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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 38 reviews

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  • Video Quality

    Rating 4.7 out of 5 stars

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    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that was easy to install and good camera clarity. Very happy with this purchase!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing video quality and style

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a worthy purchase or upgrade for anyone who wants a great front doorbell or would like an upgrade from a previous version. Quality is vastly improved, and reliability is great. Additionally, if you have a Google One subscription, it comes with Google Home Premium included with 30 days of video history and automations. Setup: The Google Home app walks you through the fairly easy process. Unless you get it professionally installed, you will need a tiny bit of DIY and electrical knowhow. First, secure power to the doorbell and chime. Hook up the chime to the adapter, install the doorbell (I used a drill for stucco to accommodate the anchors) and turn power back on. The app has a great in-depth video which walks you through every step of the process and also has each step demonstrated in the setup screens. Once paired you will use the Google Home app to interface with the device. I recommend turning on face recognition so you can identify known faces which can assist with your notifications and Gemini reports. My device connected via 5GHz which I preferred over 2.4GHz for better bandwidth for 2k HDR videos. Features and compatibility: The app appears to be compatible with the Google Home app (Android & iOS) and Alexa (Android and iOS). Previous models were compatible with Samsung SmartThings, but I can’t seem to connect this model with it unfortunately. I also do not see any HomeKit support baked in at this time. If you have any Google Home displays or Alexa displays, they will display your doorbell anytime someone rings the doorbell which is a great feature. Additionally, if you have a Pixel watch on your Android phone, you will also get a quick feed. This also works with Google TV devices. Gemini can also interface with Nest devices to give you a summary of what happened that day if you ask it. For example, it will say “there were three people knocking but left, additionally two packages were left on your porch.” Automations can be used through the Google Home app to have various presets and settings used when you come home or leave. Zones are reported so you can have the device only provide notifications in certain areas to reduce too many notifications from coming in. Video / audio quality: I would describe this as outstanding overall. Video comes in at 2K HDR for plenty of details and better handling of light and dark (especially with the Sun). During the day, details are very crisp. I attached two night photos, one with lights and one without lights (infrared on). Both allow me to see cats and foxes running around at night with ease. You can download previous video events as needed in the app if needed as well as communicate with people ringing the bell. You can use simple prerecorded messages such as “I am not home” for example or use the two-way voice comms. The field of view is 166 degrees with a square recording. It is great for getting most of your porch.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great improvement over previous gen....

