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Google - Pixelbook 12.3" Touch-Screen Chromebook - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 62 reviews

  • 10%
92%
would recommend to a friend

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Page 1, showing1-20 of 62 Reviews
  • Rating: 5 out of 5 stars

    Who Would Buy this Thing?

    Posted
    ChrisCrossed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Who would buy this thing? That’s the question that I first asked when I saw this for the first time at my local Best Buy, and the question I hope to address with this review that I’m banging out on my Pixelbook. I was actually laughing at the specs to price comparison with the Best Buy rep. Up until this point I have never used a Chrombook, let alone even fathom the idea that a $1199 Chrombook existed. In my mind I had Chromebooks categorized as web browsing laptops meant for school kids and the older generation, freely admitting that I really knew nothing about them. After that first look at the Pixelbook, my interest was piqued in that sense that I wondered if anyone was buying it and if the reviews would be as bad as I thought, and i spent that evening researching it. I had just returned a 15” HP Spectre X360, mostly because I was disappointed that right after I bought it HP announced a refreshed version with a lot of significant changes. I went into my research with the notion that anyone who bought a Pixelbook was a fool with too much money and not enough sense. I have an idea that a portion of anyone reading this review will be thinking the same thing. Plot twist, I’m one of those fools, though I never have too much money and don’t make a purchase this large lightly. So how did I get here? It’s not a long story, so I’ll try not to drag it out. As I pulled up the reviews, I was shocked how every major website was giving the Pixelbook a glowing review, basically saying the Chromebook concept had finally arrived with the Pixelbook. Price was barely mentioned as a con anywhere, which was tripping me out. User reviews were 90-95 percent parroting what the major tech reviews were saying also, which had me double perplexed and super curious as to what kind of witches brew this laptop had. At this point, I had a Best Buy gift card in hand from the Spectre return, and figured I’d try it for myself, knowing I had the safety net of Best Buy’s return policy. So I walked out of Best Buy with the 256GB version, which came with the free pen, and set to giving it a run for its money. I won’t get into all the tech specs, as the pros and cons have been beat to death everwhere. What I can talk about is why I kept it, why I haven’t touched my iPad Pro 10.5” after getting it, and how I just may be a convert to chromebooks. The whole experience of using the Pixelbook daily has been mind blowing for me. Bottom line up front, the Pixelbook is effortless, it integrated into my daily life without having to fight with it. I’ve never had a better web browsing experience anywhere, bar none. I’ve been able to find Chrome Apps or Android apps to replace the few Windows apps I used frequently, mostly dealing with Microsoft Office. I kept trying to convince myself to return it and just pick up the 13” HP Spectre X360 that was recently fully updated, but couldn’t bring myself to part with it. So here I am, a “fool parted with his money”, and loving every minute of it. This is the first time since I bought my first Macbook that I’ve felt enamoured with a piece of technology. I can’t say if you’re reading this that you’ll feel the same way, but Best Buy’s return policy gives you the risk free option to see for yourself.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Only one flaw

    Posted
    StonesUnturnedPodcast

    First, this is a fantastic device. Literally the ONLY app that does not currently support ChromeOS/Android is Adobe Creative Suite/Creative Cloud and a lot of games. BUT if you use Office 365, etc, etc, etc, then get a Chromebook that also runs Android. But what about THIS Chromebook? Yes, you can buy cheap plastic underpowered Chromebooks, depending on your needs. But I travel every week, and I'm a 225 pound middle aged klutz. I NEED T-6 Aluminum and Gorilla Glass. I have carpal tunnel and CAN'T use a mouse anymore. Even "touchscreen" Windows laptops NEED a mouse now and then. Not this baby, and it's FAST. Boots FAST. Shuts down FAST. Doesn't spend hours every week downloading and installing updates the way Windows does. I'm a professor, author, and podcaster (I use Audio Evolution for Android.) I USE this thing ALL DAY EVERY DAY. Like my Pixel XL phone, this Google built device runs CLEAN Android and ChromeOS, with no OEM "bloatware" and other shackles. This Core i5 machine runs circles around my Core i7 Windows laptop. Super high quality build and performance. ONE defect, and one reported all over the world--the left speaker on many units and warranty replacement units blows after a few weeks. And Google refuses to admit that they know it's a problem. I use headphones and UE Boom2 speakers anyway, so laptop speakers aren't a feature for me. But it's the only reason I didn't give it 5 stars. But ignore the haters. This is better than the Surface Pro AND iPad "Pro." Those devices STILL aren't really "Virtual Machines." THIS Pixelbook IS. And yes, it really folds over into a true tablet, although some people, especially women, may find it a little heavy for a tablet. And the edges and corners are a little sharp for holding in your lap. On the other hand, so is a Lamborghini. You could say it was designed by and for Sheldon Cooper. Let me put it another way--I've been using "computers" since 1976. My philosophy is, "The machine was made for man; not man for the machine." This is by far the best computing/Internet device since the 2005 iMac running Mac OS X 10.4. Is it cheap? No. Is it cheapo? Nope! PS: Because Chrome and Android run on top of Linux, you CAN tweak the Linux on this device to run just about anything. I don't do it, but apparently it's pretty easy to do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Speedy and Light

