Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,598 reviews
  • Rated 5 out of 5 stars

    SERVICE

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOP PEOPLE IN THE BUSY CANT BEAT THERE HONESTY AND THER WORK,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best buy representative was the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We feel so lucky to have had this representative for our programming issue. he was so personable and competent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New movie purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pretty good, not what I expected. Would have waited for it to come on TV if I had it to do over.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A big help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some difficulties with the set up and the Geek Squad was very helpful in getting us squared away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad! They do such a great job setting up your purchases, big or small!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too expensive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Excellent service. Excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben did a great job adding my Harmony remote! Everything on one remote makes it much easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sometimes still confusing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes patience and new people using it always is an issue, and convincing kids its a never ending issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my problem. Very courteous and knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anna is a real pro and went above and beyond to make sure we were set up completely wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job as usual!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use Geek Squad for all my purchases from Best Buy! Very knowledgeable and great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees that came to our home were so professional, friendly, and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had me rocking and rolling in no time. In,out and on their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my sons surround sound system .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get the best service from geek squad! They have the answer for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    if you need heip they are the ones to go to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to get this do for the wife has to muck problems running the new equ in to day up to date equ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. Need only one remote instead of five.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Steven did a great job of programming and explaining the new remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased with Best Buy’s Geek Squad! Very knowledgeable and professional!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad arrived on time and fixed the problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the knowledgeable member for knowing what to do and doing it in timely matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric Radcliff is superb. Very inteeigebt, knows his stuff, and is customer focused!

    I would recommend this to a friend