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Customer Ratings & Reviews

Hisense - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 249 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 249 Reviews
  • Rating: 5 out of 5 stars

    Great 4K HDR for the price.

    Posted
    Matt
    • My Best Buy® MemberMember

    I was looking for a 4K TV that supported HDR to use with my PS4 Pro. This TV does support HDR10 (even though it is not advertised as such) and has outstanding picture quality for the price in my opinion. I paid $429 for this TV, ($100 off regular price of $529). I could find little information on this model# on the internet and it isn't even on Hisense's website. I contacted them directly via their chat support and asked them questions. They confirmed the unit does support HDR10. This is apparently a new 2017 model in the H6 series so their is not much info out yet. The built-in Youtube and Netflix apps support 4K HDR streaming out of the box and looks fabulous, so that saves having to get an external unit such as a Roku or Shield TV (great value). The TV currently does NOT have a Hulu app though, so you will need a different devices for that if that is a concern for you. Gaming on my PS4 Pro looks fantastic and the games the support HDR definitely show an improvement over non-HDR and the 4K resolution is great. I tested Fallout 4, GTA V, The Witness, Overwatch, Skyrim Special Edition and Injustice 2. All games look fantastic, especially the ones that support HDR. I included pictures I took with my phone camera in the dark of Injustice 2 with HDR10 turned on and off. In the calibration I can see a difference up to about 500-600 which i believe is nits, so this doesn't quite hit the full 1000 nits a more expensive TV such as an OLED would, but this is 1/3 the price and is outstanding for less than $500 for a 55 inch.

    I would recommend this to a friend

    • Brand response

      HisenseProductExpert

      Hi Matt! Thanks for sharing the fantastic gaming experience you had with this TV! Great pictures! Hisense

  • Rating: 5 out of 5 stars

    Affordable 4k TV with good picture and great sound

    Posted
    Aaron

    The bottom line: This tv is at an affordable price. Has a very clear picture and has surprisingly good sound! The long story: I upgraded from a 32" Hisense LCD 1080p HD TV. I have been satisfied as a Hisense customer for a number of years. They have affordable products that are pretty high quality. If you don't need the absolute best in TVs - Hisense is a practical, affordable choice. I don't believe you really get two, three or four times the value from other TV brands compared to the performance of this tv. For under $500 you can't go wrong and you aren't missing out on much picture quality. The TV has a fantastic picture that still makes me say "wow!!" even after a week of use. The TV has a refresh rate of at least 60 hz, not sure if it is capped there. I am able to game in 4k 60fps on this tv and it looks crystal clear. The TV comes pre-installed with Netflix, Youtube, and Amazon video apps which in my book is actually a negative, I don't need a "smart" tv that has to be connected to the internet. This tv still has the option to not connect to a network if you don't want to. I will be trying that option soon as most "smart" TV's are extremely vulnerable from a security perspective. I purchased the Best Buy protection plan for a 5-year guarantee against damage or defect. I doubt the tv will have any issues, but it pays to be safe. The sound of the tv needs to be commended as it is loud even set at 40/100. The sound comes out of the back of the tv from two locations to give a bit of a "surround sound" vibe. I actually stopped using my attached speakers because the TV sounded louder and had a better quality! I would recommend to a friend without a second thought. It's a good tv at a very reasonable price. I would recommend to buy an extended warranty as some large TVs in this price range often have some bugs to be worked out.

