Customer Ratings & Reviews
- Model:
- GA01588-US
- SKU:
- 6428306
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Nest Audio's excellent sound quality, ease of use, and impressive bass response. Many appreciate its compact size and stylish design, finding it easy to set up and integrate with the Google Assistant. However, some users have experienced issues with Bluetooth connectivity and software glitches. A lack of aux input was also noted as a drawback by some customers.
This summary was generated by AI based on customer reviews.
Google Nest Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.exactly what I expected. Bought this to upgrade from the original.
I would recommend this to a friendGreat Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Google Nest Audio. Such a great Christmas gift!
I would recommend this to a friend- Pros mentioned:Sound quality
Disconnects for no reason
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the good sound quality, this speaker is a piece of junk. Always disconnects from my paired phone after about 30 minutes of play, then won’t connect to my phone. No reason, just won’t pair again without forgetting the device and unplugging/plugging in the speaker. Frustrating piece of crap.
No, I would not recommend this to a friend Google nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She loves it! Better than my google home. Great price too!
I would recommend this to a friendDoesn’t work in Asst Living Facilities
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work if you are on a shared wifi (e.g. dorms or assisted living facilities) because the network prevents you from pairing the device. Best Buy wouldn’t let me return it because I bought it well before Father’s Day and tried to return after being unable to set it up. Too much time had passed.
No, I would not recommend this to a friendGreat speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker with a lot of colors to match house decor
I would recommend this to a friendBest Buy sales person doesn't know his stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker is great but Best Buy service is bad. I had a Google Home speaker that went bad. I went to buy a replacement and they are no longer available. I asked the sales person if this replaced the GHome. He mumbled something but couldn't answer my question. I asked if the GNest Audio can be stereo paired with my other GHome. He said "yes, they are both Google." I got it home and discover it can't. That means I either have to buy another of these to make a pair or not have stereo, which is a prime reason I'm buying these to begin with.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Omzok, thanks for sharing your feedback. We're sorry to hear that your experience was not up to standards.
We value your feedback, and we’d like to help you the best way we can. For your purchase concerns, we recommend contacting Best Buy, or if you need assistance about your Nest Audio, feel free to contact our Google support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Garage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these to use as stereo pair in my garage, not bad at all
I would recommend this to a friend - Pros mentioned:Sound quality
Can’t use voice to play Apple Music playlists
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of this device is phenomenal. Unfortunately the voice control capability simply do not work with Apple Music. After shouting at it multiple times to play my custom playlist, I gave up, put it in the box, and it’s gone back! I do not wanna tie up any of my other devices to play this thing is a Bluetooth speaker.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for leaving a review to share what you encountered with the Nest Audio and we’re sorry to learn that the Google Assistant didn’t work well with your Apple Music service. We understand your decision to return your Nest speaker and if you'd like to consider trying it out again in the future, we suggest checking the links below that might help:
Listen to music on speakers and displays: https://support.google.com/googlenest/answer/7030379
Link your music services and set your default service: https://support.google.com/googlenest/answer/7551876
You may also visit us anytime for any concerns about the Nest Audio or any Nest speakers and displays here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Great speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker with a lot of colors to match house decor
I would recommend this to a friend Plays the wrong songs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want this because you want to listen to your favorite songs, buy something else. The Google speakers will often play a strange version of your favorite song and you can't fix it. On a forum, this happened with many different songs, artists, services, methods. google help is no help.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your review with us on Nest Audio. It's unfortunate to hear about your disappointment when playing your favorite music with Nest Audio, and we apologize for any inconvenience this may have caused you.
If you're not getting the music you expect when you give out a voice command with Nest Audio, you can try to be more specific with your request:
- Add “...by [Artist]” to your request. (Example: "Hey Google, play a song by Sia.")
- Add "... album, playlists, song" to your request. (Example: “Hey Google, play my morning rock playlist.”)
