Customer Ratings & Reviews

Hi Kiddo, we appreciate your feedback and we're glad that Pixel Buds A-Series works well for you. For a better experience with the sound for A-Series, try gently inserting your earbud with the wingtip or stabilizer arc and tucking it into each ear to provide a better fit. Slightly rotate it back and forth until it comfortably stays in place when you move your head or tap either earbud. Here's A link to our help page with some visual guide for you: https://support.google.com/googlepixelbuds/answer/7573099

For further assistance, you can always reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp

Hi there, Morgyneliza. Thanks for taking the time to share your feedback with us. We're sorry to hear that your Pixel Buds A-Series aren't connecting with your mobile phone. To connect Google Pixel Watch, you need a compatible Bluetooth 4.0 (or newer) Android phone running Android OS version 6.0 or higher. We recommend checking the specifications of your mobile phone to ensure you get the best experience, setting up and using A-Series. For a full list of requirements, check out this help article: https://support.google.com/googlepixelbuds/answer/7544332

However, if you're already using a fully compatible phone, we recommend contacting our support team so we can assist you with your concern via this help link: https://support.google.com/googlepixelbuds/gethelp

Hi there, we greatly appreciate your feedback on Pixel Buds A-Series, and it’s unfortunate to learn of difficult experiences with the battery life, and with the functionality.

We suggest resetting the charging case that might clear the battery issue. Please note that if you reset the charging case (or the Pixel Buds), these will reset all settings, which includes the name of the device and their preferences for enabling or disabling features.

To reset the charging case:
- Remove the Google Pixel Buds from the charging case.
- At the back, press and hold the setup button for 10 seconds or until the status light flashes white.
- If it still flashes an orange status light, connect the case to the power outlet and close the lid.
- Check the status lights again. The light should be a solid orange.

If the issue persists, you may also need your Android device to forget the Pixel Buds, and reset them. To forget the Pixel Buds on an Android device:
- Open the device's Settings .
- Tap Connected devices.
- Under ""Previously connected devices"", locate Pixel Buds and tap Settings .
- Tap Forget.
- Reset the Google Pixel Buds following the steps here: https://support.google.com/googlepixelbuds/answer/9642886

Meanwhile, here's a link that you might find helpful about the device features: https://support.google.com/googlepixelbuds/topic/7558549. Besides having our online articles available at Google Nest Help center, our dedicated team of specialists can also provide you with services and assistance here: https://support.google.com/googlepixelbuds/gethelp

Hi Andygfg, thanks for sending in your review. We're glad to hear that your experience with your Pixel Buds A-Series has been working great for you. We appreciate the feedback about wireless charging and rest assured that we'll forward this to the right team for improvements we can provide in the future. If you ever need any assistance or have additional questions about your A-Series, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hello bigsnowstorm, we really appreciate your feedback on the Pixel Buds A-Series, and we hear your concern about the noise cancellation feature. We always listen to what our customers, like you, share with us. So we released the Pixel Buds Pro that has Active Noise Cancellation. You can contact your retailer, or visit the Google Pixel Buds Help Center to learn more about the device.

While Pixel Buds A-Series doesn’t have Active Noise Cancellation, the Adaptive Sound feature automatically raises and lowers the volume based on the noise level of the external environment to allow you to hear your music and content even when there may be background noise. We understand that outdoor environments can be noisy, especially if you're in the office or somewhere like a city street, cafe, or subway. With Adaptive Sound feature, your A-Series will subtly and automatically optimize volume based on the noise level of your environment.

To enable Adaptive Sound, simply follow these steps:
On a Pixel phone with Android 10+:
- Go to Settings > Connected devices > Pixel Bud's settings.
Other Androids:
- Open your Google Pixel Buds app.
- Tap Sound > Adaptive Sound.
- Toggle Adaptive Sound.

If you have other concerns that need our help, you’re always welcome to contact us anytime here: https://support.google.com/googlepixelbuds/gethelp