Customer Ratings & Reviews

Excellent work. Not only did they reset everything, they taught me how to do it if it needs it in the future!! A++ Service!

Your Geek Squad specialist, Josh, did an excellent job troubleshooting an audio issue I was having with my new AV receiver, after I had connected & set it up. I had been unable to get an audio connection from my smart tv - Josh was able to troubleshoot & solve my connection issue pretty quickly - it was due to a faulty cable, had it working smoothly, then checked all the other online/programmed connections for me to make sure all was good - an excellent job done by your highly qualified agent here - he really helped me out when I needed it!

My AV receiver had “no sound, no video”. The receiver was found to be at fault in a technician review on 5/16/24. David from the Geek Squad was sent to confirm the receiver was at fault on 5/31/24. Fortunately David was able to get the entire system working during his consultation. David believes the cable box should be replaced if I have issues in the future. Thank you David!

The individual (Leo) arrived on-time and was very knowledgeable about our set up. He helped diagnose the problem and talked us through several alternatives. As a result, we are purchasing a new home theater for less than we paid for the one we set up 18 years ago.

I use so many services that wasn't best buy for years. After being ripped off for the last time i said to myself let me give best by a chance. Best buy geek looked at my computer and fixed it for no charge. Then he told me about joining the service plan at best buy. It was the best thing i did. Not only will the geeks fix what they can fix but also recommend your best options. One of many best things they do is take time to teach you. The best buy i go to in south point ive learned so much how to work my computer from them and i am grateful for our relationship. I believe ive had a greek contact for about five years and will continue. Plus ive used geek service at my home to set my tv's up.

This service by Geek Squad was to troubleshoot why my audio would get out of sync with the video. When they arrived, the Geek Squad person explained that Roku Stick had problems working with Xfinity Stream, and that it was a known issue, and it was acknowledged by Roku. There was nothing I could do with my current setup, but it was really good to know what the problem was. It was kind of a wasted effort by Geek Squad, but I'm grateful that they made the effort. Thanks Geek Squad!

Agent reviewed all connections. Adjusted and checked everything pertaining to problem. Solved problem in an expedient manner.

Very knowledgeable Tecnician. Identified our problem and gave us options for repair.

When the two guys came out, they figured out how to have my Apple TV remote control my entire media center, instead of simply replacing another remote I had. Replacing the other remote would’ve cost me hundreds of dollars but they took their time looking at my media center and realized I didn’t need that so they saved me hundreds of dollars and they watch me through how to use the remote and make sure I knew how to control the media center before they left

Anae came over and reorganized all the wifi in my apartment plus she clean up all the extra and superfl wiring left from previous technicians. Now everything works !!!

Overall highly recommend using the Geek Squad for your home theatre issues. Twice I’ve had them out, first on initial setup and now after having two different satellite techs changing out my tv service. Things were not exactly right after their installations. The Geek Squad corrected what they had setup incorrectly to get my sound issues corrected and make sure of the tv setup on screen. And they answered some questions I had on possibly doing a few things wrong on the setup guide trying to correct some of my issues. Don’t hesitate to get an appointment with them so that you mat enjoys your viewing entertainment.

Christian, the Geek Squad rep was friendly, very knowledgeable and quickly resolved the problem.

Solved a very complicated technical problem which was really a total of eight problems and got everything working. Unbelievable. Stuck with it and never gave up. Even though it was frustrating (at least to me) he kept a cool head and was very pleasant the whole time, even threw in a quip or two while working on the problems. Have used Geek Squad before and was pleased with them then also. I highly recommend them and will be using them again in the near future as soon as I can get down to Best Buy and purchase some new components for another room.

found problem quickly and fixed the problem. reviewed and was impressed bt their knowledge. a big ma' halo maf

The guys were awesome being not a techy kind of gal they explained everything and even let me write it down so I know how to use my blue ray player. .

They arrived within the planned timeframe and quickly solved my TV-DVD issue (took less than 125 minutes)

they did the best they could . they couldn't get the door bell to ring with the house chimes like it did before but they were able to have alexa to notify when someone is at the door

10/24 troubleshoot visit with Joe Finney!! We have a custom set up that is a bit complicated. No problem for Joe. Now it works better than before. He understands audio/video and takes pride in his work. We havent had the best Geek Squad experiences but he changed that. We look forward to knowing he will be the one to help if needed in the future. A little late to write this review but it didnt come as a feedback email.

The squad came to my house and solved my connection issues on multiple access points. Works well now and helped me understand operating capabilites.

I am extremely grateful for the service provided by the Geek Squad associates, for their assistance in the store and when they visit my home office. Consistently, the Geek Squad associates are punctual, time-efficient, and knowledgeable. I was particularly impressed by the most recent service provided to connect a new television screen to my home theatre. The technician walked me through the process of how to turn every part of the system before he left.