Customer Ratings & Reviews
- Model:
- PTW900BPTDG
- SKU:
- 6505208
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology highly, praising its large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the attractive color options. While some experienced occasional balance issues, the positive feedback on features like Alexa integration and the powerful spin cycle outweighs this concern. Overall, the washer receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level, Washer performance
Shiny and blue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, effective, and gets the job done. Plenty of options
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your dryer purchase and appreciate you being a valued GEA customer. We hope you become impressed with its great features and it works great for you! If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Capacity, Color
Functional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart functional washer with huge capacity and refreshing blue color
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks for taking some time to review this incredible washer. It's certainly a pleasing model to look at and has lots of neat functions! Hopefully you've had a chance to try some of them out. Let us know if there's anything you need. Have a great day! Mike@GEA
- Pros mentioned:Capacity, Noise level
Best Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer capacity is perfect for bed linens; quiet when operating
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing you experience! Have a great day! - Don@GEA
- Pros mentioned:Color
Beautiful Blue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sapphire blue. This is a replacement for the same model. We got great service from this machine for years.
I would recommend this to a friend - Cons mentioned:Balance
11 Reasons Not To Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this machine negative stars. The washer and dryer were supposed to be delivered the same day. I only received the washer. 1). Washed three loads, each on a different setting. The washer is not quiet. 2). Made small and large holes in 10 clothing items and some with multiple holes. 3). Shrunk a few other clothing items (in cold water). 4). None of the settings took out stains (my previous Whirlpool took out every stain, but they don't sell that model anymore). 5). None of the loads came out very clean even after a second wash, and I could clean it better by hand. 6). Almost all preset settings are hot water. 7). There was water between the rim of the glass window seal on the outside when it was closed. 8). There was water on the lid inside that ran down the window back onto the clothes when you opened it. 9). There was still water in the machine after one of the loads, which had to be drained and rewashed. 10). The wifi does not stay on, so you can't use it. 11). For one load, it kept unbalancing and stopping, and the wash had to restart each time. I had several pictures but could not upload them. I received a "sorry, upload failed" message. I tried changing the setting, but nothing worked. This machine is the worst and does not do what it advertises. So disappointed, frustrated, annoyed, and unhappy that I've had to spend so much time (that I don't have) dealing with this, after waiting three weeks for delivery.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to write such detailed feedback. We’re sorry to hear about your disappointing experience with our washer and we’d like to address your concerns and assist you as best as we can. We recommend checking out the Troubleshooting Tips section starting on page 22 of your manual for solutions to many of these issues you’ve described. The manual can be found in the Features section of the Best Buy product page. -- Also please feel free to reach out to us via private message on social media if you would like additional troubleshooting assistance. We’re happy to help. Warm regards. Lauren@GEAppliances
Love this Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new washing machine we purchased is amazing. We love how big the drum is to hold large loads of laundrey and spin the clothes/bedding so it is dryer ready! Love the different compartments for the laundry soap, bleach and softener!
I would recommend this to a friendAuto-dispense is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the matching washer/dryer, and this is a nice washer. It seems to balance itself out better than my last older machine. I love the auto-dispense on it as it adds a lot of convenience and is clean!
I would recommend this to a friendLOVE!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, it's gorgeous. The spin cycle is so powerful that the clothes come out nearly dry! We love our new washer and dryer set.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so glad to hear that you're loving your brand new washer and dryer! It's amazing that the spin cycle almost dries your clothes so they don't take long in the dryer. Hope you've tried out all of the awesome features available. Let us know if you need anything. Mike@GEA
Washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I have ever owned. Easy to preset and fill with detergent!
I would recommend this to a friend- Pros mentioned:Washer performance
He washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works great but the installers hooked the water up backwards for some reason.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear that your washer is working well. To get the best support with the installation issue, please reach out to our Best Buy support at: https://www.bestbuy.com/contact-us. Let us know if we can be of any further assistance. All the best.- Kianna@GEAppliances
Profile is Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is the best we have ever owned. Clothes are cleaner, the spin cycle gets them ready for the dryer better than our previous machine, and the Alexa application is very useful to let us know when the cycle has completed.
I would recommend this to a friend- Pros mentioned:Color
So pretty!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best washer I’ve owned thus far! I was hesitant about the brand at first because I would normally buy Samsung but I’m glad I went with this beauty! The color is everything!
I would recommend this to a friend - Pros mentioned:Capacity
GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So in love with this washing machine. The large capacity allows me to wash comforters without any issues.
I would recommend this to a friendBrand response from GE Answers
Posted .This is a fantastic washer model that is equipped with an easier access capacity. You can enjoy the large 5.4 cu. ft. capacity and still reach the bottom of the washer with comfort and ease! We're glad to hear you're enjoying this washer and we're confident it'll continue to serve you well for many years.
- Pros mentioned:Washer performance
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought I’d like my washer hooked to the internet but I love it. Washer cleans well. Now I need to get the matching dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .This is a fabulous washer model and we're happy to hear you're enjoying it! This washer has a built-in voice assistant to automatically set your washer and dryer for care of specific fabrics or adjust washer settings for optimal stain removal. You can even check the weather or dance to your favorite music while folding your clothes. We're confident this model will continue to add ease and convenience to your laundry routine for many years.
- Pros mentioned:Efficiency
Nice big drum!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We shopped all possible local vendors that offered this GE Profile. The product is as expected. I hope it will perform as long as older models have. Time will tell.
I would recommend this to a friend - Cons mentioned:Balance
They Suck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in April of 2024 and have regretted since. They are flimsy and constantly go off balance even with a light load or if i ensure the blanket is properly placed in the tub. The dryer requires multiple runs unless i select high. As of today, the dryer belt broke and just out of warranty, waiting on a repair… do not buy this set!
No, I would not recommend this to a friend - Pros mentioned:ColorCons mentioned:Balance
Love these
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, holds a lot of clothes. Washer got off balance a few times, but not terrible.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase! This washer is amazing to say the least and we are so happy you are loving the color and the capacity capabilities and all the great features. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA
- Pros mentioned:Noise level
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic unit. The smart features are great. Size is perfect for a household and large objects. Unit is quiet also very happy purchase.
I would recommend this to a friend Wash machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine period. Has all the whistles needed.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there! We appreciate you taking the time to share your thoughts with us. We're thrilled to hear you're not only enjoying your purchase, but the features included with this model. Our smart dispense technology brings ease to laundry by removing the guesswork when it comes to the proper amount of detergent to use for each load. Our Dynamic Balancing Technology minimizes uneven loads and provides a quieter wash to help you relax with peace of mind that your unit will operate properly and quietly. This washer is constantly improving thanks to our SmartHQ app that also allows you to control and monitor your washer from your phone. We're confident this washer will continue to serve you and your home well for many years to come. Thank you for choosing GE Appliances! Julia@GEAppliances
- Pros mentioned:Efficiency
New washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service at the store. Open box proce was a great deal! Wprks like a champ! Better than samsung!
I would recommend this to a friend