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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Unable to complete service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use this service due to a defective PC. However, it took several hours over 4 separate phone calls to arrange for this service call only to have it scheduled in error as a PC repair call. Massive fail on the part of Geek Squad. Best Buy has taken a once top notch service and ruined it. The tech who came out was extremely helpful and did his best to make this work.

    No, I would not recommend this to a friend
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