Customer Ratings & Reviews
See more imagesGE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Carbon Black
- Model:
- XPIO23SWBB
- SKU:
- 6584627
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Squeaks and doesn’t work good
VALERIEP Posted
It squeaks a lot and won’t make ice after 2 months!
No, I would not recommend this to a friendThis review is from GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stainless Steel
Brand response from GE Answers
Posted
We would like to help you get back to using your amazing ice as soon as possible. Please take advantage of the one year warranty by calling Opal support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Rated 1 out of 5 stars
Purchaser
JoiB Posted
Missing piece to order. Best Buy took 6 weeks to begin to act in my issue. Still not resolved. This review only has to do with the customer service. Already owned this item (which broke) that encouraged my re-purchase of this item.
I would recommend this to a friendThis review is from GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stainless Steel
Brand response from GE Answers
Posted
To best address this concern, we ask that you reach out to Best Buy customer Service at: 1-800-433-5887. If Best Buy customer is unable to assist for any reason, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Rated 1 out of 5 stars
Don’t Buy
SherlyD Posted
Broke down again terrible machine, horrible customer service from both Best Buy and GE
No, I would not recommend this to a friendThis review is from GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Brand response from GE Answers
Posted
We're sorry to hear about the ongoing issues with your Opal, even after reaching out for assistance. If you still require help, please send us a PM/DM on Facebook/Instagram/X/TikTok with some more details about the situation and a copy of this review. If you have any case numbers, please provide those too when you reach out. -Michael@GEAppliances
- Rated 1 out of 5 stars
Do not buy
AshaB Posted
Stopped working within 4 months I’m glad I bought the warranty but the geek squad is terribly inefficient
No, I would not recommend this to a friendThis review is from GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Brand response from GE Answers
Posted
We regret to hear about the difficulty you're having with your Opal. If you have not already done so, we encourage you to follow the directions in the Owner's Manual for descaling and sanitizing your Opal. If you continue to have difficulties, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Rated 1 out of 5 stars
It quit
JenniferB Posted
worked for a few months, bought in April now will not make ice, Have to take back and get it fixed.
No, I would not recommend this to a friendThis review is from GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Brand response from GE Answers
Posted
We regret to hear about the difficulty you're having with your Opal. If you have not already done so, we encourage you to follow the directions in the Owner's Manual for descaling and sanitizing your Opal. To locate the online manual, click on the Features tab and scroll to the end of the Features list to find the link for the manual. If you continue to have difficulties, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Rated 1 out of 5 stars
Run far away
Jason Posted
After a year and a half and 4 different machines. I can tell you the quality of the machine is horrible. It will not last. From squeeling all the time from the beginning of ownership to sensor and even wifi issues this thing has it all. Does make great ice but be sure to keep a good warrenty cause you will be let down. Swapped mine a week ago that just quit working all together and even upgraded to the newest model. Day 1 wifi wouldnt setup (only nice for scheduling). I overlooked that just to get making ice. 1 week later its quite working and has the dreaded "add water" issue. I'm done
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We share your concern and appreciate you making us aware of your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Rated 3 out of 5 stars
nice while it lasted
tigredy Posted
Be sure to pay for the extended warranty This machine will last 16-18 months
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We appreciate your feedback. If we can help further assist, please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Profile
- Rated 1 out of 5 stars
Loud screaming ice maker
JamesH Posted
Only buy this ice maker if you are ok with the loud screaming noise it makes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We recommend reviewing the normal sounds that you may hear from your Opal ice maker in your use and care guide found on the website (page 13). If your ice maker is making a noise/sound that is not normal please contact Opal Support at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. We are confident they will be able to help.