Customer Ratings & Reviews

I recently got my hands on the Opal Ice Maker, and let me tell you—this little machine has turned my kitchen into a mini ice café! The Opal creates the most delightful nugget ice (you know, the chewable kind that makes every drink feel like a summer treat). It’s as if my sodas and iced coffees have leveled up to a whole new dimension of chill. Setup was a breeze—it practically greeted me with a sparkle when I plugged it in. Within about 20 minutes, the first nuggets started falling into the bin, and I swear I heard a tiny fanfare in my head. The ice is soft yet crunchy, perfect for munching or blending into fancy frozen drinks. It’s not just functional; it feels like a party trick. Friends come over, see me casually producing gourmet nugget ice on demand, and suddenly everyone wants to experiment with cocktails and sparkling teas. The only downside? I now have a line of people at my kitchen counter waiting for their icy creations. If you love fun, crave chewable ice, and don’t mind feeling like the coolest host on the block, the Opal Ice Maker is an absolute blast. ⭐⭐⭐⭐⭐ (5/5 – for transforming my drinks and my social life!)

The GE Opal Ice Maker is just perfect for every day or for times when you are entertaining. This is the perfect ice for soft drinks and cocktails. You can create schedules with the APP on your iPhone. It is a great machine and complement to your home. It is easy to connect everything and you will love the ease of having great ice all the time.

I just got the GE Profile Opal 2.0 Ultra Nugget Ice Maker with Side Tank & Scale-Inhibiting Filter in Stainless Steel, and here’s my take after a few weeks: The nugget ice is fantastic — soft, chewable, and perfect for drinks or smoothies. It starts making ice in about 10 minutes, and the side tank means I don’t have to refill it constantly. The bin holds plenty, so I always have ice ready. The WiFi and app features are handy too, letting me schedule ice-making and get alerts. On the downside, it’s a little loud while producing ice, and it takes up more counter space with the side tank attached. Cleaning and descaling are also important to keep it tasting fresh. Verdict: If you love nugget ice and use it often, this machine is absolutely worth it.

I love the look and the convenient magnetic scoop. Makes nugget ice in record time. The only thing I don't like about this is its a little louder than I wanted and its hard to clean.

It took some getting use to with the cleaning cycles and how to reset the descale light. But, once you start using this machine consistently, the maintenance is a breeze. I use spring water in the machine and still use the fancy filter. If you want a machine to use that you turn it in and forget it, this is not the one for you because of the scheduled maintenance it needs. It is a very reliable machine so far. I can go about a week before having to sanitize. The following week is usually a descale cycle. We use a lot of ice in our house for our drinks. We love this machine! I would recommend it to chewable ice lovers!

Have owned for a month. This ice maker makes great nugget ice and is very pretty on the counter. It is large so make sure you have plenty of room & have easy access to a sink for draining the hoses during the cleaning process. We added small furniture pads to the bottom four corners in order to make it easy to slide across the kitchen counter as we didn't want it right next to the sink. Had one issue with a very loud noise, but I saw it didn't have water in the main hose that goes to the unit itself (not the side tank). Turned the power off, pulled that hose out then reattached & restarted & everything was ok afterwards. I do keep a bowl of this ice in the fridge because every time you pull the ice bin out & get a little ice it starts the ice making process again. I thought this would be a little less wear & tear on the machine as I top off my cup many times a day. The cleaning process is simple, but a little time-consuming. Overall, I really like this machine.

Best ice machine I've owned by a mile. It is heavy (which is inconvenient for cleaning), a little loud, and requires a lot of upkeep. Nonetheless, I believe that is all made up for by the quality of ice and some of the other features of convenience. Definitely recommend for anyone that would use daily.

purchased the GE Opal 2 Nugget Ice Maker from Best Buy, and it has exceeded my expectations in every way. The machine produces soft, chewable nugget ice quickly and consistently, and the quality is comparable to what you would get at a high-end restaurant or café. Setup was straightforward, and the unit feels well-built and premium. I especially appreciate how quiet it is during operation and how easy it is to clean and maintain. The ice bin capacity is generous, and the refill cycle is efficient, so we rarely run out of ice even with daily use. The smart features and app connectivity are a nice bonus and work reliably. Best Buy’s ordering and delivery process was seamless, and the product arrived exactly as described. This has been an excellent investment for our household, and I would highly recommend the GE Opal 2 to anyone who loves nugget ice and wants a reliable, high-quality appliance.

