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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 4 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
  • Rated 2 out of 5 stars

    Not great compared to other models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not impressed with this item. I expected more from the most expensive floor mate. I've owned one for years and loved them, buying a newer model every other year. This one being cordless interested me, however the charge is short and the water container is small. Also the one that I received has a defect and the water just continuously pours out all over the floor. I wanted to take it back but was told that because I owned the Hoover for more than 15 days (it was 17 days) that Best Buy would not take it back and let me buy a different model. I would recommend the corded Hoover FloorMate and would advise the purchaser that if they buy it from Best Buy to start using it immediately in case they have any issues.

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Hi HooverUser73! Oh no, that shouldn't have happened. This sounds like something our technicians will need to take a look at. This model carries a 2 yr warranty against manufacturing defects. Please bring the cleaner, along with a copy of your receipt, in to your nearest Hoover dealer for service. To locate one in your area visit: https://hoover.com/locator/. If you're still in need of assistance, please feel free to reach out to us via Facebook, tweet us @HooverUSA, or simply give us a call at 1-800-944-9200. Thanks! ~Kenya, Hoover Customer Care Hoover

  • Rated 1 out of 5 stars

    Not A Reliable Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the quality is good, the Cleaner did a good job. I bought this guy in Mar 7, 2016. It broke 3 month ago and sent it to fix. After 3 month now, It broke again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good steamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a large home and half way through cleaning the battery dies...other then short battery life it is a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great suction power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    vacuum is light weight and has great suction power also easy attach and detachment of accessories.

    I would recommend this to a friend
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