your brand new washer and dryer! It's amazing that the spin cycle almost dries your clothes so they don't take long in the dryer. Hope you've tried out all of the awesome features available. Let us know if you need anything. Mike@GEA
- Rated 5 out of 5 stars
Beautiful Blue
Janet57Cov Posted
I love the sapphire blue. This is a replacement for the same model. We got great service from this machine for years.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 5 out of 5 stars
Love it.
RP98 Posted
Love it! The size is perfect. I can wash my oversized towels with no problem.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
We're happy to hear that you love the new washer, and the large capacity that it offers! We strive to make sure our products are made with the best quality for our consumers. Make sure you download the SmartHQ app to take advantage of the smart features. We recommend you take a moment to review the support article on the GE Appliances website titled: "Smart Washer - Benefits of SmartHQ App." Thanks for sharing your experience! -Don@GEAppliances
- Rated 5 out of 5 stars
Profile is Best
RobertG Posted
This washer is the best we have ever owned. Clothes are cleaner, the spin cycle gets them ready for the dryer better than our previous machine, and the Alexa application is very useful to let us know when the cycle has completed.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 4 out of 5 stars
He washer
LorenbT Posted
The washer works great but the installers hooked the water up backwards for some reason.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
We're happy to hear that your washer is working well. To get the best support with the installation issue, please reach out to our Best Buy support at: https://www.bestbuy.com/contact-us. Let us know if we can be of any further assistance. All the best.- Kianna@GEAppliances
- Rated 5 out of 5 stars
Nice big drum!
TomH Posted
We shopped all possible local vendors that offered this GE Profile. The product is as expected. I hope it will perform as long as older models have. Time will tell.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 5 out of 5 stars
So pretty!
Acole Posted
The best washer I’ve owned thus far! I was hesitant about the brand at first because I would normally buy Samsung but I’m glad I went with this beauty! The color is everything!
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 5 out of 5 stars
Love these
KimberlyE Posted
Love the color, holds a lot of clothes. Washer got off balance a few times, but not terrible.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hello- Thanks so much for your purchase! This washer is amazing to say the least and we are so happy you are loving the color and the capacity capabilities and all the great features. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
- Rated 5 out of 5 stars
Washer
LanellH Posted
I never thought I’d like my washer hooked to the internet but I love it. Washer cleans well. Now I need to get the matching dryer.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
This is a fabulous washer model and we're happy to hear you're enjoying it! This washer has a built-in voice assistant to automatically set your washer and dryer for care of specific fabrics or adjust washer settings for optimal stain removal. You can even check the weather or dance to your favorite music while folding your clothes. We're confident this model will continue to add ease and convenience to your laundry routine for many years.
- Rated 5 out of 5 stars
GE
ChristinaF Posted
So in love with this washing machine. The large capacity allows me to wash comforters without any issues.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
This is a fantastic washer model that is equipped with an easier access capacity. You can enjoy the large 5.4 cu. ft. capacity and still reach the bottom of the washer with comfort and ease! We're glad to hear you're enjoying this washer and we're confident it'll continue to serve you well for many years.
- Rated 5 out of 5 stars
Washer
ZairaB Posted
Best washer I have ever owned. Easy to preset and fill with detergent!
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 5 out of 5 stars
Great purchase
BrianaO Posted
Happy with my purchase I have not had any issues with my clothes getting washed properly. Clothes comes out clean. I recommend duo since I got both washer and dryer. I also like the look.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hello- Thank you for taking the time to send us your feedback and being a valued GEA customer! We are so happy that your washer and dryer have been working great for you so far and that you are liking the look of the units as well. We hope it continues to work great and impress you for many years. We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
- Rated 4 out of 5 stars
Wash machine
DinoH Posted
Excellent machine period. Has all the whistles needed.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hey there! We appreciate you taking the time to share your thoughts with us. We're thrilled to hear you're not only enjoying your purchase, but the features included with this model. Our smart dispense technology brings ease to laundry by removing the guesswork when it comes to the proper amount of detergent to use for each load. Our Dynamic Balancing Technology minimizes uneven loads and provides a quieter wash to help you relax with peace of mind that your unit will operate properly and quietly. This washer is constantly improving thanks to our SmartHQ app that also allows you to control and monitor your washer from your phone. We're confident this washer will continue to serve you and your home well for many years to come. Thank you for choosing GE Appliances! Julia@GEAppliances
- Rated 5 out of 5 stars
Love it
KevinP Posted
This is a fantastic unit. The smart features are great. Size is perfect for a household and large objects. Unit is quiet also very happy purchase.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
- Rated 5 out of 5 stars
GE Profile for the win
ChrisJ Posted
We love the capabilities and advanced technology of the washer. The capacity is great for larger loads. We’re very happy so far with how it’s performed.
I would recommend this to a friend - Rated 5 out of 5 stars
Love this washer!
WendyS Posted
So far so good with this new washing machine! Fancy blue color is nice as well - we have no complaints! Side note: it's easy to reach the bottom of the tub, which is always a plus!
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Hello- Thanks so much for your purchase! This is such a beautiful washer with some amazing features! The color is an eye catcher for sure and we are so pleased you are happy with your new washer. It does offer easier access with capacity! You can enjoy large capacity and still reach the bottom of the washer with comfort and ease, which is always nice. If you have any questions on your washer, please let us know. We are here to help! Joyce@GEA
- Rated 5 out of 5 stars
Great machine!
mceth Posted
Washes better than my previous washing. It removed stains from a comforter from my kids spilling on the bed that my previous washer didn’t get out.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue
Brand response from GE Answers
Posted
Good day!
This is awesome to hear. We're happy to know that this washer is performing well! Hopefully you've had a chance to try out all of the features. If you need any assistance, please let us know. Have a fantastic day! Mike@GEA
- Rated 5 out of 5 stars
Great washer
BethS Posted
Looks great and works great. Love that it holds and dispenses the detergent. Also love the many options for the type of load. The large capacity makes it easy for towel and bedding loads, too.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Sapphire Blue