I didn't realize what I was getting into when I received this Ice Maker. It does everything as advertised, creating the first cubes in about 10 minutes. But what I didn't know is that it would cycle water through (like a waterfall) until the water starts to freeze in its chamber. Then the cubes will dump out continuously until the bin is full. The bin itself is not refrigerated in any way, but while the machine is on, it will dump more ice as soon as you use what is in the bin. In other words, this is intended to be continually used while it is on - perhaps when hosting a party or if you know you're going to constantly refill your glass with more. Starting from the beginning - the device itself is heavier than expected and will need to drain into a sink for the initial cleaning process. The cleaning process can take about 30 minutes in total, but is pretty painless once you understand the instructions. Then you can fill the side tank, watch it (mostly) drain, and turn the machine on. When you go to refill the side tank, if the main tank (under the ice bin) is full, you'll find water under where the side tank goes, such that if you refill the side tank and try to replace it, it can easily cause spills. I haven't figured out the solution to this besides waiting for the app to alert me that the water is empty. Speaking of the app - initially I couldn't figure out why this appliance would need an app. But then I realized that if I had left it on, I'd definitely want the ability to shut it off remotely to stop it from making ice that wouldn't be used. The alerts it offers are also nice (low water, filter needs changing), but I'm not sure that I'll use it frequently enough to benefit from these. All of this said - if you like the "munchable" ice to snack on or supplement your drink with, this is the best way to have that experience at home, and this product is very much as advertised.

This is my review of the GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank upon which I rate at 5 out of 5 stars! Out of the box this product is heavy at 38-pounds and takes up some counter space. When fully assembled with side tank and drip tray the measurements are 16.50" H x 13.375" W x 21.00" D (to account for power cord management). The product comes with a QuickStart guide to get you going to begin making some delicious crunchable nugget ice! You will need some household bleach (1-teaspoon) to sanitize the product prior to making ice. Once the product is sanitized and thoroughly flushed, you are ready to add the side tank and install the water filter. On a side note, the manufacturer suggests descaling the product every two to four weeks depending upon your water hardness. The included water filter will reduce the need to descale but to completely eliminate the need to descale you may use distilled water instead. As for smart features, the product does have a "SmartHQ" app that will provide you with cleaning and care videos, parts and filters menu, and finally, use and care manuals. With the app you are also able to turn on/off the unit, turn on/off or dim the light, and set an ice making schedule by day and time period of time on and time off. As for ice making capabilities, the first ice pellet fell in 10-minutes. The product ice bin will hold up to 3-pounds of ice. Per manufacturer's specifications, the product will produce up to 38-pounds (13-full ice bins) in a 24-hour period, of course with multiple water refills of the side tank. This product is found to be very satisfying for those craving clean/tasteless crunchable ice, I did. I highly recommend this product and hope my review added in your purchasing

Let's be honest. The price tag is a bit steep. Luckily, it went on sale within 30 days of purchase, and I was able to save around $170! I was completely fine with the original pricing if it held up to nugget ice standards (Sonic, we're looking at you). I think this has surpassed that standard on the ice itself. However, I have to give it 4 stars for a few issues. These issues will probably be fixed by the next model. 1) Internal valves can sound like they're starving for water; 2) A larger nugget reservoir would be nice; 3) A bypass valve/mechanical diverter that diverts the new water away from the nugget reservoir should be installed. Who wants their freshly made ice getting watered down immediately? I'm also surprised this hasn't been incorporated into a GE refrigerator yet either. Maintenance would be a hassle, though I'm sure.

A 4‑star rating feels right for the GE Profile Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter. It delivers on its core promise: consistent, great‑tasting nugget ice that’s perfect for daily use. The machine runs smoothly, produces ice quickly, and the texture is exactly what you’d expect from a premium nugget ice maker. Where it falls short is the tank capacity. Even with the side tank, it feels like it needs constant refilling, especially if you go through ice quickly or have multiple people using it. It’s not a deal‑breaker, but it does add a bit of maintenance to the experience. Overall, it’s a solid purchase that makes high‑quality nugget ice reliably. If you don’t mind topping off the tank more often than expected, it’s a great addition to the kitchen.