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice doorbell by Google. I happened to have the 2nd gen wired before, and its a major upgrade in terms of video quality, but also quantity, what do I mean? Well the 2nd gen one had good video quality, however it was so narrow I could not see to the sides of my front door, yes, I could see the floor for packages but I didn't need to see so vertically that I could see the ceiling and sky.... Well this one fixes that. The video wider now but will also let you see the floor for packages like before. Video quality has been upped too. Installing it was super easy, even more so if you had the 2nd gen before like me, because it uses the same mounting mechanism! I swapped it in 5 minutes. If not, they include everything you need to get it installed, including an angle wedge if you need to angle the camera a bit. The Home app guides you step by step with pictures how to get it installed. Once installed, this new one has more AI features than before, thanks to Google Gemini. However, you have to pay for it (they do include a free month, which I did not use, because I had a better deal since I also have Google One for more storage on other Google devices). If you use the premium version of the subscription you have access to more storage time and AI features (this include 24/7 recording, AI prompts, like better descriptions of what the camera is seeing). If not, you can still use it without the subscriptions, but you get way less storage and no AI features. I do like it recognizes packages, faces (you can save those for future recognitions of people you know), animals, cars etc. You can create zones too, and choose which alert you our not, so you are not bombarded with notifications. One thing I notices, is Google needs to improve the alert timing and night vision. It feels its software/firmware its not completely out of a beta phase... Specially the alerts, its very inconsistent, sometimes I will get alerts right away, sometimes it will lag some a not alert me after a several seconds even minutes... This is critical, specially if you have packages seating on your porch... Also the night vision... its worse and darker than my 2nd gen, an also, it should not switch automatically to it, I have plenty of light and it should stay in color night mode, however this needs to be tweaked, because if I leave it on "auto", even with so much light on my front door, it still switches to the black and white night vision, which, as stated before, is very bad as of right now.... In all, great improvement over the previous gen, but needs some work on the software side by Google, I have sent some feedbacks (which you can do through the Google Home app), if they take them and fix those little bugs soon, it could be one of the best doorbells out there!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Completely dependable and ultra high quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, a video doorbell that just works. I have tried half a dozen different units from varied brands over the past several years and always experienced the same types of issues. Poor connectivity, missed events, slow loading for live feeds, even overheating. All were lackluster and left me feeling disappointed and frustrated. Now, I have the 3rd generation Google Nest doorbell, and all my problems are in the past. It just simply works. It never misses a beat, connects quickly and seamlessly, has incredible video and sound quality, looks great, and was super easy to install and setup. I still get the push notifications with short clips for the things I want such as a person or package delivery but could also select notifications for vehicles and other things as well. It will also let me know when a package has been picked up telling me it is not being seen anymore. It will see people as they approach the bottom of my 7 stairs rather than waiting until they are already at the door if at all. It has also never sent me a false positive so far. Looking through event videos is quick and easy, and it only records what you need to see without extra unnecessary footage. You can see every detail with the beautiful 2k resolution and HDR. It has a ring of light around the button so visitors can easily tell where to press, and LED’s near the lens to indicate when being recorded. The only drawback is also an understandable one, which is that for full functionality you need the Google Home Premium subscription. It did include a month for free of the standard version which gets 30 days of event recordings, smart alerts, and the Gemini AI features. You can upgrade to advanced for 60 days of event recordings, 10 days of 24/7 recording, event summaries, and a few other things. I find the premium to be sufficient for my wants and needs, and the one subscription covers all Google nest cameras on your account which adds excellent value, and I plan to add more later as well. I know there are too many subscriptions in this world, and that gets tiresome, but for my peace of mind in the security of my home I feel like the quality of what I am getting here is worth the relatively minimal cost. This is a phenomenal doorbell camera, it captures every event every time in high quality, and it addresses every one of my complaints about other doorbells I’ve tried. I’m so happy with it and I plan to switch all the rest of my security cameras to the next gen Google nest devices as soon as possible.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Huge upgrade from my OG Nest doorbell

