Customer Ratings & Reviews

Easy to set up. Perfect for my son in college. All the right apps needed for email and writing assignments. Right price and durable for a male student.

Still getting use to it, but so far so good. Like it.

This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

Personal laptop, great features , long baterty life and great price

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Everything nice excellent service thank you everyone

Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

It’s a gift for my daughter and she is loving it. She is very excited about it.

Good computer but definitely not made for playing any high quality games.

Great computer set up is easy, it is user friendly

Research showed this to be perfect for what I need

Great laptop. High quality and strong. Highly recommend

Love my new hp laptop. It was easy to set up on my own.

Laptop is decent, battery life isn’t the best but good for its price

Some high quality, good price and the functionality is perfect laptop for school work

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

Great product and features and the Best Buy support was very helpful.

We bought this for our son for school. It is a great computer and serves the purpose intended.

The laptop was good but the screen was to small for me .

Very happy with ease and quick processing of my order. Seamless, not one problem