This is my second Opal. I like that this one tells you when to clean. It does seem louder than regular 2.0 but also seems to make ice faster. I love the machine/ice, not the price and maintenance.

So far, it been few weeks. It does work quick and makes ice quick. It can keep the tub full of ice inside for like 7 hours. Granted it not as fresh and starts to clumb as it melting but pretty impressive that it keeps the ice like that. After 2 days of using it. It started to make that loud noise that other people reported online and multiple videos about. Like a grinding noise. It so loud you could hear it with ANC headphones on with audio playing from another room. I so far manage to get it to stop and haven't yet. Got the noise back. I just drain both A and B hoses out and fill it back up with water again and it has yet to do it again. I'm waiting for it to come back.

GE OPAL 2.O ULTRA NUGGET ICE MAKER WITH SIDE TANK is the kitchen appliance that I didn't know that I needed. This nugget ice is comparable with what I have found in resturants, hotels, and our local hospital. It's the kind you can crunch. The GE Opal 2.0 Ultra arrived in a very large box. I thought there is no way this thing can sit on my countertop. The box contained everything that I needed to setup this ice machine. It comes with a manual, Quick set-up guide, side tank and base, side tank clip, ice bin, ice scoop holder, ice scoop, drip tray, water filter, screened intake cap, and the ice maker. Before using the icemaker, you should wash all accessories and wipe out the ice machine. I ran the cleaning cycle using a water and bleach. This water was drained and I then ran the rinse cycle 3 times. The Opal Ice Machine was now ready to make ice. I removed the screen intake cap and replaced it with the water filter. I attached the clip to the left side and filled the tank with tap water. The Opal 2.0 has built in WiFi to sync with your GE Profile. Just download the app and you can control your icemaker with your phone. After 7 days I received a notification that it was time to sanitize the ice machine. I repeated the steps that I did when setting up, fill the reservoir with water and 1teaspoon of bleach, then run the rinse cycle 3 times. Highly Recommend.

Looks great, works great! Fast ice maker, easy to operate, makes a ton of ice ongoing. Pricey, but you certainly get what you pay for. Nugget ice is as advertised. However, not sure I want nugget ice as my primary ice type. Miss the bigger cubes that melt slower. For this reason, I may return and purchase a machine they makes “regular ice.”

Better than previous models which made good ice but those units broke down after 10-20 months. This unit makes good ice, just like the previous units. I'm not giving the 5th star because the side tank is small; wish it had the same larger size as the previous model (note: I don't know if that feature is available on a different model). Descaling feature is nice; no longer requires overnight soaking when using hot water with descaling powder (120 degrees); it's a 55min push-button procedure. This unit is only a few months old, so will have to wait and see if it holds up better than the previous models I have experience with. I will continue to buy the extended warranty just in case.

The ice is the best ive had. Nice and chewable, enough for the family. After 2 weeks though ours started to make a really loud noise. Found out its a common problem. GE is currently repairing our ice maker. Hopefully we can get it back before too long!

This ice maker is really really nice! I love that I’m able to control it from my phone using the app, I like the nugget ice, I like how easy it is to set up and I love the side tank! I will say, it is high maintenance. I find myself cleaning it every 3 days because it tells me to in the app. It’s easy to clean but it’s just a bit much. I don’t mind because I know I’ll get clean fresh ice everytime but I’m just saying in case you may not like the idea of that. Other than that, I would recommend this product to others because it makes a lot of ice and it’s not loud at all. It also looks so much nicer in person.

This is the third one of these machines I have had. I purchased the extended warranty, and the first one was repaired, the second one was replaced, I am now on number three. These machines work great, but depending on your water, frequent cleaning to remove calcium and lime scale is important to keeping it going. When it works, it is great. I would highly recommend buying the extended warranty, since I have now used it twice. I will say that this newest version is better than the earlier models. Seems to work a little faster, runs quieter and smoother overall. No issues with this new version so far.