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge fan of Google's lineup of security camera products. Ease of use, installation and performance check off all the right boxes for me. My original 1st gen Nest doorbell was on life support by this point since installing it in 2019 since the internal battery has to be replaced or anyone ringing the doorbell will cause it to lose power and reboot even though it is hardwired. I've changed the battery twice myself, but it was time to let her go as the face plate was all but destroyed after removing it over and over. In the box you get the sleek looking Doorbell, installation hardware including screws and mounting bracket/wedge, chime connector, a sticker and the hex key to tighten/loosen the screw. Installation was fairly easy for me as I already had experience with installing the OG before. Now you have to note, when using the Google Home App to help with installation, any previous hardware you have is NOT compatible with the new stuff. This includes the chime and bracket in my case. The App is your friend here and will walk you through all the installation steps from start to finish and to also make sure your home wiring is compatible with the hardware. Now, I am old school, but I will just make 1 rant and be over it, but I do not like how I have to use the Google Home App ONLY to view/change settings for the camera instead of my existing Nest App that I still have a few cameras on. Yes, the Home App can see all my other cameras too, but I just do not like the look of it. Oh well, I already got used to it now. Now the biggest and in my opinion the best improvement is the video quality. Going from barely FHD to 2k was a massive eye opener. I absolutely love how I can see everything so much clearer/sharper then my previous camera, even at night! Though the lens is now a fisheye view, it now sees a lot more area then my previous Gen 1 model. Since I am a regular user of the subscription service, I got an extension on my plan, but all new users get 30 days free to try it out. I love how I can record 24/7 and view my history whenever I wish to.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Doorbell With Cool AI Features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the last week, I've been testing the Nest Doorbell Gen 3 (wired). Overall, this is a great security doorbell that is easy to install, has a wide field of view, and does a fantastic job of capturing events. Installation was simple; the only tool necessary was a screwdriver. Everything else for mounting the doorbell and connecting to my built-in door chime was included in the box. From start-to-finish, I was able to complete the install in about 10 minutes. The Gen 3 Nest Doorbell now works directly with the Google Home app, which has replaced the legacy Nest app. Out of the box, the Nest Doorbell records up to 60 days of events. However, since I am a Google Home Premium Advanced subscriber, I am able to see the 60 days of events and up to 10 days of 24/7 recording. In the app settings, I was able to change doorbell themes, set up which events I wanted to receive, and manage my familiar faces and notifications. I also turned on Gemini, which added context to my events, such as identifying whether a package was delivered or retrieved and by whom (if it is a familiar face), whether it is someone walking a pet, as well as identifying the type of vehicle and color of vehicles that pass. At the end of the day, it gave me a text summary of all the activities captured for the day. The video quality is good. The camera records in 2K and features a wide 160-degree field of view, which is excellent because it allows the camera to see my entire porch, making it easier to confirm package deliveries. Furthermore, due to the wide field of view, I am able to receive vehicle and person events quicker because the camera can see more of the street in front of my house. However, a trade-off of the wide field of view is that I sometimes get alerts from activities happening at my neighbor's house. With that said, I would highly recommend the Nest Doorbell, especially if you are already a Google Home subscriber.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to Install, Great Quality, Feature Packed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Google smart home user for many years, owning several Google Home displays, speakers, and indoor cameras, but this is my first time trying one of their doorbells, and I’m genuinely impressed. First off, the build quality has noticeably improved compared to previous Google doorbell devices. It feels solid, well-constructed, and has a bit of weight to it, which gives it a premium feel. Installation was straightforward. The Home app provides detailed step-by-step instructions with helpful visuals, making the process simple even for beginners. I installed the wired version, and if you’ve set up wired smart doorbells before, the process is familiar, including the chime connector. My only complaint is that the wall bracket isn’t designed to fit standard electrical boxes, so I had to improvise a bit. Setup through the app was also effortless, just remember to scan the QR code on the back before securing it with the screw. Once installed, using the device through the Google Home app is intuitive. The video quality is excellent, covering my entire doorway (including the floor), which was a limitation of my previous doorbell. Audio quality is also very good, and I like the subtle lighting that activates when someone approaches the door. Where this doorbell really shines is in its smart features. Package and people detection work incredibly well. I turned off people notifications but kept package detection on, and I’m impressed that it starts recording as the package is being delivered, not after it’s dropped off. You get up to six hours of recorded playback without a subscription, but for longer storage, you’ll need the Google Home Premium (formerly Nest Aware) plan. Overall, I’m very pleased with the 3rd Gen Google Doorbell. It’s solidly built, modern in design, delivers excellent video and audio quality, and offers a rich set of features. Installation and setup are simple, and it integrates seamlessly with other Google Home products. The box includes the doorbell, installation kit, and manual.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Keeping an eye out for you

