Main Content

Customer Ratings & Reviews

Hamilton Beach - BrewStation 12-Cup Coffee Maker - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 126 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 126 Reviews
  • Rating: 1 out of 5 stars

    quality not as good as previous brewstations

    Posted
    lahome
    • My Best Buy® Member

    We replaced our old brewstation with this unit after waiting months for it to become available. We were excited when it finally arrived. However, we are EXTREMELY disappointed and dissatisfied in this model, and are returning it for the following reasons: 1) Coffee taste is very weak, and a little bitter - even on the bold setting. We made it exactly as we have done with our previous brewstation, then tried adding more coffee (6 coffee measure scoops -the limit according to the instructions), and it's still weak. But it's not just weakness, the coffee does not have the same full flavor as before. That's probably due to the basket having multiple (way too many) holes, thereby not allowing water to sit long enough on the grounds. I can't understand the purpose of so many holes. I've never seen another coffee basket made like this. Also, the basket doesn't have lift up handle which makes removing it when it's hot difficult. 2) The dispenser is much more difficult to operate than on our previous brewstation, which has an identical looking dispenser. You have to push the cup against it just right or the coffee either doesn't come out or doesn't come out full force. Also, the depth of dispenser makes it more difficult to see the coffee going into the cup. This may be something I could get use to, but bad coffee flavor isn't. 3) Brewing noise is continuous - doesn't stop until the maker is turned off. The only improvement over our previous model is the removable water tank - which is why we bought this model. That is a great idea. But that is not enough of a reason to put up with inferior quality elsewhere. We will be returning to our previous model. On a positive note - I am very pleased that I can return this item to our Best Buy store and not have to mail it back.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Carafe-less Coffee Maker around.

    Posted
    SupremeBamaFan
    • My Best Buy® Member

    I am a long-term Brewstation alumni, owning 3 before this one. They were and still are the best carafe-less coffee maker on the market and are very competitive in price. Coffee Quality: Brewstation brew at the right temperature, the Bold setting allows plenty of contact with the beans, the hot plate doesn't burn the coffee when warming, and the coffee tastes good for hours. New Feature: Hamilton Beach could never build a water container that would not spill when transferring water from the sink to the pot, the new water chamber is a welcome feature. The Bold setting definitely changes the flavor of the coffee to a bolder taste, though regular is fine also. Competition: Cuisinart is the only real competition for Brewstations, but their reviews are bad and they are 2x as expensive. I would love Hamilton Beach to build these as metal, substantial appliances ... I'd buy that, but this is a no brain purchase if you wan't 12 cups of coffee and no glass. The sole weakness: I have now replaced 3 Brewstations for an upgrade. Each time the Brewstation was still working as a machine, but failed due to a $.50 piece in the coffee chamber (rubber gasket and/or filter screen). You cannot repair these things (they are permanent), so leaks or clogged screen are terminal. My Brewstations last 3 years or so. Enjoy, you can't go wrong.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Coffee Maker Design

    Posted
    bena2008
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Okay, so it seems that small kitchen appliances have gotten very inexpensive, and throw-away. At least this my experience with coffee makers, been going through 1-unit per year for the past many. Good brands, and high end units, from Cuisinart, Mr. Coffee and most recently Delonghi, all failed for one reason or another prematurely (less than a year). Well, when the last unit (Delonghi) stopped working after only 9-months, went out and picked up the Hamilton Beach - Brewstation 12-cup Coffeemaker, so far so good. Nice to see a change in design, this unit brews and holds up to 12-cups of coffee and dispenses it as needed. Easy clean-up and very convenient. The programming was easy, and straight forward, but most of all it brews a good hot cup of coffee, and gently warms it for two-hours. So, heres hoping it works this well for years, not just months like the aforementioned brands. Check out the detailed features on BestBuy.com and view the Demo Video from Hamilton Beach. Only negatives, as others have mentioned... condensation can drip down when lifting lid, to clean. I also think it needs 4-rubber feat, versus just two on the unit, to keep the unit from moving when filling your cup, but with a hand in the back to support, it works well. I think if you try it, you will be happy with it. But, I would love to help Hamilton Beach make improvements for the next version of the Brewstation Elite?

