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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers are delighted by the Restore 2 Sound Machine's sound quality and find the alarm feature great for all. Users appreciate the product's ease of use and modern design, along with the gentle sunbeam light feature. Some customers feel the product is expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-102 of 102 reviews
  • Rated 1 out of 5 stars

    Complete waste of money and overly complicated.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This alarm clock plays brown noise which is helpful, but there are zero wake-up sounds that actually wake me up. Everything is soothing and relaxing and lulls me back to sleep. The one energizing playlist they have is EDM music with a terrifying DJ voice that would startle me awake in a horrible way. It’s not that difficult to build a sound machine, and alarm clock that both puts people to sleep and adequately wakes them up. The entire machine also feels cheaply made for the price. For example. I have the clock face set to show up when tapped and i have to do so at least 5 times. It also feels like light-weight cheaply made plastic. Not to mention it’s $5 a month for more sound options…. What sound options? Still slim picking and for the price it should be possible to upload different sounds/music. Don’t love that it also needs wifi to function properly. Extremely disappointed and will be looking for an alternative. There’s no reason this unit should be more than $40.

    No, I would not recommend this to a friend
    • Brand response from Hatch
      Posted .

      Hi Claire, thanks for sharing your feedback with us. We are so bummed to hear you’re having trouble with your Restore 2's clock display. This definitely sounds like something our support team can help with. We would love to connect with you to get this resolved. When you have a moment, please send us a message at [email protected] and make sure to include code HB23BZRE33 to help expedite the process.
      We look forward to getting this fixed for you.
      - Your friends at Hatch

  • Rated 2 out of 5 stars

    Hard to recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is beautiful and the app is fantastic. The negatives: +Light intensity is 170lux compared to others at 310 It’s almost as bright as a 20 watt light bulb +Most features require the subscription. The alarm clock that keeps on costing. +Alarm sound adjusts its sound level. I keep it at max, but when I’m awaken by my failsafe phone, Hatch has set itself to 30% volume.

    No, I would not recommend this to a friend
    • Brand response from Hatch
      Posted .

      Hi there, thanks for sharing your feedback with us. We are so bummed to hear you’re having trouble with your Restore 2's sound. This definitely sounds like something our support team can help with. We would love to connect with you to get this resolved. When you have a moment, please send us a message at [email protected] and make sure to include code HB23BZRE41 to help expedite the process.
      We look forward to getting this fixed for you.
      -Your friends at Hatch

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