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Customer Ratings & Reviews

Your price for this item is $263.99
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The comparable value price is $329.99

Customer reviews

Rating 4.3 out of 5 stars with 2080 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the affordability, user-friendly interface, and lightweight design of the 14" Laptop. They appreciate its value and performance, finding it suitable for various tasks. However, some users express concerns about the laptop's camera quality, occasional slowness, freezing issues, limited storage capacity, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,080 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Steady Sally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a sturdy and good choice for basic use. Basic use meaning, school, email non heavy lift things. It has a solid memory and the navigation is easy. Best bang for your buck.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 2 out of 5 stars

    Computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit slow it lagged a lot forced closed sometimes it was just not for me

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fast Response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the laptop a little over a month. The laptop loads websites and programs fast. In addition to downloading apps fast as well. So far i have had no problems with the laptop. I was sad that the camera was not as clear as I would of hoped it to be but the camera does the job well.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 4 out of 5 stars

    Great Computer for the Price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fiancee uses this for college and has been for the year and a half. Great computer. Wish it was a little faster, but you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Computer for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, it’s been really helpful for school and overall it’s a good basic computer for school if your looking to not want to spend much for a computer.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    HP has a winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop looks good and weighs very little. After converting to Win 10 from 10S, adding apps is easy and the SSD makes for quick and solid start ups. Battery life has not been tested but seems more than adequate. The keyboard is quiet and responsive so all in all a pleasing package.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Durable and functional

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact model that is user-friendly. The model holds the charge well and it serves its purpose for me-a college student.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Necessary For High School

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My youngest needed something Reliable for Zoom Online Learning from home. The school issued device had too many issues and the maintenance/IT team was only two people and they couldn't keep up. So I needed a device that was easy to use. The HP 14" laptop meet my needs admirably.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, for being a cheap computer. I really can’t find the downside, although it stutters and crashes once in a while but gets the job done for like video editing and zoom

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Perfect for school work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with enough speed for online school. Perfect for a high schooler who will also have the ability to get online and Tim Tok and watch YouTube videos as well.

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop. I did end up returning because I wasn't fond of the camera but otherwise it's great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son's first laptop for kindergarten since school is going to be virtual this year. As someone who uses a laptop 10x the price of this one for business/everything else, tbh, this is a really decent bang for buck. Unless you're looking to game on a laptop, this will do everything else at a level at least double its price point. Its weird not seeing a back-lit keyboard on a laptop in 2020, but that's unnecessary for the purpose of purchase for me. Again, great budget laptop for school.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Perfect for what I needed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for an affordable yet capable laptop to help with working remotely during COVID-19. This does exactly what I neee.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. I'm not a laptop person but this was real easy to use. I had to get a wireless mouse because I'm just that type. I don't particularly like touch pads so that was my go to. Overall this laptop worked for what I needed to do in working from home

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Nice for Virtual Learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and easy to use. Was great for my niece who needed it for her virtual learning. I love how everything was already installed and the memory for a great price.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 4 out of 5 stars

    Good for it's purpose!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm new to windows 10 and it's difficult to figure out, and my new laptop already freezes.. I miss the days when a laptop came with the little extras, like a package!

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 4 out of 5 stars

    Works Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop to do basic work and surf the internet. This one seems to cover those needs. It can be a little slow if you have multiple windows open.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop, Given the Proper Expectations

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I have been very happy with my purchase given what my expectations were. This laptop was purchased for someone who has very little requirements, and it was to replace a much older laptop. They have been very happy with the increase in performance, when compared to their previous device, and the S Mode has kept their grandchildren from downloading the games and music that caused most of her previous problems. I would council anyone to know what to expect with this system, but as long as they understand, I think they will also be satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 3 out of 5 stars

    Didn’t fit need for remote schooling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 stars because it seemed to work OK but I had to return it because it was too slow for my first graders remote classes (COVID). Seemed like a heat issue, the vent is on bottom but we tried elevating for better cooling and it didn’t help. Have to say Best Buy’s return process was really easy with this. I appreciated that and recommend them over online retailers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad laptop. Bought for my Son to do Online School with so was not looking for tons of bells and whistles. This one is great for what it is needed for.

    I would recommend this to a friend