Customer Ratings & Reviews
- Model:
- 1116800-18
- SKU:
- 6304500
to a friend
Customers are saying
Customers are delighted by the Premium & Business Tax Software, although some users have reported difficulties with the software download. Several comments highlight problems accessing the download link and completing the installation process. These issues appear to be ongoing. Further development is needed to address these download problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Download
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software failed to download and BB customer service failed to provide any assistance other than offering a refund that I should expect in 30-days. Spent over 2-3 hours dealing with something that I should have been easy to do. Avoid the "digital download".
No, I would not recommend this to a friendBrand response from H&R Block
Posted .We are so sorry to hear you are having trouble with this year's tax software. Hopefully, you have been able to resolve by now but if not, I encourage you to reach out to our Client Services team at 1-800-HRBLOCK between the hours of 7am and 7pm CST.
- Cons mentioned:Download
Does not download
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The download link does not work, it says "File not found", tried all browsers with no success.
No, I would not recommend this to a friendBrand response from H&R Block
Posted .Hello -
I'm sorry to hear you're having trouble with our product. Please reach out to our Client Services team at 1-800-HRBLOCK between the hours of 7am and 7pm CST and they will resolve
Does Everything I Need It To
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient and efficient. Especially since I've been a user for years. all my data moves forward making tax time quick and easy.
I would recommend this to a friendBrand response from H&R Block
Posted .Hello - We are so happy to hear you find H&R Block tax software convenient and efficient. Thank you for your loyalty.
easy to use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use, worth to own it! I use this tax software to finish my tax return within 3 days.
I would recommend this to a friend- Cons mentioned:Download
DL still doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this (2/13) and apparently the download issue still isn't fixed. I get a file not found when I'm trying to download. They're going to resend the product, but I'm not holding out too much hope that it's going to work. I'll update if it's actually fixed, but my hope is that this gets someone's attention.
No, I would not recommend this to a friendBrand response from H&R Block
Posted .We are so sorry to hear of your experience with purchasing our product through Best Buy. If you are still having trouble, you can reach out to our Client Services team at 1-800-HRBLOCK between the hours of 7am and 7pm CST.
Bad Download Link
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The link to the download in the digital library refers to a non-existent file. I'm on my 4th online chat and 2nd call to support trying to get the issue resolved. Steer clear and download straight from HR Block.
No, I would not recommend this to a friendBrand response from H&R Block
Posted .We are so sorry to hear you are having trouble with this year's tax software. Hopefully, you have been able to resolve by now but if not, I encourage you to reach out to our Client Services team at 1-800-HRBLOCK between the hours of 7am and 7pm CST.
