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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 41 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are delighted by the Smart WiFi Energy Star Dehumidifier's performance and size, with many praising its effectiveness in dehumidifying large spaces and its convenient size. Positive feedback highlights its efficiency and quiet operation, although some users noted that the noise level increased with prolonged use. The unit's ability to meet expectations and function as advertised is a recurring theme in customer reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Rated 5 out of 5 stars

    David

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the home.my home has a moisture issue and the dehumidifier really took care of the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful enough to keep moisture out of our house, amazing how much it pulled.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant get the dang thing to drain into the floor, only will go into the pan and am having to empty twice a day. Dont like this product. Regret purchasing it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Dehumidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, not very quiet but ok. Water space not so big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, quiet and efficient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, quiet and efficient. This Honeywell dehumidifier with WiFi and app that tells you when the tank is full is perfect. I use in my basement and very satisfied with how well it has been working and the convenience of using the app.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well for my 1000 square feet basement. Like WiFi

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Efficient and Quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and quiet product with added value of being able to be controlled and monitored using the APP

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Quiet and efficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and a lot more efficient then the one it replaced. The app works very well.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    make sure you see bucket capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine - still trying to figure out voice control option, bucket capacity smaller than I thought it would be for the price of this item.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please do write in to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small reciprocal so i have to empty more often. Also I purchased this in February didn’t use it much in the winter and now it is not working in the summer when I need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Honeywell Dehumidifier

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my third Honeywell dehumidifier purchased in the past five years with the first two lasting under 24 months with minimal use. The last purchased from BestBuy stopped drawing moisture after just a few months of minimal use. I replaced it with a GE from another retailer. I doubt I'd purchase another Honeywell product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! I use it on a daily bases. It is for my humid Florida house! I purchased two of them. One for down stairs and one for upstairs! Actually I wanted to return but decided to keep it since I loved it so much!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Just ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I have to say anything, it would be that Worked well for its purpose

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to look into any of your concerns and troubleshoot for you. Please do write in to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great dehumidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been working nonstop since I turned on. The drain pipe was a bit short so I extended it so it drains into the forever dry sump pit. It’s getting better a cycling off. Amazing the amount of condensate it generates. Overall I am very satisfied.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. The length of the continuous drain tube is scientifically measured keeping in mind the amount of water it can expel, using the force of gravity. We do not recommend lengthening it. Please feel free to write to us at [email protected] or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST). We look forward to assisting you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Excellent Control of Humidity Levels in a Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dehumidifier is excellent for removing the moisture from a person's home. In just four hours of operation, our Dehumidifier removed two buckets of water from the main room in our home and dropped they humidity by 20 %.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 3 out of 5 stars

    Ok product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving this product 3 stars because it does work however, the continuous drain option does not. Pretty disappointed. Will be returning. Would not recommend for basement use.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for the inconvenience caused to you because of this Dehumidifier. Our customer support team will be able to look into all your concerns on continuous drainage and troublsehoot for you. Please feel free to write to us at [email protected] or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBC0726. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked well in the basement. The humidity level is where it should be. It started at 87%

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Richard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup per instructions and it works great. The emptying of the water collected is easy,

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was initially quiet but after 3 weeks of daily use, it is noticeable louder and I'll be returning it.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for the inconvenience caused to you because of this dehumidifier. Like any other electrical device, this unit will create some sounds when operating due to the powerful machine working to remove moisture from the air. This sound will be louder when the unit is starting up, and will gradually become even. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBB1006. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 4 out of 5 stars

    It works!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It definitely sucks moisture out of the air. Haven't tried any of the smart features.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review ! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Please feel free to write to us at [email protected] in case of any queries or concerns. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

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