    I would recommend this to a friend

    • Brand response

      HisenseProductExpert

      Hi Aaron! What a fantastic review! We appreciate your continuous support for Hisense! Hisense

  • Rating: 4 out of 5 stars

    A 4K for the Masses

    Posted
    Redsuby
    • My Best Buy® MemberMember

    I was in the market for a new TV and saw this on sale. I have heard of the brand before but never owned one. After seeing all the specs I thought I'd give it a try, I've owned Sony's and LG's in the past and usually stay away from brands like this. Set up was easy and the TV looks good ascetically, picture and sound quality are superb (after some tweaking). All the ports work and the smart portion is basic but adequate. HDR10 works flawlessly with the PS4, and it does everything EXCEPT for the Motion Rate 120. Its not an option you can adjust in the settings. The TV is 60Hz, I called customer service just to make sure. After explaining it to them, the person told me that my TV does not support Motion Rate 120. Even though its listed right on the box and on Hisense's website. I am disappointed as this was one of the selling points of the TV. She then told me my case would be forwarded to their tech team and then I'll receive a call. This is where I'm at with it, I would have given this TV 5 stars if it was listed as 60Hz, and not be mislead. I'll update this review if they ever get back to me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow

    Posted
    TrueSurprise

    Great deal. Wasn't looking specifically to buy a 4kTV just yet, but browsing online I saw the Hisense. What was cool I was able to get it for $400 b4 tax. The reviews are legit, I could not find this model no where online for YouTube reviews. Works well with your XBOX One S. I know the new Xbox X is coming out but the One S is all I need. So yes, this TV runs HDR. Must go to the TV Settings on the Hisense, then System. Once in System, scroll down to 2.0 HDMI and select Enhanced Format. Plenty of tips for the XBox One S settings setup online, not too much to do anyways. Great 4K TV for half the price of top brands, don't hesitate, get it!! Oh, I could only upload 2 pics. I wanted to show all the green check marks on the Xbox One S part of it to show the Hisense connection with the Xbox One S.

    I would recommend this to a friend

    • Brand response

      HisenseProductExpert

      Wow! Thank you so much for the detailed compliment! Enjoy your Hisense and let us know if there is anything else we can do for you. Hisense

  • Rating: 5 out of 5 stars

    Great Entry Level 4k Tv- Wont Break The Bank

    Posted
    Ryguy

    Hisense is producing quality TV's at a price point that I am willing to pay.. No way would I would pay nearly a Grand for a 55 inch TV that Sony, Samsung, LG are producing. I owned an expensive Sony and it died one year after purchase and Warranty expired 2 weeks before it died! I am NEVER buying a Sony TV again! TV works great so far. The Apps are quick, easy to control and most important responsive to commands. The remote feels well built and the buttons feel premium( No Light up Feature) but that is asking to much for this price point. Access Apps by pressing Netflix, VUDU, Amazon, Youtube on the remote, very convenient. Picture is smooth out of the box, I have not even calibrated the TV and it looks 10/10 so far. I am watching Netflix 4k and the picture is looks vibrant, smooth, color is vivid, alive and with the screen size you feel immersed! Pro: Picture, Apps, Remote, Cons: Plastic Construction.. I guess if you spend more they give you metal legs and such.. Overall: Great entry Level 4k with basic features that won't break the bank. I like the TV and would buy again! I might even go 65 inch!!

    I would recommend this to a friend

    • Brand response

      HisenseProductExpert

      Wow! Thank you so much for the detailed compliment! Enjoy your Hisense and let us know if there is anything else we can do for you. Hisense

  • Rating: 2 out of 5 stars

    Great...then...disappointed

    Posted
    Caveman

    I've had this TV for exactly 12 months and 19 days, and everything was working fine until yesterday morning when all of the sudden the remote stopped working and the buttons on the back panel stopped functioning. I no longer have any sound and I can't reset the settings because I can't access the menu. My XBox still has picture, but that's it. I can't access any of the TV's apps. Unplugging the TV, changing batteries, nothing works. I've been on the phone with Hisense customer service for the past 2 days and they keep telling me that they will email me a link with instructions to upload my receipt to start the warranty process. After 2 days, I'm still waiting for the email. If they can fix my issue, then I'll gladly change this to a 5 star review because I really like the TV and the value, but it's only a year old and it already needs work. Super frustrated.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic TV are a great price.

