Customer Ratings & Reviews

I haven't had a reason to use it, other than asking introductory type questions about my new laptop.

Comes in handy when needed. Is financially a good decision.

Disappointed that the tech support price was changed from the price sheet of our previous visit.

This service allows me to utilize expertise in order to keep my netbook virus free and functional.

This was a smart idea on getting it because geek squad can fix everything and they are friendly.

Felt that the service people were knowledgeable and friendly. Understood and fixed the problem.

Used service to clean up my PC. Very happy with service, but took 7 long days without a computer

Okay, Best Buy has always been customer friendly. Geek Squad definitely knows what they are doing.

all in all, good support offering. depending on issues, often cheaper to just buy a new product

This is a great option that best buy offers. Even if you are tech savvy it is a good investment.

purchased one day used the next had another laptop not even from bestbuy fixed no questions asked

Really helped me regain my laptop. Had to but new Office software because I lost the Product Key. But Geek Squad resolved my issues, rebooted my OS, installed new virus protection, and saved my files.

I really like the support I received from Best Buys Geek Squad team. They are extremely helpful and having this service with my home systems gives me the same type of support that I am use to at work.

Was good help on phone and in store,Would like more help getting things all hooked up together,I have a printer last time it took me hours to get connected to my computer, Didn't have Geek Squad then.

My mother use to call me long distance to try and assist with computer issues. She now has a contact that can help her when she needs it in an intelligent fashion in reference to her operating system.

I am not a computer whiz and what might be a simple problem for some can be monumental for me. It is nice to have the Geek Squad back-up. On line programs can teach you a lot and minimize down time.

I like that it covers three computers at once. I like having 24/7 support on line, on the phone and live people to talk to in the store with my problems. I have recommended your to others more than once.

Great support and very friendly employees. wILL CONTINUE TO TAKE MY LAPTOPS FOR AWESOME SERVICE.

Its always good to make sure there is a second set of eyes willing to look at your stuff for ya.

I love to use the Geek Squad because they can solve my computer issues with ease. I have a few computers from different brands and they have no problem taking each of them in and working out the bugs.