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    revised model coffee maker

    Posted
    JohneGadget
    • Verified PurchaserVerified Purchase

    After each brewing cycle, I have it on the warming cycle for 2 hours. During this time, it sounds like it's boiling my coffee and it persists the whole 2 hour cycle. I contacted the Hamilton Beach company customer service and was told that it's due too the two plates meshing so closely together. They told me to take a tablespoon and rap it on the plate of the coffee holder. The only thing I can take out of this, is, I'm mushrooming the metal plate. IF YOU KNOW THAT THIS IS AN ISSUE, WHY DOESN'T THE MANUFACTURE TAKE CARE OF THIS ??????? Doesn't make since that you wait for a customer too complain so you can give them this kind of remidy. NOT RIGHT !

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this coffee maker!

    Posted
    Watchininreno
    • My Best Buy® Elite Plus Member

    Are you frustrated with breaking glass carafes?? We were and we switched to this pot and have had no regrets. This is the second HB Brewstation we have owned. The first was broken in a move :(. we loved that pot so much we didn't consider any other make/model for the replacement. The design of this water container is different from our first pot and we actually like it much better. It is much easier to fill the water from our frig water dispenser with this current design. You can program several things.....start time, length of time to keep the coffee warm (up to 4 hours), boldness. It is very easy to clean...all the parts come off and can even go in the dishwasher. Highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great coffee maker, nice to get cup without drips

    Posted
    cmphoto
    • Verified PurchaserVerified Purchase

    Last brew station the water had to be carefully poured in, this one has a side compartment. Well engineered unit. Easy to set up, options for 1-4 hours on time, programming easy. Best part is that you don't have to wait for the brewing to stop to get coffee. Wish it had a larger capacity. 12 cups capacity is closer to 7 or 8. Capacity is not true 12 8 oz cups. Looks great sitting on our counter and makes great coffee. Got on sale at BB with free shipping. Best price on internet. Highly recommend this unit if you want straight forward easy to use coffee maker without the fuss of a "pot".

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love these Hamilton Beach coffee makers

    Posted
    MDC05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is our third Hamilton Beach Coffee Maker. We love the no carafe design. The old one was working fine, but slow, and we had let it get pretty gunked up, so decided that at the $40 price we could make the purchase of a new one. We especially like the container that you fill with water and then just "plug" in to the unit. That was my only complaint on the old model - too many spills and a narrow slot to pour water in. The new coffee maker has solved this problem and still has the other features we loved on the old one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Brewed Simplicity

    Posted
    OdeToCoffee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I went to Best Buy I had already but made up my mind for which coffee brewer I would purchase, but then I saw this option. One of the things that we have seen is once the coffee brewer goes bad, you're left with useless carafes, unless you get one that fits your current carafe. I realize replacing coffee brewers to fit my carafe was not what I wanted. I love how easy this brewer is not only for brewing fresh pots of coffee but also for the ease of how to clean the brewer. This coffee brew station soared in both categories and if you're looking for a great brewer that is simple, then look no further.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good coffee 'station'

    Posted
    Andre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good quality coffee maker with heated brewed coffee reservoir. It works well for those places where you don't really need (or want) a carafe and prefer the flexibility of pour on demand. No major issues, with the possible exception of the need to clean the reservoir daily before the next use. The heating plate may overheat and 'cook' coffee onto itself if left on with a low volume of coffee, so you do encounter some of the same problems with coffee pots that have been left on too long. All in all a good buy that suits our needs.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    dispenser clogs over time

    Posted
    jywf
    • My Best Buy® Member

    This was our second purchase. Not having to fuss with carafes was a good feature. Coffee taste is so-so, due to the fact that the water going over the grounds is not at a good temperature and then the coffee itself sits directly on a heating element in the receptacle, The coffee dispenser spout has a nonremovable filter that clogs with very-hard-to-clean coffee residue rendering the machine unusable. I've switched back to a carafe-style coffeemaker with a stainless steel carafe.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The Best of The Best