    Posted
    rick
    • My Best Buy® MemberMember

    I am not very familiar with Hisense, but after reading that they took over the Samsung manufacturing plant in north America, I decided to give the TV a shot. I got this on sale for $429.00, and cant say enough good things about it. The picture is fantastic in 4k..the sound is deep and loud, and it also has HDR for amazing colors. My only complaint the lack of apps such as HULU. Not a big concern for me as I have many devices streaming this through the TV. Also, I am surprised the description on best buys website does not mention HDR. It is a big selling point. Also, the TV is 120hz, another spec that best buy did not mention. Bang for the buck, I am more than happy with the set.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does everything well, no idea how at the price

    Posted
    997Turbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    uder 400 bucks for a 55 inch 4k LED. I paid 1600 for that 18 months ago and 4k for an 80 inch last month. Impulse buy and really like it. The picture is only limited by the source - go to the 4k page on youtube and it proves its a great device. For such an amazing price i have been waiting for it to break and im sure its not built to the highest standards so if a video purist or want something that will the primary for many people i would have spent more for something that, without any merit i place more trust in. From an actual use perspective I couldnt be happier and have bought two more as presents for Jr people at my company when they get their first appartment. Sounds absurd but a 55 inch 4k costs less than taking them out to a top shelf dinner to celebrate. Buy it and save your money or buy two because you can.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best entry level 4K TV out there

    Posted
    bryman

    I have no complaints for this TV. For the price and the size, it is an absolute steal. The pixels, color, and quality and perfect. I was also very surprised at the power of the sound. For the most part going up to a volume of 25 is plenty loud to watch movies at. Gaming on it looks stunning, and there is little to know input lag at all. I feel no different playing Call Of Duty on this TV than on my old one, possibly even better. The smart TV apps load nicely and are very easy to access. We will see about longevity, however this TV so far performs better than I could ask for with how affordable it is to get into entry level 4K. 100% recommend. Hisense is really building a name for themselves!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    Ajp1981

    So we bought this tv back at the end of March of this year and it’s been great so far except YouTube stopped loading a couple months ago, and This afternoon we were watching a college football game and all of the sudden verticals lines went across the screen and the tv won’t return to a regular picture anymore no matter what I put we are on and we can’t watch the smartv apps. We didn’t save the receipt after we got it all hooked up and the tv was active and working. To top it off we didn’t get insurance on the tv because who thinks that you will really need it when you are purchasing a new product. This is something we shouldn’t have to worry about, at least for the first couple of years of owning it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great TV if it worked

    Posted
    Brittanyjoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this 55" TV for the living room because you can't beat the price for the picture and size quality a month ago on July 12, 2017. My family and I are not big on watching TV only running a few hours a day. The picture quality is amazing but it stopped turning on and now a month later it's not working. Stupid me I didn't buy Best Buy insurance and now I'm going directly to Hiesense warranty company which has been let's say different and difficult (Buy Best Buy Insurance Always). Hisense is sending a technician out next week but now I have a TV that not working and I don't know what's going to happen next. If you plan on buying this TV make sure you have Best Buy insurance! Overall great TV when it worked for a month.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Hello! Sorry that you had an unpleasant experience with our service! That is not the type of experience we want for our customers. Please direct message us on Hisense USA Facebook (https://www.facebook.com/hisenseusa/) with your contact info so we can send you a free replacement. Make sure you include the review when you message us. Thank you! Hisense

  • Rating: 5 out of 5 stars

    Excellent Value

    Posted
    Rick110
    • My Best Buy® MemberMember

    Not needing a TV immediately, I had the benefit of being able to spend a couple of months researching televisions. After reading reviews and going into the store to look at picture quality, I kept coming back to buying this TV. The only roadblock was the name, I had never heard of Hisense. However, google let me know that Hisense owns Sharp, and the quality of the two are nearly identical. This is easily confirmed with an eye test...so I bought it. Set up could not have been easier. I absolutely love the picture quality and Smart TV format. I added Chromecast, and that was seamless as well. I am very happy with my decision. I have a Sharp 60 inch Aquos in my other home, and this picture is far superior.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely pleased with 4K color