    Posted
    GoogleConvert

    I don't usually write reviews, but found others' reviews to be so helpful when making this decision on my own that I wanted to add my two cents! In January of 2018, after 7 years of using iPhones, I switched my 6S for the Pixel 2. I was so enamored by the phone and it's operating system that I actually started to get frustrated with MacOS when using my 2015 MacBook Air. I don't use my laptop for much - I don't game, I don't edit music or videos. I basically need 1) a web browser, 2) Microsoft Office (maybe), and 3) somewhere to store my photos and music. After switching to the Pixel 2, I switched all of my pictures from Photos to Google Photos, and all of my music from iTunes to Google Play Music. Although I'm not fond of change, and had been using Apple products since 2011, I found the transition to be very simple (if not somewhat time-consuming), and now actually prefer Google's version of Photos and Music. Because I had already done these transfers, all I had to do was log into the Pixelbook with my Gmail account and all of my stuff was accessible via apps and Google Drive! Ultimately, I decided I didn't need everything that came pre-loaded onto MacOS, and that I wanted a laptop that was lightweight, speedy, had only what I needed, and worked well with my phone. The Pixelbook exceeded my expectations. While it took me a week or so to get used to ChromeOS, I absolutely love the device. It's extremely portable, it's fast, and I haven't had a single moment where I felt it was lacking something. The keyboard is great, and I love having the touch screen as an option. I'm still not quite used to Office 365, but since Google Docs/Drive are available offline, I really haven't needed to use Word, Excel, or PowerPoint. While these applications are slightly limited in comparison to the full software, I have not felt as though there is anything I couldn't do. The Android apps are also not perfect, but I'm confident that Google is working to straighten out the kinks. My only negative thought is that the full retail price is way high. I do not think it should be the same price as a MacBook. I got the 256GB SSD on an in-store sale at Best Buy in July 2018 for $750.00, and it was worth every penny. I'd recommend setting a Google Alert and buying when the device is on sale! You won't be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Truly An Amazing Computer

    Posted
    BBBrad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I splurged -- and now I have a hard time using any of my older chromebooks. The Pixelbook is a truly amazing computer. Period. It's thin and lightweight, and the screen is of an astounding size and quality. And even with basic browsing the 8GB of RAM is a dramatic improvement (while the 4GB in most recent chromebooks is adequate, I can't imagine ever opting for fewer than 8GB now). For me, the only negative aspects relate to the hardware. I have to confess that while the Pixelbook looks quite elegant, it feels a bit sterile and antiseptic to use, with hard edges and the like. Also, the external power button is located on the left side near the front (as opposed to the back, as with most laptops) -- and as many of us handle our laptops frequently near the front (lifting, repositioning, etc.) it's easy to inadvertently press it. I've only accidentally powered down once, but I find I'm a little wary when grabbing it. For typing I find the keyboard just okay, and not as pleasing to use as some other laptops. In fact, there were loud clicking/clacking sounds when the space bar and several other keys were pressed, which became so bothersome I exchanged it for another. The replacement works much better than the first one, so most units should be just fine I would imagine. The Pixelbook Care Team was extraordinary to work with -- prompt, friendly, articulate and precise. I only wish I could contact them whenever I encounter issues with my internet, or cable, or appliances, or cell phone. The Pixelbook is not only the best chromebook I've ever used, it's flat out the only computer I would want to use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best on-the-go Laptop