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google - Nest Doorbell (wired, 3rd gen) is the latest version of the Nest Doorbell, that ups the game from the 1st and 2nd generations. I was coming from a gen 1 Nest Doorbell that suited my needs well but wanted to upgrade because I wanted more integration with my other Google devices. Being a wired device that works off of the power from the doorbell transformer, it never needs to be recharged. Installation is very straight forward using the Nest Doorbell app from Google. The app walks you step by step all the way to viewing the camera on your smart device. I can’t emphasize how easy the app makes the installation. Once you have the Nest installed, you can view the live feed on your smart phone or tablet with the Google home app on them. Like the older versions of the Nest Doorbell, you can listen and talk to people who ring the doorbell. However, the Gen 3 takes it a step further by providing a larger field of view giving you more area to see. The Gen 3 also lets you identify friends and family by learning them and letting you know they are there before they ring the bell. The app also captures the history of the activity around your front door through the Google home app with thumbnail shots by time of occurrence on the Nest Doorbell camera. This is without a doubt one of the best video doorbells on the market and deserves a look if you are wanting front door peace of mind!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Video quality is lacking a bit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never used a Google Nest doorbell before, but I’ve used countless other smart doorbells. Some of them I loved, and some of them I didn't like so much. I’m a little on the fence about the Google Nest Doorbell. Let's get into it. Google does a great job marketing and presenting their product. Even the packaging is great. The Nest doorbell did not disappoint. But it's not all about the presentation or marketing, especially if you have many other similar products to compare to. Setup was simple, scan a QR code and the app will walk you through everything you need to get the doorbell mounted, your mechanical chime converted (if you have one), connected to WiFi, and in your Google Home app. It's pretty simple if you are a somewhat handy person and can drill a couple holes and connect a couple of wires. I'm a big fan of the “smart” portion of this doorbell. I think it integrates great with the Google Home app and I think it does a great job of detecting packages and pets and people. What I am not a huge fan of, is the actual video quality. It's not a connectivity issue either. I have top notch WiFi and the doorbell gets a fantastic signal but I am not a fan of the fisheye view this camera records. I don't see an option to change it either. It looks bad in the corners and I know we aren't striving for the perfect image but I feel like this doorbell falls short in comparison to some of the other smart doorbells I’ve had. I was so excited to experience the “smart” features of this doorbell and integrate it into an already excellent ecosystem. But if the video quality isn't up to par, it's a big deal. It's not horrible, but my expectations were higher. All in all, I think the smart features, the app, and the aesthetics of this doorbell are great. I just wasn't very impressed with the quality of the video. I would recommend it, but if you don't like a “fisheye” type camera view, you may want to check something else out.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The Best Google Nest Device

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t know what to expect with the 3rd generation Google Nest Doorbell, coming from the 2nd generation, I didn’t really think much could be upgraded. I’m impressed. Installation was easy coming from the previous generation, too. If you’re new to nest, everything you need is included in the box. Wiring accessories, mounting hardware, and the doorbell chime connector. The video quality has significantly improved now that everything is in 2K HDR. The clarity and quality are substantial. Everything looks sharp, even at night. I also love how much more I can see with the wider 166 degree field of view. Now I get a clear look at most of my door, entry way, and even out down into the driveway with the included mounting wedge. Something to keep in mind, if you have the first generation doorbell, you might need to update your transformer, so it’s worth checking that before buying. Overall, I’m really happy with this upgrade. It feels like a serious step up in both quality and convenience, and it makes keeping an eye on the front door a whole lot easier.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Why fisheye why!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Google (Nest) Doorbell. My previous one was I guess the 1st generation (I don't know, I can't keep up). Maybe it's just me (and I haven't installed other brands of video doorbells so I don't know if they're any different), but I told my wife if this one stops working I'm just getting a "Please Knock" sign. It's not all Google's fault. Whoever decided it was a good idea to use wiring that's about as thin as my dog's whiskers get their head examined. It's low voltage wiring and it is an absolute PAIN to work with (you've been forwarned...) I won't rant on it but just hope you're builder left enough extra inside the wall because it's gonna break. Probably several times... The thing is Google did actually improve somewhat over the previous design. Previous the wiring coming out of the wall needed to be wrapped around the screws on the back of the doorbell directly then tighten down the screws. And guess what, a little too tight and the wire breaks. Now though they've included some pigtails that attached to the back of the doorbell and then the wiring from the wall is inserted into quick disconnect type connectors on the other end of the pigtails. This is definitely better, but the problem now is those connectors are bigger than they need to be so good luck getting them tucked away so you can actually attach the doorbell to the wall plate. Again, I don't know if other brands have come up with better solutions but I have to think someone has... And the way the doorbell attaches to wall plate seems like a good idea, but not in practice (unless you can get the wires out of the way somehow. The install animation shows the wires magically being pulled back into the wall as you put the doorbell on the wall plate... Not sure how that's supposed to be done. As far as the camera itself, I wish my old one still worked. On this new version they've widened the field of view for some reason (it's a doorbell camera, not some type of security cam) and it looks like a massive fisheye view of your front porch. The color is not true either. It's just a big design mistake in my opinion. It still has all the features like announcing familiar faces, setting zones to monitor, what type of events to monitor (i.e. people, packages, motion, etc.), live talk, Gemini integration, etc. at least. It's really big though so I would expect the camera itself to be way better than it is. I really wish they hadn't put the stupid wide field of view camera in it and that they better thought out the installation. Personally I would try to find a previous generation version or wait and hope they correct these things on the next version. Or just try a different manufacturer's doorbell.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth The Upgrade If You’re In Google’s Ecosystem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the gen 1 doorbell that was a battery powered and it worked great. But then I saw google announce the new gen(this one) and I was looking at the spec sheets of it and it was everything that I had but made it 2x better for my house! The camera lenses is now fisheye but that doesn’t bother me since my porch is really wide and open. The smart HDR is actually really great especially on the super sunny days where the sun is beaming and you can differentiate on what you’re seeing thru the doorbell video feed clearly! The software for the doorbell has been working actually flawless surprisingly without any issues, but I kinda hate how the google home subscription has gone up substantially… to get the best possible results out of your doorbell, you’re gonna need to go for the highest tier software to have the new AI Gemini detection and integration on the doorbell. The doorbell value is 9/10 worth it. The software value is 7.1/10 because of how pricey it is and how they lure you into getting the higher tier. Also PSA the doorbell installation was kind of wonky since it required me to do an update 2 times in a row to start using the product rather than just one update itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid 2K and HDR Improvements

