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Customer Ratings & Reviews

Your price for this item is $199.00
The comparable value price is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 372 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 372 reviews
  • Rated 1 out of 5 stars

    Never do online again or in store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven't received the it What's supposed to be store pick up ready. December 19th, then it was told that they didn't have it in store. I would have to have it shipped, still. Haven't received it. My kids woke up without their Christmas item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My rating for this product is 1. This inexpensive and very basic laptop was slow in every regard, and had difficulty booting up and powering down. Fine for internet use only. Returned after 2 weeks of trying to use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use perfect for my daughter’s school work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get a more expensive product that’s better quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got hot so fast, took forever to load 1 tab and wouldn’t let me download google chrome onto it. Do NOT get it. I bought it because I like vintage older style tech and this looked so cool but it did not work for school stuff and struggle to run things like excel and word

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fine for the price. It does lag a bit and takes a whto load. At times the screen will freeze.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a very basic computer to run windows on. It is very basic and slow, but it works.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer move slow and zoom doesn’t work correctly on my computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Is this a joke?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They shouldn’t sell windows computers with these specs. It gets overloaded just by opening settings. DONT BUY. I had to install a light linux distro for it to even be usable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hope you have patience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like other reviews stated, this is a slooooooow computer. I was hoping it was just a glitch, but I should have trusted my gut and returned it when I had the chance.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs slow and resets on its own during use under a hour

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unclear return policy + rude support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor substitute for macbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, cumbersome, requires significant force to press / click. Not able to handle several apps running simultaneously. Thought it would be a good travel laptop but it was below expectations. Even worse its power cord is not USBC and caused issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowwwwww. This product is terrible. I'm simply using it to browse the internet and I'd rather use my phone. Cheapest product on the shelf. You get what you pay for, I suppose. If creating a word doc, I'd rather use stone and chisel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow low end computer, would be good for first laptop for younger kid. Terrible for anything else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No charger Included!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come with a charger!! No where on this listing did it say charger not included. One would assume if you are buying a laptop a charger would be included.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No Power Supply included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC itself is probably Ok for what it is. However, you need to be aware that this computer does NOT come with a power supply or any way to make the computer turn on and work out of the box. You will have to buy your own power supply.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT GET IT!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not get this if you are trying to use it for school!! I bought this for my kid to use for kindergarten online but it is super slow, screen is constantly zoomed in and is hard to get it zoomed out. When my son tries to join his live online classes it makes it choppy or we cant hear any audio. It also is super slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out for open box products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this open box purchase online. Picked it up in store. Made it home 60miles away and the computer was not reset. I took it back to be reset at another location. I was told it couldn’t be reset. So I left and took it back the next day to get a refund, the manager then said “this can be reset, who told you it couldn’t” so I waited 4 hours for the reset. Made it home and tried to connect to WiFi, well the WiFi hardware has been completely removed from this laptop. I just did. Refund online and I’m in the process of driving 60miles to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality of the laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t give a rating for this kaptop that I bought because it’s a piece of junk. the staff didn’t tell me that this laptop is a piece of junk. I can’t even work properly because it’s keep on lagging . My manager already complained because i have so many work to do and my laptop just keep on lagging everyday and whole day bot even once it functions correctly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hp laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is cute, but it is so so slow and cannot keep up with things i need to accomplish.

    No, I would not recommend this to a friend