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67%of customers recommend this product.

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    • Brand Response


      May 11, 2017

      Hi HooverUser73! Oh no, that shouldn't have happened. This sounds like something our technicians will need to take a look at. This model carries a 2 yr warranty against manufacturing defects. Please bring the cleaner, along with a copy of your receipt, in to your nearest Hoover dealer for service. To locate one in your area visit: https://hoover.com/locator/. If you're still in need of assistance, please feel free to reach out to us via Facebook, tweet us @HooverUSA, or simply give us a call at 1-800-944-9200. Thanks! ~Kenya, Hoover Customer Care Hoover