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid upgrade from an original Nest Hello Doorbell. Clarity is improved with the 2K sensor and the HDR is noticeably better. Because it's a square aspect ratio, it includes a wider viewing angle and combined with the included angled mount, I can see everything. Setting up activity zones and notifications is easy in the google home app, but make sure you set the default zoom level first since they will get reset if you change things. I found the default 1x zoom almost too wide and I set a zoom of 1.3x since as mentioned, you really can see everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updating hardware to Google Home specs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our Google home products. I don’t like the idea that some of the older products are no longer being supported, but I understand that technology changes and that’s the price to stay “up-to-date.” The doorbell camera and notification abilities are wonderful. I’m not a “techy” person when it comes to configuring things from scratch so having items like the Google doorbell and thermostats and the ease to install and then configure them is just what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvement in image quality and AI features!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over the last version in resolution. Images are significantly clearer, and the AI identification is impressive. I had a delivery, and it not only recognized that, but also mentioned "Package delivered by FedEx"—it literally identified the shipper. As for the cosmetics, they look exactly the same in size and install just like the previous version. One more thing: if you have an aftermarket tilt mount, like a Wasserstein, this is the same setup as the earlier one, so it will be compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Doorbell Gen 3 vs Gen 2: Sharper Video, Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gen 3 upgrade is worth it for anyone with a first- or second-gen wired doorbell-mainly for its 2K video, wider view, smarter Al alerts, and simple drop-in upgrade path. However, it demands a more expensive subscription for continuous recording, and users who preferred the legacy Nest app may find the transition to Google Home less flexible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective & Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a broken Nest gen 1 doorbell. The install was very easy. The only drawback is gen 3 doorbells are not able to be connected to the Nest app and must be on Google home, which is currently not as streamlined of an app. The fishbowl view takes getting used to but is fine and clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update over 2nd gen Nest doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd gen Nest doorbell is definitely an update over 2nd gen. Better resolution and AI enhancements. Would highly recommend. But the best part is that the install is identical to the 2nd gen unit. You can reuse 2nd gen wall plates and you are set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I accept Wipe Angles with a Wide Open Heart

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Nest Doorbell Wired 2nd Gen. The hardest part is turning off the transformer to do the wiring. It's a 5 minute swap. If I had to suggest an improvement I wish the speaker was louder. I don't think it gets any louder than the last model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Update!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Significant upgrade from the battery powered Nest Doorbell. Aside from the power supply, the wider field of view is great. It allows me to see the entire entryway, as well as areas around the sides to include the base of the door. The improved image quality is also nice.

    I would recommend this to a friend
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