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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 3.9 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are satisfied with the Journey Foldable Electric Scooter's battery life, quality, range, cruise control, and smooth ride. They appreciate the fun factor and the convenience of the foldable design and the headlight. However, some customers have concerns about the scooter's ability to climb hills and its power, especially for heavier riders. There are also complaints about flat tires.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 294 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fun scooter. I was surprised that it goes kinda fast on level roads about 15 mph. So far no problems and I had the scooter over a month now. Good buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This white decent color is cool for kid or teenage. It’s lightweight and easy to fold. Worth to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter and fast love the Bluetooth listen to my playlist as I am riding around and lights look great on it even lights in blue on floor boards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this scooter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this scooter for my8 y daughter. She loves the scooter. The assembly was simple. Delivery was fast. I would recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth ride and easy to use and a bargain considering all the other scooters I compared on other sites like Walmart and target

    I would recommend this to a friend
  • Pros mentioned:
    Operating range

    Rated 5 out of 5 stars

    Great for the family

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one purchase that I would again execute! I bought this scooter for my 12 year old son and I’ve caught myself plenty of times taking a stroll on it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great electric scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter. Easy to put together, easy to maneuver. Excellent battery life, but tested it out and can use as kick scooter if battery dies.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun adult toy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. However, after riding it 3x there is a grinding metal noise while riding. Not satisfied.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tires flat easily

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe there is a design flaw in the tires. The front tire the valve is hard to pump air because it’s inside the tire. When pumping it it’s really hard to not lose any air when removing the pump leaving tire not fully pumped all the time. Back tire would only last about 10-15min ride then flat again. Item was returned few days after purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't expect help from Hover 1 customer support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this scooter for my son's birthday back in August, I think he road it about 8-10 times before the latch that holds the handle bar upright started coming unhinged while riding. I didn't pay for Best Buy support (it added a quarter of the price ($100) to the price of the scooter) and expected if anything happened in the short-term it would be handled by Hover 1....big mistake. I filled out their online form (description of the problem, uploaded receipt, uploaded pics of scooter, etc) and waited. 8 days later I still had not heard from anyone. Can't call them, only email. I did eventually hear back with their apologetic response. It's now been over a month and still no resolution. Bottom line is, the price of the scooter at Best Buy is $500 not $400, you don't want to have to rely on the manufacturer's warranty based on my experience with them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Charging After 4 Months of Use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these to use for getting around the city and for a while, it did alright. It had nowhere near a 16 mile range though and I am a 170lb male. I plugged it in usually every other night as I didnt drive it far. I made sure to maintain it well. It conveniently one day decided to stop charging less than a month outside of the 3 month warranty. I couldn't even get a human response from Hover, I got a generic email basically saying that sucks but your warranty is up. Shame on me for not noticing a $350 scooter only comes with a 3 month warranty, and shame on Hover for selling a product with a 3 month warranty. That should be a red flag right there that they dont believe in the longevity of their products. I will never buy a Hover product again, and I strongly recommend you do not either. If the product didnt break it would only get 3 stars as the battery was not good and it barely made it up decent hills above 5 mph. Maybe I had a defective one from the start....but I would expect a lot better customer service from a company selling a $350 product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter, well made, beautiful…might be a little too fast for a 10 year old but its one to keep

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fun For Everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to assemble. After Initial charge, everything powered up and it ran great. Has a hard time on big hills though. Battery lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range

    Rated 5 out of 5 stars

    Great for airports on Islands.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this to get around on the Lake Erie Islands. Fits into the airplane and lasts all day. So far good 1 month into it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this scooter on the 7th of this month July and the tires have gone flat 3 times both front and rear and they won't take it back and its only the 26th, not even 30 days yet. My family and i will never shop at bestbuy again after this bad experience. To much money lost for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is great and faster than expected. The speed can be adjusted has held up well so far!

    I would recommend this to a friend
  • Pros mentioned:
    Operating range

    Rated 5 out of 5 stars

    Relax time

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift for my wife and she loved, we used to go around our neighborhood!

    I would recommend this to a friend
  • Pros mentioned:
    Operating range

    Rated 5 out of 5 stars

    Electric Scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very good scooter. I would definitely recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased to see everything is basic and easy to learn . The speed is a bit tricky but overall. Very durable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT RECOMMENDED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item about a couple months ago at Best Buy. Spent about 435.00 for it. Didn't know that Best Buy's return policy was limited to 15 days after purchase. Scooter got a flat around 3 weeks after purchase. They make it to where you can't repair it yourself by conventional means. Also my battery stopped working. Tried contacting customer service (from their company), however, they take real long to communicate back. Still waiting on what to do with my purchase now. Feel like I wasted 435.00 on nothing and on people that won't even help me.

    No, I would not recommend this to a friend
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