    Posted
    kellidanyail
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have the Hamilton Beach - BrewStation 12-Cup Coffeemaker - Black.Before purchasing this one,I had the one with the silver.This is a no mess,no fuss unit that I highly recommend.I only wish that when raising the lid to clean it is that the water condensation does not drip down inside by the warmers.No carafe is needed or wanted by us.I love the fact that you just sit your cup under it while pressing against the release to get the desired amount you need. 4 hours of keeping my coffee hot is perfect.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as good as other models

    Posted
    lbeberdick

    Bought this thinking it would be great to fill the tank from the filtered water from the fridge. but the tank doesn't fit. The coffee holder has no pour spout, so filling a thermos or serving device must be done from the spigot. Speaking of that, you have to press so hard the whole things moves. do not recommend this model. the previous one worked great for several years. and had a pour spout, took up much less room on the counter, and the storage tank could be used to fill the system from the fridge filtered water spout.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best coffeemaker we've had in many years!

    Posted
    bobolink21
    • Verified PurchaserVerified Purchase

    This is definitely a great coffeemaker. Love the easy lift off water reservoir and not having to pour water into a hard to reach place and twisting your wrist so it goes in. The removable water reservoir is wonderful, no spilling water all over trying to pour it into the coffeemaker while twisting your wrist to do it. Love no carafe, just press your cup to dispenser and press till cup is as full as you want; Like knowing how many cups are left in pot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall good purchase

    Posted
    zabrina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an older version of this product which lasted for at least 10 years. This was a nice improvement. I enjoy the option of making the coffee bold or only 3 to 4 cups. Also, the iced coffee option is a nice plus but I haven't tried that yet. The only negative I have found so far is the lid on the water tank is flimsy, doesn't close securely so you have to be careful when you have filled it up for the full pot. Otherwise, I would recommend it to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Coffeelover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Easy to fill the water container; easy to fill your cup with no glass carafe to break; keeps coffee hot (you can program it to stay warm up to 4 hours). We love it soooo much we bought a second one to have as a backup just in case something happens to it. Usually when I find a product I love and I have to replace it, it' slither been modified or discontinued. Didn't want to risk that with this great coffee pot!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cup of coffee

    Posted
    jimboh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My second Brew Station.First lasted 5 reliable years until small plastic nub on auto pour mechanism broke off.I don't know what it is about these machines, but they just seem to make a better tasting cup of coffee than any other I've had.Even my coffee conasseur sister who would normally walk to Starbucks while visiting,gave in and tried a cup, and was surprisingly impressed with how great the coffee from the Brew Station tasted.Not saying as good as a cup of Starbucks, but still a great tasting cup.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average quality...downgrade from previous units

    Posted
    PaulNJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this unit as a replacement for an older model which had developed leaks in the coffee carafe...benefit of this model was the removable water reservoir which makes the brewing process easier...however, the heating element on this unit does not work as well, the coffee has a burnt flavor and does not stay as hot which is a problem for a multi-cup coffeemaker...will use only when coffee will be used quickly...trying to fix my older model

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Prefer this type of coffee dispensing

    Posted
    Tbonerosie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my 3rd Brew Station however I'm not exactly pleased with the changes. What I don't like about it is it keeps leaning to the left when you are trying to pour a cup of coffee. Also when you fill it to the max for 12 cups, you're lucky if you get 5 actual cups!! Now granted I'm using larger mugs but when you're planning serving amounts, I get short changed every time. Otherwise I like the product. It makes good coffee (Dunkin's of course!)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad.

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had this coffee maker now for 2 months and he works great as advertised. It makes drinking coffee enjoyable. The only negative things I do not like about it is that the coffee needs to sit in canister for at least 10 min to really get hot. Solution is to put on timmer so when you wake up it's been sitting for a while. bold mode is my favorite coffee becomes muck more rich. I also thought the coffee maker feels a bit cheap, but time should tell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Buy this coffeemaker!

    Posted
    RAJM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First, there is no carafe, so no cleaning nasty carafes. Second, instead of only one cup at a time, you have a whole 2-12 cups, depending on how much water you put in. Just put your cup at the button & fill. Also, you can pre-program when it will brew, and whether you want it to stay on 2 or 3 hours. There is simply no reason not to buy this convenient, awesome coffee maker!! You'll never go back to one with a carafe.

    I would recommend this to a friend