Customer Ratings & Reviews

HP - 14" Chromebook Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Gray

Model:: 14a-ne0013dx; |
SKU:: 6513217

User rating, 4.5 out of 5 stars with 2564 reviews.

Highly rated by customers for:

Clearance

Customer reviews

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Battery Life
Rating 4.7 out of 5 stars
Speed
Rating 4.5 out of 5 stars
Display
Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the ease of use, attractive price, and solid performance of this 14" Chromebook. Many appreciate its long battery life, compact size, and lightweight design, making it perfect for portability. However, some users experienced challenges with the operating system and limited storage capacity. The Chromebook's functionality may be limited for users needing extensive storage or compatibility with other operating systems.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (2,433)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 5 Showing 81-100 of 2,564 reviews

Cons mentioned:
Operating system
Rated 1 out of 5 stars
Open Box Junk
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ridiculous. Computer won’t turn on and I bought it on 7/6/23. It’s 8/16/23 and I can’t return anymore. This is the 2nd purchase I’ve made at Best Buy. First computer the operating system stopped operating. Second one the laptop won’t power on. Don’t buy an open box item from this company. They are clearly defective
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Waste of my money and too late to return
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Posted 1 month ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound is really nice. My last laptop barely had any volume. The screen changes color randomly though and it’s pretty slow. I don’t recommend.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Love my chrome book.
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this chrome book! Excellent laptop, and for the price can’t beat it. Awesome laptop.
I would recommend this to a friend
Rated 5 out of 5 stars
Good Budget laptop
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Reliable and Power Life is Good page loads fast good for surfing web and watching videos on YouTube
I would recommend this to a friend
Rated 5 out of 5 stars
School work
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Posted 1 year ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality and it's better than i expected if anyone wants to buy this lap top they won't be disappointed
I would recommend this to a friend
Rated 5 out of 5 stars
Perfect for School Computer Lab
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased several for my non profit computer lab and the labs are perfect for the school.
I would recommend this to a friend
Rated 5 out of 5 stars
My chromebook
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product, my kids enjoy using it, and me too, I recommend 100%.
I would recommend this to a friend
Rated 1 out of 5 stars
Keeps loosing screws
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Posted 2 months ago. Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They keep loosing screws on the bottom of the chrome book. Specifically the front center screw. I bought 2 of these for my grandkids for middle school. The grandsons has been taken to geek squad already once and was fixed but lost the same one again. And now the granddaughters has lost the exact same screw. I paid $379 and change a piece for them. I’d expect better quality.
I would recommend this to a friend
Rated 5 out of 5 stars
Laptop
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great value laptop. It does everything it is suppose to do.
I would recommend this to a friend
Rated 3 out of 5 stars
HP Chromebook Review
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is a very coat effective product for very minimal needs. It is very slow for anything other basic usage.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
I would buy again
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop works just fine for the money I paid for it. It's not great for streaming but that's okay because I manly bought it for web browsing and budgeting which its doing great with. I would buy again.
I would recommend this to a friend
Rated 3 out of 5 stars
For school is nice
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought for my mom she haven’t use before computer . Not bad little slow but she like it.
I would recommend this to a friend
Rated 2 out of 5 stars
You get what you pay for..
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Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had the laptop for less then a month and already having issues turning on. Charger seems to be working fine as charging light does light up but laptop screen stays black for 20-30 min at a time..
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Piece of junk
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Posted 2 weeks ago. Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Piece of junk. Already not working. Not worth a quarter of the cost.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Damaged item but past return window
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I should have never ordered online due to how inconsiderate items are handled via shipping. Upon using camera, it seems damaged. Of course past the return window. Will never purchase via this company again.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Chromebook
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far my son likes it and it is easy to use. Aesthetically pleasing also.
I would recommend this to a friend
Rated 1 out of 5 stars
Taking back
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Posted 4 months ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Returning to store today. Can't even set it up. As soon as i turned it on, i got an error message.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Don’t Buy!
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Posted 1 year ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not buy this I literally have only had for 4 months now and it’s already acting crazy. I know it’s not the best computer but it doesn’t even fall under being return. It’s just crazy. Just spend the money on a nice computer.
No, I would not recommend this to a friend
Pros mentioned:
Size
Rated 1 out of 5 stars
Laptop
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Laptop is a great and amazing travel size to carry
I would recommend this to a friend
Rated 1 out of 5 stars
Ugh
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Posted 1 year ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just got it, plugged it in, turned it on and…………..
No, I would not recommend this to a friend