Customer Ratings & Reviews

Have it had it super long but do really enjoy it so far. Works great, haven't had any issues out of it. I will say the camera quality isn't great but I wasn't expecting top notch here. Battery lasts pretty long as long as you're not running anything like discord or something really large. Fairly light, not bulky, very subtle color (on the outside with it being lavender). Overall really really like it!

You will always be satisfied with Best Buy products,

For the price the this laptop is perfect for your day to day use.

Good items , it’s good computer inside and outside

Bought for my 8 year old boy for his little researching and homework and he loves it! Easy to use and effective for his basic skills. Affordability and quality is seen with this product. Love the color I got the blue metallic

Would not run the programs I needed it to run even though the memory should have been enough. Not a bad laptop just did not work for my needs.

overall good computer. works well for basic tasks

I've had this laptop for 3 months now. I've only used it for looking up stuff for my games. i play on my switch like maps for TOTK . But this laptop overheats in less than 5 minutes as soon as you turn it on. I cant can't even get the web browser pulled up before it's super hot, and I've tried setting it on a different surface with or with the charger and even having it proped on my legs with a gap for air flow. NOTHING WORKS it always overheats. Which then causes it to run slower. My advice it to spend a little more and get a better quaility laptop.

Awesome and affordable laptop. Meets my snall business needs perfectly!

An excellent choice for anyone seeking a high-quality laptop at an affordable price.

Perfect condition, amazing price, functionality is great… came with a six month anti virus as well. highly recommend

I completely love it! It absolutely starts up and loads great and very high definition screen!

I've only been able to get onto this computer one time and it took me hours... i had to go through so much. I tried again a couple days after the first day I got it and I haven't been able to log back on since. It looks very nice and pretty but either I got a bad lemon or something.

I will preface that Best Buy is amazing and has no control over the quality of HP and its products. That said, I am a huge HP fan and predominantly own HP laptops. However, I feel that I need to post a review for this product to warn others before they make the purchase. The price was very nice for those tight for money. But what you get is not worth it. I live in a city and have high-speed internet. It took me 10 minutes just to log in to post this review; that is how slowly this laptop runs. I teach undergrad students and purchased this to grade their assignments when I am not near my fixed PC, and I am woefully disappointed that HP produced such a terrible product. It saddens me that individuals who are financially strapped for cash, like students, are led to believe they have gotten a 'deal'. Unfortunately, I am opting to keep this laptop, as it would take eons to remove my personal information, time that I do not have.

Great economical laptop. Love the larger screen and it’s light enough to carry to work and back without weighing one down.

Great buy Professional sale tech. Timing of sale fantastic

It was hard to initiate because the HP would not recognize WiFi. I have and had lots of devices, but this was the worse to setup. After about two hours everything can of fell into place. It is hard to not to tap the screen, but we are getting use to it.

It is not bad for basic usage and is not suitable for work or coding or designing.

Got it for my wife. She takes lots of pictures. With 128 GB of storage, she will crop the picture and save them on lap top.

I had a HP Chromebook for when I travel for work. Always had issues with it. This "Real" laptop works just as well as my home PC does! Good deal!