Customer Ratings & Reviews
- Model:
- GN-WW108-199
- SKU:
- 6306485
to a friend
Customers are saying
Customers appreciate the ease of use and convenient app control offered by the Wi-Fi Smart Plug & Nightlight. Many users highlight the simple operation and ability to control the device remotely. The app's user-friendly interface is frequently praised. Overall, the product receives positive feedback for its ease of use and accessibility.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Night
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking night light with WiFi control plug , easy to control , good to try .
I would recommend this to a friend Best night light ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually went and bought a few more. It pretty sweet that it is had a plug too. You can set a timer for it to turn on and off. Really easy to set up. It doesn’t set up with HomeKit though. However it’s just a nightlight.
I would recommend this to a friend- Pros mentioned:Ease of use
Perfect for children
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this smart plug for my baby's room, the only thing that I regret is that I didn't get the 2 piece combo. App for the smart plug is easy to use and I linked it with my alexa.
I would recommend this to a friendBrand response from Geeni official response
Posted .We couldn’t be happier that you had a great experience with our App and device. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We are thrilled hearing your feedback. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Great smart plug with night light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for the kids room to control some devices and also has a night light
I would recommend this to a friendBrand response from Geeni official response
Posted .We would like to thank you for this amazing review. Our team is dedicated to providing you and everyone else with only the best there is to offer. It’s so nice to hear that your experience is such a positive one. Enjoy your device. For request or suggestion, please contact us via email at [email protected], phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
- Pros mentioned:Ease of use
Great product to stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I can turn the lights from anywhere best thing ever
I would recommend this to a friendBrand response from Geeni official response
Posted .We're so happy to hear you are pleased with the smart plug. Geeni strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. If you have any suggestions, Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
works ok, app runs constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and a Kasa to compare. I prefer Kasa. I get constant prompts on my phone advising Geeni is running in the background and using data. Kasa seems to use less power and I like how it tracks my useage.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We are terribly sorry to hear about your experience with the app. To avoid running the prompt to the background, kindly disable permission to run application on your phone settings. for assistance, please contact us via email at [email protected], phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Cheap, returned it. Only connects to 2GHZ WiFi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Cannot connect to a 5GHz network such as Google WiFi.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We are sorry that your experience with our Geeni product didn’t quite match your expectations. We designed this devices to work with 2.4 GHz because it has a wider range unlike 5 GHz. Actually, most router today are broadcasting both connections. You just have to ask assistance to your internet service provider to learn more about your WiFi frequency. Please contact us if there's anything that we can do via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
- Pros mentioned:Ease of use
Greatest smart plug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This to me has to be the greatest smart plug out there. It comes with a night light option that can be turned on and off separate from whatever you connect to it. I can have it off while my lamp is on or I can turn it off with my voice through iftt app and smart assistance device. At first I was having a hard time because I had to open the app in order to turn on/off the night light and could only control the plug on and off with my voice or a routine. Once you follow some instructions you can figure it out. Now I can control plug and night light without having to open the app. For $15 on sale it's the best one I've got so far.
I would recommend this to a friendBrand response from Geeni official response
Posted .Thank you for your feedback. We're so pleased with your satisfaction with the app and devices. We at Geeni strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. If you have any suggestions on how we can improve our products, please don't hesitate to contact us via email at [email protected], phone +1 (888) 233143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
Won't pair with Google Home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I left this same review on WW109 model (squared version)... I bought 3 Geeni Wifi Smart Plug & Nightlight (2x square, 1x round), and a regular one without a Nightlight. The one without a Nightlight works perfectly well. Had zero problems connecting to my app and Google Home. However, the three Smart Plug with Nightlights won't work with my Google Home. The way you set it up is through Google Home app and the Geeni login. Again, I had no issues with the regular Geeni Smart Plug without the Nightlights. I reached out to Geeni support, but no response. Aside from the Google Home issue, it works very well with the Geeni App. I would recommend this to a friend as long as the Google Home issue gets resolved. After my call with Geeni Support: I just got off the call with Geeni support (as directed above). We went through all of the troubleshooting steps and again only the model no. WW104 connected, but not for the WW108 and WW109 models (this one). As a final conclusion, I was asked to contact Google - she basically told me that this is not their issue, it's Google's. (◔_◔)
I would recommend this to a friendBrand response from Geeni official response
Posted .We are devastated to hear you had such a bad experience with the Geeni smart plugs. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We'd like to discuss the matter further with you and see how we can make things right. If you give us the chance, we will definitely win you back. Please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.