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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 78 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and graphics of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, with many noting its excellent condition upon arrival. However, some customers experienced issues with missing or incorrect power cords and controllers. The absence of essential accessories was a significant point of concern for several buyers. While the console itself received positive feedback, the inconsistent packaging and missing components detracted from the overall experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 78 reviews
  • Rated 5 out of 5 stars

    I like the loading times on this system.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was brand new but they didn't add the dualshock controller. I tried to talk to them about it, they told me to send it back but i didn't want to because the PS4's are sold out right now, so i just bought a spare controller for cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so I grow up playing on a PlayStation. My last ps was a ps2 so about 2004. Heavens these systems have come along way since then. The design quality is great and the easy of use is great for a somewhat 30ish year old to the NEW GAMING WORLD.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only came with console

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my bf for his bday and I had him open it straight from the box. I had bought him an extra controller prior so that his nephew can play with him. Once he opened it, he realized it ONLY came with the console and 1 power cord. That's it. I reread the description from my receipt online and sure enough, it was suppose to include everything. Thankfully it was a geek squad approved refurbished console so I was able to swap it out but not after going to 2 best buys. The 1st one couldn't help since their systems were down

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Everything came with it. Even came with an earpiece to play games online. Sony brand controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what you expect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Refurbished PS4 pro, what more is there to say? I was disappointed it didn't come with a controller though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    As promised. Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great & has all promised pieces and parts. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BEST PS4 EVER

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly. I love it. I was looking for a great deal and I got the best one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one was a good deal just make sure to check that comes with every accessory listed on your order

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Pro!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Pro was Certified Refurbished but when it came it it looked brand new and runs perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awsome quality and great connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend the PSPro to anyone my son loves it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Purchased as a gift.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit as a gift for my son. No problems or issues with its performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this game for my nephew. My son loves this game so I thought he would enjoy it as well. #GamingFamily

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS4 was pretty much brand new. No issues at all. Works perfectly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it was missing items.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    missing hdmi cable and headphones. so I refunded it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product..Purchase it for grand kids, they love it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great console

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great console but is no coming with any cords and controllers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for any game for the device. Works great on any 4k TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 15yo nephew he loves it! Works great as if brand new!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unit didn't work. Flashing blue light

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished item didn't work. Flashing blue light. PlayStation logo would come on screen and just go black. I'll never buy a refurbished item again from Bestbuy. Waste of time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for being refurbished!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 15 yr old daughter that wanted one so bad for her birthday . Tried looking for a new one but all sold out everywhere. Was hesitant because of it being refurbished but have had no issues and looks and works like a brand new PlayStation.

    I would recommend this to a friend
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