We'd like to learn more about the issue you are experiencing since this will help us to isolate the issue further. If you're willing to try, please consider contacting our support team using this link: https://support.google.com/googlenest/gethelp
returned due to sonos lawsuit judgement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google removed basic functionality due to losing a lawsuit v. sonos. You can no longer control groups of speakers volume with voice controls nor on your phone. I highly reccomend NOT buying google products unless you plan on being OK with whatever else they decide to remove after sale.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi A1Human, thanks for the feedback that you shared about the Nest Audio, and we’re sorry to learn of your issue with the voice command volume control feature. We're aware of the issue and are investigating it, and we'll share your input with the product team to work on improving our products and to offer better services. In the meantime, we suggest controlling the volume using the Google Home app. If you have other concerns or questions about the Nest Audio and its features, you’re always welcome to let us know us here: https://support.google.com/googlenest/gethelp
Poor sond quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it has poor sound quality, it is a tick better than the mini. I baught JBL instead it it is made a world of diffrence.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Arturo4sho, we appreciate your insights on Nest Audio. We're sorry to hear that the sound quality of Nest Audio didn't quite meet your expectations. We understand that each person will have their own unique preference when it comes to sound quality and volume level. If you're willing to try, and to improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
For further guidance with any questions you may be having. We'll definitely do our best to provide you a better experience by reaching out to our support team here: https://support.google.com/googlenest/gethelp
Lots of "glitches"; device in another room answers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker is malfunctioning about 60% of the time. Ask it a question, and a Google device 3 rooms away answers for it. Then this one says. "oops, something went wrong, try again in a few seconds", or "There was a glitch, try again in a few seconds". That is what is=t sais at least 60% of the time. The inexpensive, little round assistants work much, much better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RichNEPA. We're sorry to hear that you're experiencing some difficulties with your Nest Audio. The error message you're receiving may resolve on its own within a few minutes, but if not, follow the troubleshooting tips below:
- Unplug your Nest Audio. Wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- Reboot your modem and router.
- If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, and other devices using the 2.4 GHz band, try to move your device to a different room.
- If you get these errors frequently, try to move your device closer to your router.
- If the issue continues, contact your internet service provider (ISP). You may need to update your router or modem firmware or upgrade your internet speed.
If the issues persist or if you've tried these steps before, then we recommend reaching out to our support team. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Very disappointed in the sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes that the sound from this little unit would be an improvement over our Google Home. Reading the specs it should have been. Unfortunately it seems like the engineers went for the extremes with the highs and lows and left nothing in the middle. It manages to sound too bassy and tinny at the same time. We both agreed that our original Google Home sounds much better. Too bad.
No, I would not recommend this to a friendGreat sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker with a lot of colors to match house decor
I would recommend this to a friendI can't reach the internet right now...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google doesn't support their products. All over the internet is reports of problems with google speakers "I can't reach the internet right now.." Zero response or help from google. Don't do it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jkhu, thanks for bringing this issue to our attention. We're sorry for any inconvenience you may be having with Nest Audio, and for the shortfall in providing your support needs.
If you're willing to try, resetting Nest Audio may be helpful with the issue. A factory reset will reset your Nest Audio to its default factory settings. On the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If the issue is still persistent, we recommend contacting our support team and we'll certainly do our best improve your experience here: https://support.google.com/googlenest/gethelp
Package Tracking Updates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No update whatsoever of what the delay is and how long it might take.
I would recommend this to a friendUmmm no
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible google needs to get with the program when it comes to routines and the audio quality of this device while much better than the minis is still very overly compressed and is lacking midrange. If it makes sense to you that acoustic guitar with vocals sounds louder than a full band then it’s great. But for me it hurts my brain.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rose, thanks for your feedback on the features of Nest Audio. We're sorry to hear that the sound quality fell short of meeting your expectations.
We understand that each person will have their own preference, in terms of sound quality, and for this reason, we added a feature where you can adjust both the treble and bass response for Nest Audio. You can change the audio settings of your Nest Audio in the Google Home app, and see if it might help improve the volume settings. Here's how:
- Make sure your mobile device or tablet is linked to the same account as your Nest Mini.
- Open the Google Home app.
- Tap the device you want to adjust and then Settings and then Audio and then Equalizer.
- Adjust Bass and Treble level.
We also recommend placing your Nest Audio on a harder surface to ensure you get the best sound quality. If you need further assistance, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
GOOGLE NEST SOUND SUCKS!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speaker quality, worse than the nest mini which was surprising. When I tried to return to google, google agent told me it was past the 15-day remorse period, whatever the F that means (it was day 17) so she could only exchange it. I asked her why I would want to exchange a crappy speaker with another crappy speaker which she had no answer for. BUYER BEWARE, THIS SPEAKER QUALITY SUCKS! I bought a minihomepod from apple and it sounds fabulous!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi danSF, thanks for your feedback. We're sorry to hear about your disappointment with Nest Audio and for the shortfall in providing your support needs.
If you will allow us, we'd like to walk you through all the amazing features for Nest Audio and work on providing you a better experience. You may speak to any of our agents once more using this link: https://support.google.com/googlenest/gethelp