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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 237 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers enjoy the ease of use and straightforward installation of the Geek Squad Certified Refurbished Nest Learning Smart Programmable Wi-Fi Thermostat. Many found setup to be quick and intuitive, working seamlessly with smart home devices. The thermostat's condition was also praised, with many reporting it looked and felt brand new. Overall, the positive feedback highlights a user-friendly and high-quality product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 237 reviews
  • Rated 4 out of 5 stars

    Was not compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my house I had to return it. I wish it was

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Fresh. Thank you for sharing your review on Nest Learning Thermostat. We're sorry to hear that the device wasn't compatible with your system and that you had to return it. If you’re ever considering Google products in the future, we recommend reaching out to our team of dedicated specialists that are standing by to lend a hand. You can contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Theromstat

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. i ordered 3 and they work great and the color is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love this thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific thermostat. After having one i will never be without a nest thermostat

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive, but handy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do wish that the learning variant of the thermostat was a little more affordable, but the features you get justify it in the end. Learning is handy if your preferences change over time. You never have to touch the schedule if you want. My favorite feature that isn't available is less expensive model however, is the estimated time to setting. When you adjust the thermostat it will give an estimate as to when the setting will be reached. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished thermostat was like new. Easy set up and its working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Easy to install and once it on its going.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    100% Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I love my nest. I recently purchased my second house, and after having a nest in my first house, this was one of the first upgrades we made. There has been an immediate change in how our house is kept to an appropriate temperature and have already seen improvements in our bill as well. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic item!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though this one is refurbished, it still looks like a new one. Everything is working well, but it didn't come with any defects. This is my first time trying a smart thermostat, and I love it! Because I can adjust the temp on my phone, even set up the schedule to control it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth the risk if willing to try.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consider refurbished if your tech savy. I am. But installing this obviously customer returned product was a little challenging.The good was the discount along with thermostat,used screws,and wall plate and metal anchor included. The bad was no documentation was included or wire label stickers for the thermostat wires. Fortunately,I had labeled my thermostat wires from the last time I upgrade to an ordinary programmable thermostat. The battery on the thermostat was almost completely dead.Had I known that,I would have charged it USB minimum 2 hours before installing it to avoid problems I had with it over the first 2 days of use such as not connecting to wifi and shutting down due to low battery. Its working properly after software updating and not complaining of low battery anymore. Now I just have to wait and be patient with the thermostat learning my schedule and adapting temperature to my preferences.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi David82, thanks for taking the time to share your feedback. We’re sorry to learn that you had issues when you installed your Nest Learning Thermostat.

      We value your feedback and your satisfaction is what drives us in improving your products and services. For future reference, you may visit this link to help you with Nest Learning Thermostat installation: https://support.google.com/googlenest/answer/9274936. You can also call our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good thermostat option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates like-new despite being refurbished. Functions correctly in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Sanchez

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are working just like I wanted them to work. I had other 2 same brand but different models and i was having a hard time maintaining the temperature on the numbers I wanted, now this new units are just great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice smart thermostat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item refurbished and so far I haven't had any issues. It is working as expected. It takes a moment to install it on the wall but if you follow the instructions that comes with it you shouldn't have any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Makes keeping the house cool easy. Upgraded from some serious old tech. One of the old thermostats had mercury in it. The Google techs helped to make sure I had all the wires I needed and once I plugged them in, they worked right away.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A Very Welcom Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely happy to have bought this smart thermostat. Being able to set up schedules for on and off times or changing temps at night for sleeping had been fantastic! Controlling temps remotely is an awesome feature and it has a very sleek design as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed with the thermostat for being certified and not brand new. Was worth the buy and i hope the next gen i buy is as freat if not better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, no issues so far. Wish they would make it easier to install with a furnace. The first unit I bought did not work with my furnace and this one was a little tricky to install .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get it sooner

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good one— and I’m very happy to have it. I wish I installed it way before. I was a bit hesitant if I could install myself without having any issues but it went well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Hard to install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design. Hard to install yourself! Sill recommend it to geeks out there!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Rajiv, thanks for your review. We're sorry to hear that you find the Nest Learning Thermostat hard to install. We appreciate your feedback as it helps us improve our products. If you need help in the future with the installation and set up of the thermostat, you may refer to this support article as a guide: https://support.google.com/googlenest/answer/10125150

      You may also reach out to our support team to assist you with any questions or concerns. Contact us here anytime and we'll be more than happy to help:  https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Hmmm maybe wait.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a mind of its own and that’s no good because it’s interface doesn’t respect the programming you create, which will cost you because it often runs the units without your authorization. I really love Nest because it’s so easy to use with their app, but Google is eliminating the Nest app. to replace it with Google Home and that’s a nightmare. It’s like going from am iPhone to a Droid.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi EdwardNewportBeach, thanks for reaching out. We apologize for any disappointment you may be having with the Google Home app.

      We understand that long time Nest user, like you, enjoy viewing their Nest devices from the Nest app. However, our priority with this launch was building a complete experience for our new Nest Thermostat with the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.

      Please make sure to contact our support team so we can assist you with your support concerns here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Godsend!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great!! Has saved so much money. Works seamlessly with the app and Amazon Alexa.

    I would recommend this to a friend