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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 686 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers admire the Wifi - Mesh Router (AC1200) - 1 pack for its ease of use, extensive coverage, and improved range and signal strength, resulting in better performance and connectivity. Many users found setup to be quick and straightforward, leading to a positive overall experience. While some minor concerns regarding lag and buffering were raised, the vast majority of feedback was overwhelmingly positive. The product effectively addressed connectivity issues and improved internet performance for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 686 reviews
  • Rated 5 out of 5 stars

    They work!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally something to help my RING! I have a Ring doorbell that does not work because my internet box is too far. I bought three of these and put them in my house including my basement. The one in the basement now allows me to use my Echo Show for the ring doorbell. I'm going to get one more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice sub $100 perfect for entry smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost as good as an Apple Time Capsule ;) Easy set up done in under ten minutes. Cool classy modern contemporary design. The Google home app lets you priorities devices and mange everyone on your network. Caps at 50 WiFi devices. Compatible with Nest products off the bat. My speeds were 225 dl and 10 upload.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google home. The one with an ethernet out.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in. Tossed it in a corner, face up. Followed the prompts via the google home app. Been running with zero issues for about 2 weeks and change. Tried it with a nest mini and ge plug. Plug and play with those items.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Just want you need for clarity--It works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi Mesh Router is exactly what we needed to prevent poor connections. I'd strongly recommend this item for small to regular sized rooms. You might require additional devices on the same floor.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Stronger Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and does the job. My Wifi signal is so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!! Couldn't figure out why my isp wasn't working with some of the devices in my house. Got the Google wifi and eureka. I haven't quite figured out the pausing of the internet yet for certain devices but overall it's great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    AMAZING!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked just liked advertised. Super easy setup and really fast speeds through out my whole guest house. I will definitely refer this product to anyone who wants to increase their WiFi range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great for my modem. East to set up. I bought 2 more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great wifi coverage throughout apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router! I'm a 70 year old woman who is not necessarily tech savvy, but the directions to hooking up this router were so simple & so well explained that I was able to install & get it running all by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it, it’s amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has been the best thing I have ever purchased. My whole house get signal something that no even Orbi could do.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy Setup and Great Results

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Wifi is so simple to use and set up. It makes a big difference in eliminating spots in my home that received a weak signal from the router/modem I was using alone. If you have a two or three-story home or an outbuilding where you need internet, this is the answer. I originally used Google Wifi with cable and now I've switched to 5g internet. The switch was simple with no problems. This is a great product!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Drastic performance drop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I'm not too fond of this router. I have other Google Nest products such as the camera and hubs, and they perform very well. This AP advertises at least 1,500 sq. ft. of coverage, however, I find that to be a little bit of an exaggeration. I'm in a 1,000 sq. ft. apartment with a pretty open floor plan. I connected it to my T-Mobile Home 5G router and noticed a dramatic decrease in performance. Speed tests from T-Mobile to Google Point were approx. 913/102. Speed tests from the Google point to my devices were about 80/7 and very unstable. I tried several different settings, but nothing changed. I liked the idea of having real-time info about the devices, speeds, etc, but that benefit does not outweigh the performance drop. I returned it to the store and stayed with my T-Mobile 5G gateway. I believe that the upgraded Nest WiFi with WiFi 6 technology performs better than this one.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi KMan01, we truly appreciate your feedback on Google Wifi, and it’s unfortunate to learn your experience has not been ideal. We can imagine how hard you tried, and we understand that you have returned it back to the store and went back to your previous Wi-Fi system. If ever you want to try the Google Wifi again in the future, please know that our dedicated team is always here to provide you with services and support: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Google mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have two systems already each consisting of three pucks at different houses. This one was purchased as a stand alone for an apartment. Very easy to set up, great range, speed for streaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mesh Wi-Fi that Just works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mesh system that just works. Easy to setup, no hassle once online, updates itself and handles everything (gaming on my PS5, working on computers, streaming on TV and mobile phones) with no lag or issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router to see if my internet would work better. We live in a rural area and so far this is working great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage avoid

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an utter piece of garbage this product it. No instructions at all included. Once you figure out to go through the google home app it takes you through a myriad of steps only to fail repeatedly with no tech support option. Best Buy should stop selling such garbage

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi HollowayinFtLauderdale, thanks for your feedback about Google Wifi. We’re sorry to hear that the installation experience was less than ideal. Your feedback is important to us, and we’d like to help you the best way possible. Feel free to contact our support team, so we can assist you with the installation and answer all your queries. Here’s our support link: https://support.google.com/wifi/gethelp madebygoogle

  • Pros mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Arrived damaged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My object arrived broken (shipped to my home).. operates properly. But, the item arrived in two when unboxed.. inside plastic that connects two pieces was shattered, but what kept it working was the wires keeping it together. I was in need of the item I purchased that I just kept it. But, I’m very disappointed & unsatisfied.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, thanks for sharing your experience about Google Wifi. We’re sorry to hear that you had issues with your purchase. We can imagine how disappointing this experience may have been for you. We suggest contacting BestBuy for an exchange.

      If you need assistance with the product itself, you can always contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Connectivity, Coverage, Overall performance

    Rated 5 out of 5 stars

    Best router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works great, is easy to setup and manage. This router also looks great. Im very satisfied with this purchase. On a 200mbs internet connection i have 6 devices connected effortlessly. With the ability to prioritize a device for bandwidth. I live in a 500 sqr ft space that this covers perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a used of Google Wifi for the past 2 years and have been more than satisfied with it. I was starting to get some slow areas in my new house at times so I thought why not upgrade. I have a new ranch home that is about 2300sq. ft with the garage. Some of the things I really liked about the Nest Wifi over the Google Wif are as follows: Look is much sleeker and fits in better with our decor. Google Assistant built into the Wifi point. Ability to consolidate Google Wifi and Google Home app. together. Able to add Google Wifi points to Nest system. (I now have 4 wifi points in my 2300 sq. ft., probably overkill) Ease of setup. It probably took me 20 minutes to set up the system. It took about another 30 minutes to add my old wifi points to the system. I just ran a speed test and my 400mbps Spectrum internet is currently at 435mbps download and 19.3mbps upload so it is blazing fast. You can also ask the Assistant in the wifi point to run a speed test and it will repeat te readings back to you. If you have not used the Google Home app it is very intuitive and easy to use but you may have to dig down into some menus to find what you need. The ability to set up schedules for certain devices works well and I could turn off my Grandson's X-Box from Florida when he was in Wisconsin watching our house. The only drawback that I have found is the wifi point with Google Assistant built in did not seem to be hearing us very well when I had it in the area below a shelf in our tv console. As soon as I moved it out in the open more it works great. I am very satisfied with this system and highly recommend it to anyone unless you want to go in a tweak a bunch of settings which this does not allow

    I would recommend this to a friend
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