Customer Ratings & Reviews

Excellent help in setting up my new laptop. Thank you Anthony!

WAS EASY TO SET UP AFTER OPENING, WORKING JUST LIKE I NEED IT TO

Worth the price . The specifictions of this laptop is wonderfull.

Everything I asked for in a laptop. touch screen.

Great value and perfect condition for open box product

The brighton store was extremely helpful. Love my new jp

I purchased this last week and now HP wants me to pay to update the drivers???

I bought this laptop to replace an older hp laptop. I needed it to download and send some pdfs. I haven’t used it that much. Sometimes it won’t allow me to go to some websites. I wish it had a lighted keyboard. Honestly, I have not used the laptop for only a few times since purchasing.

Great review, graphics and the laptop has a lot a camera.

Very nice laptop but not all of my old computer was downloaded to it including passwords that I need.

It's an average or better laptop by hp. The price was not bad.

they know there stuff to help me purchase my computer

different keyboard than I'm used to.... only have had it for a few weeks, so tough to give a fair grade

Great product and i m satisfied with the purchase.

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

Very little instruction or communication was provided to me the customer. The person who lnstalled the software on this laptop spent more time servicing customers waiting in line for service than me. The $199.00 spent for this GEEK SQUAD was a waste of $ ...I feel cheated . SHAME on Best Buy what a sham... I am looking into hiring a true professional to correct problems caused by the installer & GEEK SQUAD people who have rudely HUNG-UP on me or completely ignored specific problems... NOT TO MENTION **WHY** was this WEBROOT antivirus put on when MICROSOFT 365 already contains the ANTIVIRUS software DEFENDER ...**** WHY **** ??? Is this how HONEST & TRUSTWORTHY Best Buy is??? This whole experience has been a "NIGHTMARE" with a capitol "N" !! Thanks for NOTHING Best Buy - there is nothing best about you !!!!!

Tech are excellent but I'm so LOST! I need a course in how to use this item - DESPERATELY!

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

Amazing product!! This is by far one of the best brands