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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 116 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend

Customers are saying

Customers are satisfied with the portability of the Dualcharge 5000 mAh Portable Charger, finding it perfect for outdoor activities like camping. However, they are not impressed with its solar charging capabilities, stating that it is ineffective. Additionally, some customers have concerns about the battery life and durability of the charger, reporting that it runs out quickly and breaks easily.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-116 of 116 reviews
  • Rated 1 out of 5 stars

    Below expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought that’s this solar charger will worked as expected, but it wasn’t the case. It never changed the battery full no matter how long it stays on sun.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never charged with sun

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing never get charge in sun. Also a full charge just give 50% of battery charge in an iPhone. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t charge more than one thing at a time plus it fell from a very short height and completely fell apart due to poor quality and cheap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would charger even with it being in direct sunlight for over 7 hours. Sent the product back twice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already broken

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the charger 3 times and now it's broken. I do not recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked one time and broke. Did not hold charge after working just one time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used 1 time after I charged it. Solar charger never worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job but does NOT charge with solar plug in only

    No, I would not recommend this to a friend
  • Cons mentioned:
    Solar charging

    Rated 1 out of 5 stars

    Didn't do it's job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the GoPro and picked it up at my local Best Buy so that I could take it camping and have a charger 2 recharge just my cell phone. It was brand new and in the original packaging, untampered. I have had solar chargers in the past and they've performed well with a reasonable to impressive lifespan. This past weekend was crystal clear with direct sunlight from approximately 8 a.m. until 7 p.m. . After following the instructions and charging my phone and a friend's phone (both phones only charged from 25% - 45% bat. life) I set it in sun to pull solar charge. Nothing happened. I read the instructions again and followed the instructions again, nothing happened. Not even one solid bar. I tried it again the following day and nothing at all happened. This left me stranded without a phone for the majority of the weekend and the site we were camping at was quite remote. I was not pleased or happy with anything about this charger. I'll be returning it to Best Buy as soon as possible. Complete let down.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Solar charging

    Rated 1 out of 5 stars

    Solar Doesn't Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The solar portion of the charger doesn't work. I've tried many times to get this external battery pack to charge without luck. The light glows green like it's charging, but nothing happens. Seeing as how the reason I bought it was for the solar portion, I'm disappointed. Even when it's charging other devices it's pathetic. I fully charged it from an outlet and then charged my Bluetooth earbuds that I let die to test this...the power bank died before it finished charging the earbuds.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great charger!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, keeps my cell charged when on the lake or in the Grand Canyon!

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 5 out of 5 stars

    Excelent For Outdoor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this device for about 6 months and it didnt failed me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother with this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and when I got home the thing didn't work. I tired it with multiple devices under different light settings and still it wouldn't work. I took it back and exchanged it for another thinking it was a lemon but that was not the case. The replacement would also not work. Got a refund and now trying out the Goal Zero.

    No, I would not recommend this to a friend
    • Brand response from GoPole - Customer Support
      Posted .

      Sorry for the issues, in the event that you experience an issue with your GoPole product in the future, please contact us and one of our representatives will assist you with receiving a replacement under our lifetime warranty.

      https://www.gopole.com/contact gopole

  • Rated 1 out of 5 stars

    Doesn't Charge in Light!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if mine is one of the faulty models that were previously mentioned, but I've had my unit sitting on a window sill for a week and still hasn't charged. Only a green light. Unit will charge if I plug in though, but that's not the reason I bought this. I have plenty of those kinds of chargers. Also, it's poorly built. The rubber plugs ended up popping out and won't stay in holes. BB, you need to stop selling this product!!! DO NOT BUY!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product to charge your go pro devices and smartphones, solar panel works great even in low light situations. solid product for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't last!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this 4 times in 6 months and now.....nothing....when charged it shows 4 lights....but hook up a device and nothing. I expect better quality from Best Buy...just bought one from Amazon....works great.

    No, I would not recommend this to a friend
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