    Posted
    Coffeehound
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband and I are both very pleased with the entire purchasing experience with Best Buy. The Hisense 4K was very affordable. I didn't think we could find the high resolution for under $400. Although we had not heard of that brand before, we decided to try it. We also purchased a sound bar for half off at $49.00 which really enhances the sound. Delivery was FREE and the two delivery men removed our old, 65" projection tv for a $15 charge. We saved so much on the 4K tv that we bought the longest service agreement available. Total purchase with everything was under $700. There are a variety of choices for the color you would like on the tv remote, so you can select what you need. We went with factory default and are VERY pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    4K is 4K

    Posted
    GreatChoice
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great 4k TV for half the price vs the "big boy brands"! Picture quality is crisp and settings are smart and simple plus easy setup. Sound is good from the TV itself, but I still use my sound bar system. Read the reviews, they are all true. Works well with the Xbox One S. 4k movies are indeed the true 4k. Attached a pic of the 4k format it runs thru my Xbox One S.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT TV FOR THE PRICE

    Posted
    meccanoble

    This is a great tv, especially for the price. Best Buy told me Hisense is a Sharp brand or cheaper brand and though the physical aspects may be considered cheaply made, the quality of picture is not. We have a 65" Sharp purchased from Best Buy a year ago and the remote for Hisense works for the Sharp so there must be a connection. We havent tested every feature but movies, games, etc all work. As others mentioned, you get different quality from different HDMI ports. For the price, especially when on sale, this tv is worth it. My only concern is long term use. Its been almost a month and no issues....so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Just as good as the top brands

    Posted
    steffiefreeze
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The price of the tv is what attracted me to it. After reading the reviews I pulled the trigger. The picture and sound quality are on point with some of the more expensive brands with the same features. I only wish it had Roku built in instead of their own os. Would like to be able to access ESPN app for games not aired on cable, but I purchased a roku stick for those instances. I don't use the tv for gaming or watching a lot of movies. It's a basement family room tv for basic viewing. My daughter uses the Netflix and YouTube apps. So far no complaints.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Amanda

    Prior to this tv, I had a 10 year old Vizio. I wish I'd kept it. The picture is fine, there's nothing wrong in that respect, however I still rely upon my Fire stick for programming for several reasons. One is that this tv barely picks up my Wi-Fi, but the fire stick does just fine. Second, it has extremely limited apps built-in or available for download, in my opinion negating the idea of a "smart" TV. The price is nice but to me it's not worth the trade off. I see more pixelated and buffering tv than I ever did with my trusty old Vizio.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best decision ever

    Posted
    818daddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I walked in wanting the deal of the day tv but it was 49 inch The salesman recommended A better brand so I looked for others in my price range and let me tel u something better than I anticipated and super fast.netflix already installed and Hulu I got the 55 inch 4 k for $400 and the picture is so much better than my old $1500 tv that this one is replacing Sound is awesome wifi is great never had connection problems Never heard the brand before but trust me Big Bang for ur buck

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good for budget, but not perfect

    Posted
    Jason

    The pixels are fantastic, colors are great. I love it, but...for somehow, my unit has the problem with the dark corners. Everthing in the middle looks good, but the corners look little bit darker. Not really bad, but it is noticeable if you turn all the room lights off, and that really bugs me.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 1 out of 5 stars

    Screen broke within first month of use

    Posted
    DrDela
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was initially very happy with this TV which was being used for a sport/gaming room. Unfortunately, after only being used for one month, the screen must have cracked from a very simple move from one room to the other. The tv was not mishandled in any way but now shows a large vertical stripe on the screen image. According to geek squad this is not covered under the manufacturers warranty. Difficult to recommend a product that is not backed by the manufacturer. Buy the protection plan.

    No, I would not recommend this to a friend