    Posted
    GoogleGirl312
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Before I start, let me tell you that I am a graphic designer and have a Lenovo Ideapad that's already 6 years old. It has the specs I need for the Adobe creative suite but it only has one "brain" for both internet and graphics so it crashes when I use both internet and my graphics programs at once. So, I kept that laptop for my design work and got the Pixelbook for my internet use - and I love it! I couldn't be happier!!! I use Google for everything besides for my graphics so this is really great for me. The build is unique and absolutely perfect. It's an amazing piece of hardware. The aesthetics are beautiful and comfortable to use. It has all the Google apps you can ask for and more! In fact, since it runs Android apps too, I have been using an app called Sketch when in tablet mode and I basically hand-draw designs (so I'm basically moving away from the Adobe programs somewhat). This really has everything I need! If more Adobe programs come to chrome, this will be the perfect laptop for students and professionals alike. Right now, I still need to edit my design work with my other laptop. Another huge plus is that this is so super lightweight that I can actually travel with it! The keys are clicky but solid and the track pad works better than any other track pad out there (and I use to be a track pad hater...) The palm rests are a luxury! All in all, I give this two thumbs up! 5 star rating well deserved! :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprisingly great

    Posted
    TimRyberg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you read the reviews for this thing almost everyone agrees that it’s amazing but that it is very overpriced for what it is. I agree with you amazing part but honestly I don’t really think it’s that overpriced. Sure I wish it was cheaper. I think I wish that most things I buy it would be cheaper. But for what you’re getting here I think it is worth the value. You’re getting a convertable tablet computer made with high quality components and good specs. The device is guaranteed to get updates directly from Google for quite a few years to come. (My chromebook from 2013 is still getting updates.) Some say that the specs are more than you really need a new chrome book in the right. You could’ve easily gotten away with the Core series or ARM processor instead of the I5 that comes in it. But the better processor and RAM is really about future proofing this device. This isn’t your father’s chrome book. This thing will run virtually every app in the Google PlayStore some better than others but it runs them this makes it much more versatile than previous model chrome books. It’s actually replaced my MacBook Pro for about 90% of my computing needs, and a good amount of what I used to do on my iPad.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Product with Limited Capability

    Posted
    jpalmer515
    • My Best Buy® Elite MemberElite Member

    I've had the pixelbook for a few months now with the intent of this being used for school. Unfortunately Google and Microsoft aren't completely compatible. You can download Microsoft Office Apps, but they are a very limited version of the real thing. There's no way to use the internal storage on the device, it either routes you to save things on Google Drive or Microsoft cloud. I can't access either from work. All documents on created with Microsoft Office can be received and saved on the device, but can't be edited to it's full extent because you'll have to open it using the Office Apps or convert it into a Google Sheet, Doc, etc. Beyond the issues trying to get documents edited, it doesn't work very well with card readers either. This hinders the ability to check work email or sign documents from the device. Also this device is highly reliant on the internet, therefore if you don't have internet, most capabilities won't work. For me, this ended up being a huge waste of time and money, but now that I've invested in it I'll have to make due. I can confidently say this has discouraged me from future google devices until, at the very minimum, you can get the full version of Microsoft Office and not just the apps.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The Cadillac of Chromebooks

    Posted
    shh131112
    • My Best Buy® MemberMember

    I have been a Chromebook user for a while now with an Acer R11. I deeply appreciate that Chrome OS works across all devices and that Google strives to give all the same experience no matter what you're able to afford. I came to Chrome OS by way of the Macbook Pro which the end user experience was superb....from design to build quality. The pixelbook, in my opinion, is the Macbook Pro of Chrome OS. Everything about the hardware, software and aesthetics was designed to give the end user the optimal experience. Sure my R11 can just about do everything that the Pixelbook can and I enjoy the R11 for what it is. All I can say about the experience on the Pixelbook is that it makes me WANT to use the thing its so enjoyable. In the same manner that a budget car will get you to and from work as that's its job but the Cadillac will have you wishing you were on the road!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pricey, But Very Nice

    Posted
    BobM
    • My Best Buy® Elite MemberElite Member

    This is my first Chrome powered laptop, which I bought to experiment with and compare against Windows equivalents. I also have a Surface Pro 4 with identical hardware. This Pixelbook has excellent battery life compared to my Surface Pro 4. I am experiencing about 7-9 hours. It's light, sleek, fast, well built, and has a beautiful display. There is a learning curve figuring out how it all works (self help is minimal), but Google has 24hr chat support, which is fantastic. It integrates and syncs perfectly with my Pixel phone and my Google Home setup. While it is not a replacement for my mainstream Windows Graphics software (I use Alienware for that), it looks like the Pixelbook is the trend of the future and can be used for many things like MS Office, YouTube, Streaming video, etc. I bought the 256Gb version, but I think the 128Gb would have been plenty, as most Google apps are cloud based and Google Drive is included for storage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Chromebook

    Posted
    GRUMMAN14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had this for a little over a week and I am very impressed with it. For me it’s everything that I want. I would always advise someone to compare models and brands to find your fit. I use it for internet, Microsoft Office apps, basically minor office work. I know it can do more so I know I have a great product. It’s smooth. Easy to run. Keyboard is extremely comfortable. It’s light. Thin so it’s very portable. I purchased a skin (from Skinit.com) make it more decorative. Love the backlit keyboard. This definitely would be great for a high school or college student. You won’t be disappointed. Yes the cost is high but wait for a sale or get a lower model. Weigh your options.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Go w/ a lower tier chromebook!

