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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 143 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers highly appreciate the heat and vibration features of the Pro Therapy Elite Shiatsu and Vibration Neck Massager. Many users found it effective in relieving tension and headaches, and praised its relaxing effect. The product is also considered reasonably priced and portable, making it a great gift option. However, some customers mentioned that the massager is a bit larger and heavier than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 143 reviews
  • Rated 5 out of 5 stars

    yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for neck pain from sleeping. ease of use was the beest quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for headaches

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for tension and headaches! It was a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works so good when I have headaches . I even bought one as a gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome product, I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 3 out of 5 stars

    Not bad but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my chronic pain. This one doesnt have a lot of features and it isnt very flexible. We had better neck and back massagers available at other retailers. It still massages pretty well, but you can get more bang for your buck with other products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Neck massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is as advertised. Works great. I needed this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I returned this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not hitting the spots I needed it on my neck and back

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device, really sooths the stiffness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, easy to use and can apply pressure as much i want. Comes handy for someone who sits in front of computer for most of the day...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps my neck after a long day!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. My only complaint is the heated function doesn't really get warm enough.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home so this is nice to use when I've been sitting for too long. I don't use the vibration feature but the shiatsu feature is great for neck tension.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great massager therapy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this product , help me a lot for my neck pain !!! I’m so happy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Neck Massager

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his neck massager. Love to come home after a long day, throw it around his neck and kick his feet up. It’s not too hard and very easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nahhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: We will be returning this. The massager heads are way too pointy for a good massage. It's so aggressive that it actually hurts more than it massages. I love me a deep tissue massage, but on the neck this just plain hurts. The heat doesn't work on it's own, which is a little bit of a bummer. The vibration is too loud to a point where it's just annoying enough. If you like sharp and pointy massages, this is actually a pretty good quality option. It feels quite sturdy and well made. I'd guess that it would last a few good years.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is a good massager, easy to use, and operate. It really does the trick and is able to dissolve stress knots in my upper back neck area,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK NECK MASSAGER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager works well but has one flaw. It should have straps so a person could wear it on their neck and not have to worry about holding the ends to keep it secure around a neck.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    neck massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this product to be as it says. it works from the bottom of my skull to the end of my neck and I feel more relaxed after I use it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    The best mothers day gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the best thing ive purchased for my mom on mothers day . She loves it and insisted on me trying it out and now i want one myself

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Best thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE!!! This thing is a game changer for people with chronic neck pain

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Not durable enough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not that great for me, i do have a larger back then others. A foam roller was better at this point and cheaper. Grips ripped on me in after 1 week.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very Loud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus product was very loud and it didn’t work very well. I returned it.

    No, I would not recommend this to a friend
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