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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 348 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the Nest Secure Alarm System's ease of use, simple installation, and seamless app integration. Many appreciate the system's design and its compatibility with other Nest products, although some find the price to be a drawback. Concerns were also raised regarding the siren's volume and the limited keypad functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 348 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before purchasing this I went with Kangaroo Security which was a knock off of the Google Nest Security. I had a ton of issues with that system and decided to return it to get the real deal. I already owned a few Nest Cameras so it made sense to purchase Nest Security. The set up with easy and flawless and I went with the no contest monitoring service. It’s not as cheap as Ring but it’s backed up by a known company named Brinks. Arming and disarming the system is pretty easy too! I highly recommend this system especially if you already own Google Products!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system for now!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this home security system. Only problem is that it google recently discontinued it, which is a bummer. I love the ecosystem I have. But soon with the lack of google support, this system will become outdated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and great peace of mind

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this as a way to provide greater peace of mind when we're away from the house and, especially, when one of us is travelling. Everything was very easy to install and set up. I only wish the system would incorporate voice recognition so that we could say "turn off the alarm" when we return home, but it makes some sense that you wouldn't want intruders to tell the alarm to turn off. Nonetheless, the voice recognition works very well on our google home devices so it's a little hard to believe that Google wouldn't make it work for the Nest Secure Alarm system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nest home security system. I've been a long time fan of nest. I also own a nest protect and thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Good system with easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to set up, no complaints so far. I like that there is no need for professional installation, no wires, etc.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Overpriced

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced unless you purchase it on sale. Also very limited on customization capabilities as well as compatibility with other security related products. Nest REALLY need to offer integration with companies other than Brinks, and reduce the monthly price a little bit if you choose to get monitoring.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion sensor

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Sensors work great. Another fantastic piece to add to your home protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have these in three separate facility locations. Two business and one Home. Can’t wait to get one for my parents

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. If you are looking for something that works with the Phillips lights. It also makes things really easy.

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    Easy setup and operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an easy way to add security to your home. This has an easy setup and the integration with other devices is seamless

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to set up. A bit confusing to modify/change default settings once you have finished setting up the devices. So take a bit of extra time up front considering settings. Especially for alternate users.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great but....

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy setup, works as stated. Only issue is Google no longer makes the sensors. App Support is still available for unit functionality but for how long?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well, Easy to install!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup. Works well with Google assistant. Easy to add on new products as I go.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Price, Siren
    Tech Insider Network Member

    Rated 4 out of 5 stars

    DIY No-Contract Security System

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not too thrilled how everything has a subscription cost these days, so I was excited to find this security system you can install yourself and not pay a subscription. The Nest Secure system was super easy to install and get working. Once you install the Nest app on your phone, you just add the Guard and other devices by scanning their QR codes. I had the Guard, fobs, and two sensors installed within about 20 minutes. The Guard, or base unit, looks good and is easy to use. When you walk up to it, it detects your motion and lights up the appropriate lights. If it's unlocked, you can select one of the three security levels. If not, it lights up the keypad so you can enter the code or tap it with one of the tags. The built-in battery backup for the Guard worked extremely well. When I unplugged it I immediately got a notification on my phone. The documentation says it should last at least 12 hours, but it went a full 36 hours when I tried it. Now, unless you have the cellular/subscription option you'll be limited to how long your home network will stay powered up. My UPS for those devices will only last about an hour. Still, it's nice to get an immediate notification if the power goes out and for short blips the Guard won't have to reboot or experience any outage. There are only two things I don't like about the Nest Secure. One is it's relatively expensive for both the starter system and add-on sensors. Unless you live in a tiny apartment, you'll probably want more than just two sensors. The other negative to keep in mind is pets. It does have a sensitivity setting to allow smaller (<40 lb) dogs to roam around without setting off the alarm. However, if you have cats they will definitely set off the motion alarm when they jump up to get a closer look, something a dog won't do. And the 85 dB siren is not pleasant for people or pets when it goes off. If you don't have pets and live in a small apartment or house, though, I think you will like this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very high quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Nest© fan boy, no question about it. This product only proves my point more and continues to show me why I am in the Nest© eco-system (yes, I put the Copyright© there for dramatic effect). The motion sensing features are spot on, the alarm is very loud but not that "screeching loud, unbearably PTSD causing" type of sound and it also notifies you when you open / close doors or widows (you can turn this off if you prefer). A couple of thoughtful features that this system has is on each of the sensors, there is a light that will help guide your way throughout the house (depending on how you set the system up of course) during the middle of the night or in dark places. They automatically turn on, turn off and you can adjust the brightness; pretty thoughtful of you ask me. Also, when you're home, you can set it to "Home or Half-Assed" mode where it still protects you while only kind of doing it, are you following me so far? Apparently there is a button that you press via the sensor (that I've admittedly never used before) that allows you to go through the doors (windows also, I assume?) without setting off the alarm or the open / close sounds to prevent you from waking up your loved ones or that guy that never leaves your house but you wish would. Now he can sleep peacefully thanks to your kindness. I highly recommend this product just like I do for all Nest products. They are by far the highest quality and superior brand of home security products out there.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation

    Rated 5 out of 5 stars

    Really Happy with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is really sleek and setup is a breeze. Really like it so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and easy set up. Nest secure has a good battery back up just in case the power goes out. Detects are nice due to multi functionality. However I do wish Nest had a glass break sensor for rooms with windows.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are times when I know that a purchase will be a project but I bought this knowing that I should be able to set it up myself. I’m happy to say following the quick tutorial I’m up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and directions. Good sleek look and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy install and works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently dropped my old security company and am very happy with the move to Nest. I'm using the Secure system to cover three doors and have it linked to my outdoor IQ cams, doorbell cam and thermostat. It's great having it all in one app. It's much easier to set up since everything is battery powered (door sensors) or a wall outlet (actual Secure base). I have only had the system for about 6-7 weeks, so I can't say how long the batteries will last in the sensors yet. I did have one of my door sensors lose connection for some reason after a few days.. I replaced battery but had to delete the item from my app and re-install. Since then, no issues with the system. Each door sensor and the main Secure base all have built in motion sensors on top of the actual door sensor itself. So it picks up motion around the door and whether the door is open/closed. It's also a bonus having the Nest/Yale smart locks...which I have set to automatically disarm my alarm when our door code is entered outside (eliminating us from having to use the key fob or alarm code on the Secure base). The Secure base also has battery backup in case it loses power or is unplugged, it stays connected to the sensors and internet (provided your router doesn't lose power as well).

    I would recommend this to a friend
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