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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 431 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers appreciate the added heat and find the massager relaxing at the end of the day. Many users are happy with its effectiveness in pain relief and that it works well overall. However, some users find the vibration to be weak, especially when the massager is operated on battery. Additionally, a few customers mentioned that the massager is a bit heavy and uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 431 reviews
  • Pros mentioned:
    Vibration

    Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t help my major neck pain. Still like it soothing vibrations. Good price sturdy item long lasting batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    Stress Reliever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This help relieve the stress in my neck. I used this very often. The vibration and heat combo is the best.

    I would recommend this to a friend
  • Cons mentioned:
    Cordless

    Rated 3 out of 5 stars

    Soothing corded massager

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager is more soothing than it is a deep massage therapy type device. The heat is mild and the two massage levels are essentially the same just one is much faster vibration. This massage is NOT rechargeable. It either has to be plugged in or use alkaline batteries. While using you need to use the handles to pull the unit close to your neck to really feel the massage. If you want a little help relaxing after being in front of your work monitor all day this is probably okay. If you have deeper pain or neck/shoulder issues, I'd say find something else.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    Soothes a sore neck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product and it works great. I just wish that I could use the heat and vibration features separately.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 4 out of 5 stars

    Adam

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If want that warm and messaging. It cool the neck. Not perfect, fair enough to give your neck a break.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    massager for neck tension

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this when I am sitting down after my PT to release some of the tension from my neck. This is comfortable to wear, I tend to use the hand-holds to hold it close to my neck while in use. I can't really say much about efficacy (since it is my personal experience solely for relaxing tightened muscles/strains), but for my purposes, it does give me some relief. Got it at the sale price which was why I purchased (don't recommend purchase at full price).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and does the job. I would recommend this product for any neck soreness.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    good but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. wish vibrate and heat could be done separately

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My girlfriend likes it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my girlfriend because she has frequent neck issues and she uses it regularly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heat

    Rated 5 out of 5 stars

    massager for quick fixes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a gift for my friend, he loves it, works well, charge is good, no issues with heating/overheating and helps you relax especially with being hunched over a computer for long. would recommend to buy 10/10. very portable, brought to hospital, clinic, and home.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Love that it heats up and vibrates.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 5 out of 5 stars

    Great for neck pain

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband. He is a Fork Lift Driver and since he is always looking up while doing his job he has a lot of neck pain. He has been using everyday and it is really helping him. The heat and vibration works great

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 3 out of 5 stars

    The battery box in the back of the neck massager.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager is good except for the battery box located in the middle of the back of the neck device. When wearing it, the box pushes against my neck; otherwise it's a relief to get heat & massage for my neck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great White Elephant gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a product we purchased for white elephant. We did test it and we love it. This is something we are going to try to get back in our White Elephant game.

    I would recommend this to a friend
  • Pros mentioned:
    Massage
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great Unit for the Price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little small in size but it works okay for the size and price. Of course, if you can get a bigger one that has 3 balls, please do. I got this for $9.99 and for that price, you can't say anything bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great effective massager

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager is great, easy to fold and feels so relaxing

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 3 out of 5 stars

    Good massage for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get muscle cramps in my neck a lot I guess due to my video game sitting posture but I seen this Wireless neck massager and shoulder massager on top deals recently at Best Buy it was on sale incredible deal the price was too good to let this novelty item Pass Me By so I ordered it online . Bestbuy.com and I picked it up curbside they brought it out to me wow I waited for them in the car and put it in my trunk I appreciate the curbside service that Best Buy do since I had this massager it helps a lot and it's real convenience because it takes batteries or you can plug it in by the wall

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 3 out of 5 stars

    Decent massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well. It could be stronger, but it is relaxing. It's weird that you have to use batteries to operate it, but still plug it in for the heat feature.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my girlfriend for Christmas. She really loves it. She has neck problems and the neck massager really helps with is heat and vibration settings.

    I would recommend this to a friend
  • Pros mentioned:
    Neck pain

    Rated 4 out of 5 stars

    good for people spending long hour in screen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since, the beginning of pandemic I have been working from home. I was experiencing pain around my neck. I bought this massager hoping to reduce pain, in fact it did work. I usually run for 15 min, so for I am happy with it.

    I would recommend this to a friend
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