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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 14 reviews

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57%
would recommend
to a friend

Customers are saying

Customers frequently mention the ease of use as a positive aspect of the Premium & Business Tax Software, finding it user-friendly and helpful during tax season. However, some customers reported issues with the software download process. These issues ranged from unsuccessful downloads to receiving incorrect versions of the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Rated 1 out of 5 stars

    Riddled with glitches and bugs. Want Refund

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried using it. It had fields that were kind of invisible and got error at the very end while creating e-file. Didnt't let me create e-file even after that, with System info error. Tried customer support for straight 3 times (more than an hour each time) yet issue not resolved and now the Business filing deadline is tomorrow i.e 15th March and I am being told that there is an update that would come on 18th March. I may have to look for some other tax filing option and being a digital download not sure how I can get a refund.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Had to buy twice!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy twice!!! When the digital download did not work, Best Buy did nothing to fix. Chatted, called. Then when I contested the charge on my Best Buy VISA--it was denied. Found it a Staples in January 2022. This year, the business version can only be found online so I bought from H & R block directly. It works fine. Though I have bought other digital downloads before with no problems, never will again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good for simple taxes

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be very cautious using tax software when your taxes start to get more complicated. If there is a fault in the software, don't expect any support from HR Block Some of answers to questions you enter might be put into wrong forms. Once you have a business, pay an accountant to do them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HR block tax software

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best program ever for my bussines and do the correct numbers easy to install and also to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Business Tax software

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    H&R Block Business software makes tax time bearable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Software for a small business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I tried to order a download of Turbo Tax on Amazon with no luck. I generally use H&R Block for taxes but was unsure of what to buy since last years software either has been renamed or replaced. So far I have prepared a tax return which I was able to successfully file. So far so good.

    I would recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    H&R Block 2021 tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have given zero stars but wasn’t able to. I’ve talked to 3 people plus a chat at Best Buy and still no resolution. Downloading to digital library did not work. I was told by a rep that others were having to difficulty and I should contact H&R Block for help. I’m requesting a refund and will not purchase through tax software through Best Buy again

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 4 out of 5 stars

    Pretty Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is pretty good. We have been using H&R Block for a few years. The problem we had with it was the download.

    I would recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    This item sucks, along with the others!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it a negative or zero I would. Bestbuy handling of this sucks, especially after 9p when they have made sure that the download is the wrong year. I bought 2021 and 2020 - what I already have and downloaded LAST YEAR is what downloaded. Who is there to help? No one, except a chatbot that of course never helps and misunderstands everything. Dont buy this!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very impressed with the Business side of the application. Not nearly as easy to use as the Premium for a personal return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Yet Compatible with Windows 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software would be great if it was compatible with Windows 11. H&R Block is trying to remedy this issue, but in the meantime consumers are buying it, and it doesn’t work. I had to write a letter to H&R Block to request a refund

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tax Software

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the H&R Block software is better than the other. Love the diagnostics.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HR Block Tax Software is easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is easy to use, especially if you run a business with employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    H&R TAX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tax software always available at Best Buy.

    I would recommend this to a friend
  • Customer reviews from HRBlock

    User rating, 3.4 out of 5 stars with 79 reviews on HRBlock.

    See all HRBlock reviews
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