Customer Ratings & Reviews
- Model:
- GN-WW107-199
- SKU:
- 6318260
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Wi-Fi Light Switch, particularly its ease of use and the functionality of its app. Many users found the installation process straightforward and the app easy to download, allowing for complete control of the light switch. However, some customers have reported difficulties connecting the switch to their Wi-Fi network.
This summary was generated by AI based on customer reviews.
So far not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I removed an existing switch and it has 3 wires to it, this device has 4 and I've yet to figure out how/where the 4th wire could come from. I reached out to their tech support and finally got a reply, but so far unsuccessful. Very disappointed as I have several plugs from Geeni that work wonderful. I was hoping I could enjoy this but so far I'm just frustrated. The other 2 I bought might be going back if I can't get this working. If I can, then I will be happy, but so far, not so much.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Thank you for bringing this to our attention, let me help you with this. To give you an idea, our smart switch wires contain; load wire, live wire, ground wire, and Neutral Wire. The ground wire is optional to connect to your electrical wiring. We highly suggest contacting a local electrician to install this switch properly. If you want a soft copy of the manual, please contact us at email [email protected] or call us at (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
One works, one stopped
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service of this product is very bad. I bought two of these a d one is obviously defective after a few months of use. Stopped connecting to wifi and is right next to the one that works. Contacts the Geenie customer service and have to jump through hoops to get a replacement for this. Best Buy with a 30 day refund policy and not 90 days I am also not happy about since it stopped working in the 90 days. So would not buy this product again and not anything though Best Buy anymore.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello Carter! We realized what you've gone through is absolutely not how we want you to experience with our smart home products. We also want to get to the bottom of this and understand. Please contact us us for immediate assistance at +1 (888) 232-3143 or email support@mygeeni.com, from Mon-Sun, 10:00 AM to 7:00 PM EST.