Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 431 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers appreciate the added heat and find the massager relaxing at the end of the day. Many users are happy with its effectiveness in pain relief and that it works well overall. However, some users find the vibration to be weak, especially when the massager is operated on battery. Additionally, a few customers mentioned that the massager is a bit heavy and uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 431 reviews
  • Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price but it gets a little annoying having to use the hand straps to pull the massager into place for comfort and to distribute the heat evenly. But overall it’s a good product that will give some relief to aching neck and shoulder muscles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great neck massager

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for portable use as it has battery capability. Heater only works when plugged into outlet; very lightweight

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nazmul

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it is very useful for me, I am enjoying

    I would recommend this to a friend
  • Pros mentioned:
    Vibration

    Rated 5 out of 5 stars

    Warm and comfy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this at a very low price, I thought it wasn’t going to be good but was I wrong. It has a nice heating function and the vibration is good and strong, I wrap it around my neck and lay back and it feels so relaxing and it doesn’t relief tension, well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    GREAT NECK RELIEF

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A GREAT WAY TO UNWIND WARM DEEP MASSAGE TO RELIEVE MUSCLES.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    No More Pain

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked forward to using my neck massager when I get home from after a stressful day at work. It really does help to lose up those tight neck muscles. I wish they made a neck and shoulder massager. I would be willing to pay more money it.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    GREAT NECK VIBRATOR AND HEAT TOO!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I GOT THIS FOR MY SON TO USE ON HIS NECK WHEN HE GETS HOME FROM WORKING AT HIS ELECTRICAL JOBS! HE HURT HIS NECK YEARS AGO AND HE REALLY LIKES IT ! IT RELEIVES HIS ACHES AND PAINS WHEN HE USES IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and effective neck heat and massage device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my Mom. She had a fall and ended up with a neck sprain with spasms. Her doctor suggested heat prior to physical therapy sessions. Thought this would be something that would work well for that and for anytime she felt the need. It’s been great. Simple to use. Warm but not hot. Massage intensity is adjustable. She finds the lower level just fine for her neck. Adjustable fit so it’s easy on and off and can be snugged for individual comfort. I’d recommend giving it a try. Much safer and easier that a microwaveable sandbag or hot water bottle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Therapy vibration

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my son he didn’t like it. He didn’t feel the relief that its expected. Also it was not fix well and have to hold it with both hands. Very annoying.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t buy again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought as a gift for my mom and it didn’t really work well. It wasn’t much of a massager. It was an okay but not the best

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vibration

    Rated 3 out of 5 stars

    Good value, comfortable, but not warm enough

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's comfortable and has two vibration settings, but it is not hot enough for me. It is moderately warm. Multiple heat settings would be better. The prices is reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the pro therapy massager it was an item i have been waiting for and a great choice worth the wait i love it and the fact of it being compact and take it anywhere a true value

    I would recommend this to a friend
  • Pros mentioned:
    Vibration

    Rated 3 out of 5 stars

    Ok for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: nice neck pillow that vibrates Cons: heat only works when the massage part is on. I wouldn't consider it a massage just a vibrate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economical, But Good, Neck Massager

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vibration and heat features of the HoMedics neck massager helped alleviate the stiffness that I was experiencing in my neck, which was causing some numbness in my right shoulder. An economical solution to my problem. The only downside is that the massager is not portable (i.e., it needs to be plugged in). This massager, with a built in battery pack, would be extremely beneficial for use on flights.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Feels so good!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Often get a stiff neck while working, saw this and decided to give it a try. Works great! Two massage speeds with auto shutt off. Separate heat function is very nice! Comfortable to wear while working or watching TV.

    I would recommend this to a friend
  • Pros mentioned:
    Vibration

    Rated 3 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for what I paid. This is more of a vibration than an actual massage though. If you’re looking for something that actually kneads then this is not the product for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Heated neck massager

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this to a coworker as a Christmas gift exchange. She has raved about it since Christmas. She says she’s had a lot of neck massagers but the heated feature makes all the difference!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a waste of money not a good massager and it stopped working in less than a month

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Neck massager

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was such a great buy! I bought it for my boyfriend who was in a bad accident and he said this helped him so much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price. I only used once so far looking for way to using it again

    I would recommend this to a friend
Sponsored