    Posted
    IzzyM
    • Verified PurchaserVerified Purchase

    It is upsetting to me how this computer performs. I love how the chromebooks work at my school: simple. It is light weight and I love how the chrome OS updates automatically but I really believe this pixelbook should have spent longer in development. It is so light weight I feel like I am going to break it. I am so cauticous with it and now when I grip it it sounds like the internals are cracking. I am sad that I can not get a refund. This pixelbook performs similarly but for more money and more problems. The speakers pop, the battery does not hold a charge and the chrome search engine works worse on this than on my Mac.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing product

    Posted
    Zapote21
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got rid of a Windows laptop, ipad, and galaxy Tab S3 and bought this Pixelbook. No regrets. This thing is amazing. The keyboard is lit and has an excellent feel. 256 gb lets me download plenty of movies on Google Movies to watch on trips. The screen is amazing and clear. And I love the thin profile when I have it folded as a laptop. The availability of Android apps makes it complete. I have Word, Excel and Powerpoint, and can use it for work if I wish. Best decision ever.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Exactly what I was looking for, exactly!

    Posted
    Willis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had been debating between a laptop or tablet for a long time and just never pulled the trigger for whatever reason. Well I purchased a Pixel phone few months ago and I couldn't be happier, the best phone I have ever owned or used. So my thinking was that a Google Laptop should be just as good as my new phone. Man, I am so smart, it is! In fact it too exceeded my expectations. I highly recommend the Chromebooks! Androids Rock!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I use it every day

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: Fast and snappy, regardless of how many tabs I open. Compatible with all Android phone/tablet apps Best keyboard I've ever typed on Silicone wrist rests haven't dulled over 9 months Battery life is stellar Cons: Bezel is larger than the norm That's it No standard USB or SD card slots (there are 2 USB-C ports) Not really meant for creative users (Photoshop/Premiere)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stole That Pixelbook!

    Posted
    Ronnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Thanks out to Best Buy for letting me try out all those great chromebooks.I no longer picked up my Samsung Pro,fantastic machine by the way,Best Buy comes out with this steal of a deal on Pixel I5 256 gb ssd.Needless to say I couldn't sleep untill I got my money down on That Deal!After two wks couldn't be more happy.Everything on the machine is fantastic.I think I got the mostess for the money.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Its just a chromebook

    Posted
    CorruptSS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While battery, screen clarity, speakers and design are nice and good quality, i feel its truly just an overpriced chromebook. Chromebooks have their uses in the educational area or basic user area, but not for people who need access to multitude of programs and ample storage or printer support.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    NOT impressed

    Posted
    midnightservant
    • Verified PurchaserVerified Purchase

    Yeah, it does some ok stuff. Reminds me of the 1st generation Slate I purchased and returned. Very uncomfortable knifesharp edges, esp. in tablet mode. Only single, selfie facing camera, SUCKS. Over $1000 and not worth even half of that. I want my low RAM, memory clogged, worn battery Samsung tablet back

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple and Sleek

    Posted
    Jorgefree
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So glad we decided to go with this laptop for the house. We were replacing an old Tosibha and honestly after losing all our files from the hardrive crapping out keeping everything on the cloud sounded like a better plan. The only reason I don't give this laptop a 5 is because I can easily attach a portable dvd player to it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost there!

    Posted
    Niko08
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking to replace my MacBook Pro and it almost worked out. The pixelbook is an amazing device, especially if you're looking for a Chromebook. My biggest complaint about chromebooks right now is the file management system or lack there of. I still highly recommend this for the right person.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Be prepared to beta test (as usual)

    Posted
    jk12
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bluetooth randomly turns off. Instant Tethering with Pixel 2 stops working. Otherwise, this pricey laptop is usable. Pen is not worth the cost. Thick and not effectively used in apps. Circling things to search for gets old and could easily be replaced by a finger (it IS a touchscreen after all).

    No, I would not recommend this to a friend