Customer Ratings & Reviews

So, for years my husband has been buying refurbished PCs for me and they don't last long...I have a pile of them just sitting here. After the last one bit the dust he ordered another generic brand I've never heard of. I had enough and started doing my own research to find my new best friend. I found this one at Best Buy and bought it on the line and pick up was quick and easy. I must say, I love this PC! It's perfect and I have high hopes that it will last longer than all the others combined. Thank you Best Buy!

I’m really impressed with the screen size and display quality—it’s easily the standout feature and makes the overall experience enjoyable. Performance is solid, but I expected more from a 13th Gen Core i7 processor. Compared to some competitors, it feels a bit sluggish at times, which was a little disappointing given the specs. Overall, it’s a capable device, but the performance doesn’t quite match the premium feel of the display.

It is very fast and intuitive. the battery life is not the best but it is just fine for me. It runs games well even though it is not a gaming pc. It checks all boxes.

This laptop is great. I like the touchscreen and that its lightweight. It runs fast and i plan to use it for a long time

I really like the speed and battery life as well as the image. Not heavy at all

The laptop works very good, and i would let anyone know that this is a good purchase. Best buy is a wonderful store.

Easy to setup and works great.only complaint is the keys are hard to read in dim light, could have a little more contrast in keyboard letters.

I was looking to upgrade from a 14 year old laptop that seemed like it took 15 minutes to boot up. Well this was exactly what I wanted minus the smallish hard-drive, but that was easily fixed with a 2TB swapout and I couldn't be happier.

works well, nice display, good sized screen, good keys, easy to navigate, good color

The laptop works smoothly and is good for my office work. Purchased it during Black Friday and got an awesome price and deal at best buy. Highlight recommend. Value for money. e

I love it! Very esthetically pleasing. The screen is really clear and it’s small enough to take anywhere.

Love this laptop! Light weight and runs like a champ. No concerns noted.

Love the laptop touch screen. My wife enjoys the services of the CPU. It really helps us with financial decisions.

I recently bought the HP 15.6 Touch Screen Laptop 16 GB and I absolutely love it. I walked in to BestBuy not having any idea what I was looking for, I am not really computer savvy let's just say...LOL. So a sales person came over and asked me, "Is there anything I can help you with", "BIG MISTAKE", and I replied, "Well you sure can", Golly, I must of asked him over 50 questions about computers, and never once did he ever show any signs of frustration with me. Awesome job Best Buy for your excellence in sales staff and products that you carry. This laptop is awesome, It is so fast, and the touch screen works perfect. I would recommend this laptop to family and friends.

Very happy with my new laptop. Very happy with the support I got from Geek Squad to move old files onto my new laptop

We have been buying HP computers for years and have never had a problem with any of them. I decided to purchase another brand last year to maybe save some money. Ooops bad choice. It died and could not be repaired. Got my money back because I took out the extra warranty and bought another HP. This computer is awesome. I learned my lesson.

The laptop size and weight are perfect for home use or for travelling with. The keyboard has a nice feel, and I highly recommend for anyone.

Easy to set up. Great speed. Display is very clear.

Great computer, easy to operate, fast processing.

It is the best overall workhorse of a laptop for general purposes, it has everything you need and nothing you don't. For this price point there simply isn't a better system available.