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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 243 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 40" Class - LED - H5500 Series - 1080p - Smart - HDTV for its exceptional picture quality and impressive sound. Many users are pleased with the affordability of the TV, describing it as practical for its price. The easy setup process, particularly with the use of a phone, is also widely appreciated. However, some customers have expressed concerns about the remote control draining batteries quickly and the occasional slow performance of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 243 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good bedroom tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put this on the wall in my bedroom with a sound bar to increase sound quality. I use the apps along with a roku stick I had on hand. This setup is just what I was looking for in that particular room, it gives me good picture, plus lots of options. The only down side is I can’t adjust picture quality if I’m using an app included with the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    For $100 I really can’t complain.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $100 for this TV around Black Friday that may be the normal price I am not sure. We just needed something for the bedroom to keep on constantly while we sleep. The TV itself is not bad and like I said I really can’t complain but also I can lol Pros Picture is decent for what it is I like the remote compared to our roku TVs it’s longer Cons OS is slow and clunky Sound is pretty terrible. I turned off the “surround sound” and it became better. If I was buying a tv to use for more than just when I was sleeping I most likely would become annoyed at how delayed the tv is from when I hit the remote buttons and would exchange it for something better like a roku tv we have had 3 roku TVs and they all perform flawless.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      We are sorry to hear about your 40H5590F. Hisense USA strives to provide a quality product and it sounds like this did not meet your standards. A software update may resolve the issues you are having with the TV. Please give us a call at 1-888-935-8880. Hisense

  • Rated 1 out of 5 stars

    Came With a Cracked Screen/LED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Merely writing a review of this product to note how it arrived. I purchased this TV as a part of Best Buy’s Black Friday sale, and this TV was available ONLY through shipping (no in store pick up at all). I perceived that would not be a good idea to bounce on a fairly cheaper tv to come through the mail... As soon as I plug in the tv, it turns on to a cracked screen at the bottom left corner! Not entirely sure if it’s the screen itself or the LED, but regardless I’m incredibly frustrated with the lack of care in how this tv was shipped to me. I hope to be able to do an honest review of a non-defective TV as I return the one I currently have.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Unfortunately shipping damage happens but not to worry the unit can be exchanged with the retailer within their specified return period for an exchange. Thank you for your interest in Hisense USA and if you have any questions please give me a call at 1-888-935-8880. Hisense

  • Pros mentioned:
    Color, Ease of use, Picture quality
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it is to navigate through the apps on this smart tv! Only flaw would be that at times it’s slow, but other than that it’s a great tv. Good sound and color.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good Value for 40"!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television was advertised on a super sale for the holiday season! The picture quality is good you have access to Android TV and the regular online subscription with Roku. The only concern is the Television doesn't have bottoms to turn on or off if the remote control is not available for any reason. In conclusion, good value for the price and the features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    I am happy with my purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was simple and easy. The picture quality is great and navigating through the menus is fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Setup

    Rated 4 out of 5 stars

    OK TV at a great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV for my bedroom wanting something cheap but useable. I have bought into numerous Google devices and was happy to have an Android TV since it integrates. -setup is going to take at least 30 minutes and I am very techie/Google familiar. -theres some light bleed around the edges but not enough to bother me -sound is good, no need for a sound bar for my purposes -doesn't support 5g router channel but also isn't 4k so not a huge deal for a secondary TV -you can download apps from the app store, not sure if other reviewers just couldn't figure it out or what -blacks aren't very dark but as expected for a cheap TV Bottom line this is TV is great if it isn't your primary one and you want something cheap ($120)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 4 out of 5 stars

    Great for kids! All the Apps

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased week of black friday on a great deal. Tv is used in my daughters play room. Picture is good nothing to rave about. Sound gets very loud!. Had to mess with settings alot as it would be quiet one second then loud next scene, The best feature is Android tv. You can get just about every app possible. My girls use Disney+, netflix, youtube, our plex server. The interface is easy for my 2 7 year old daughters. The input changes when they turn on their nintendo switch. The one CON. The built in wifi adapter is very weak. I ended up using a powerline adapter that has worked great. If the tv snt going close to your router dont expect good results. For the $120 price this tv has been very good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Smart tv

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture, clear sound. Very light weight, so I could carry it by myself with no problem. And it’s a smart tv, so I didn’t need a firestick. Easy set up. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Great Starter bedroom TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The android operating system is ok compared to the Roku. It has a small processor in the tv which makes the android system go slower than it should. The picture is very good except for the extra light that shines around the board of the tv. It plays Netflix and Disney+ very well. I have it hooked to a ps4 and the picture is very good. No lag in the picture that is noticeable. Overall for $119 it is a great buy. Time will trek if it last very long.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and great price bought it for my son’s toy room, awesome features has pretty much all the apps you need to have a nice relaxing afternoon.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Nice tv for the size and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv for the cost the quality is nice. Got this as a gift for work as a raffle give away. People have enjoyed these before and asked for more

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these TVs on sale for my kids for Christmas. Nice picture and sound, easy set up and I really like the feature that allows them to Bluetooth to their Airpods. The only disappointment was when we found out that Android TVs are NOT compatible with the Spectrum TV app, whereas Spectrum is our cable provider and the reason we purchased a "smart tv" in the first place in order to access their app without the need for additional cable boxes. I read all the reviews and questions/answers online before purchasing and this specific question was answered incorrectly by Hisense customer service. If I had received accurate information, I would have purchased a Samsung TV that I know IS compatible with the Spectrum TV app. Also, at the full retail price of $200 I feel this TV is overpriced compared to other TVs in that price range but on sale it was a reasonable buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Amazing value for this Black Friday steal!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a feature packed smart tv. First time with an android smart TV interface and so far it was super easy to setup since it synced straight up via my google account. The picture is great and sound is AMAZING. I have 3 viźios, an insignia fire tv, toshiba, etc. and this value tv has best built in audio system of all my TV's!! Wish I would have gotten 3 more!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great inexpensive tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After replacing a Samsung twice in a year I bought this tv even though I never heard of it. For $150.00 it cant be beat! Picture is almost as good as Samsung but the sound is 10 times better. We no longer have to turn it all the way up to hear it and it sounds as if theres a soundbar attached ( theres not). Overall, after 3 weeks I’m very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    GREAT TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elderly mother needed a new t.v. [and one with a larger screen]. This smart television has great color and clarity even at close angle viewing. The 120Mhz refresh rate ensures visual quality and the pricing was perfectly within budget. Mom is loving those soap operas even more!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 40 inch tv I have Ever bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been looking for this exact size (40") to fit my entertainment center and this one popped up. Heard good things about the brand and it had more features than I was even looking for. So far it is the best tv I have Hands Down. Am very happy and would recommend it to Anyone!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great quality for a great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I just recently bought this TV and I will have to say that it is one of the more efficient and easy to use TVs out there. I have about 4 smart TVs in my home and the size and ease of use is what I like most about it. Would recommend for a bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for streaming.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV for my grandson so that he would be able to stream Netflix and You Tube and have a larger TV to play his games on. He is very happy with it and loves the ease of use and the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 3 out of 5 stars

    Great value at the sale price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up on a deal for right around$120 out the door to replace an old 32 inch that my cat topped off a stand. For the price VERY pleased with it. Sounds is a bit hollow, but planning to get a sound bar at some point. Picture is adequate for what it is, a bedroom TV that gets minimum use. Still getting used to the Android TV OS, but it does get the job done. Better than my old tv that I had to get content thru my Xbox.

    I would recommend this to a friend
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